The Sr. Salesforce Developer is a senior technical contributor responsible for designing, developing, integrating, deploying, and supporting scalable Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, CPQ, and the Salesforce Platform. | | The incumbent combines deep hands-on expertise in Apex, Lightning Web Components (LWC), Flows, APIs, integrations, source control, and CI/CD practices with a strong understanding of Salesforce governance, security, and release management. The role is accountable for delivering production-ready solutions, improving engineering quality and platform reliability, and driving continuous modernization and optimization initiatives. | | **This position is not available to residents of California**.
Responsibilities
- Design, develop, test, deploy, and maintain scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, SOQL/SOSL, Platform Events, and related Salesforce platform technologies. | - Build and support enterprise integrations between Salesforce and platforms such as MuleSoft, CommerceTools, Stripe, Sitecore, Azure services, and other third-party applications using REST, SOAP, Platform Events, and middleware patterns. | - Establish, follow, and promote development standards, code quality practices, security controls, and platform governance requirements. | - Conduct peer code reviews and ensure solutions adhere to Salesforce best practices, architectural standards, release criteria, and operational support expectations. | - Own delivery across the full Software Development Lifecycle (SDLC), including technical design, development, unit testing, integration testing support, deployment readiness, production support, and continuous improvement. | - Use Git-based source control, branching strategies, pull requests, and CI/CD pipelines (e.g., Copado or equivalent tools) to support reliable and repeatable deployments. | - Participate actively in Agile delivery processes, including backlog refinement, sprint planning, estimation, standups, reviews, and retrospectives, while meeting sprint commitments and deployment timelines. | - Troubleshoot complex application, integration, deployment, and production issues; perform root cause analysis; and implement durable corrective and preventative solutions. | - Monitor platform performance, identify technical debt, and drive optimization, refactoring, and modernization initiatives that improve scalability, maintainability, and reliability. | - Create and maintain technical documentation, design specifications, integration documentation, runbooks, knowledge articles, and implementation guides. | - Evaluate new Salesforce capabilities, releases, and ecosystem technologies and recommend adoption opportunities that improve business value, developer productivity, or platform effectiveness. | - Support platform security, compliance, audit readiness, data governance, and change management initiatives in partnership with security, architecture, and operational teams. | - Provide technical guidance and mentorship to junior and mid-level Salesforce developers and contribute to continuous improvement of engineering practices across the team. | - Perform miscellaneous duties, as assigned.
ISC2 is seeking a Senior Manager, B2B and Channel Marketing to lead strategic marketing for B2B and channel growth within the global cybersecurity ecosystem. In this role, you will partner closely with sales, channel and marketing leadership to translate commercial priorities into focused, insight-led marketing strategies that build demand, strengthen partner engagement, support pipeline growth and deepen ISC2’s relevance with employers, enterprises, government organizations, small and medium sized businesses (SMBs), training partners and other partner audiences globally. | You will serve as the primary marketing partner for B2B and channel partner stakeholders, bringing strategic clarity, commercial judgement and strong execution discipline to go-to-market activity across ISC2’s certifications, training, professional development, events and membership value propositions. They will tailor marketing plans to organizational buyers, cybersecurity employers, public sector and enterprise decision-makers, and ISC2’s distinctive partner ecosystem, including training partners, academic partners, associations, resellers and other marketing or commercial partners. | This high-impact role requires a confident marketer who can operate as both a strategic partner and hands-on leader. You will bring strong experience in B2B demand generation, account-based marketing, channel or partner marketing, sales enablement, segmentation, campaign performance and stakeholder influence, supported by knowledge of the cybersecurity industry, key market players, buyer audiences, industry events and potential marketing partnerships. | **This position is not available to residents of California**.
Responsibilities
- Develop and lead the B2B and channel marketing strategy in partnership with sales, channel and marketing leadership, ensuring plans align with commercial priorities, audience needs and ISC2’s wider marketing approach. | - Serve as the senior marketing partner for B2B and channel stakeholders, providing strategic counsel, marketing recommendations, campaign planning and performance insight | - Build integrated demand generation plans that support growth objectives across clearly defined B2B audiences, including enterprise, government, SMB, employer, partner and channel segments across relevant markets | - Develop account-based marketing strategies and targeted campaign approaches for priority accounts, sectors, regions or partner groups, where appropriate | - Translate sales and channel priorities into clear marketing briefs, audience strategies, messaging frameworks and activation plans that support pipeline development and account engagement | - Collaborate with cross-functional teams to deliver coordinated B2B and channel activity across campaigns, content, events, digital, communications, operations and analytics | - Strengthen partner and channel activation across ISC2’s partner ecosystem through co-marketing, partner communications, sales enablement, campaign toolkits, event support and clear value proposition development | - Adapt ISC2’s value proposition for organizational buyers, employers, channel partners and decision-makers while maintaining alignment with the broader brand and community narrative | - Apply cybersecurity market insight, customer intelligence, competitive context, buyer understanding and performance data to identify opportunities, improve targeting and optimize activity | - Establish and monitor KPIs for B2B and channel marketing, including engagement, lead quality, account progression, partner activation, pipeline influence and campaign performance | - Manage budgets, timelines, resources and external partner activity to ensure high-quality delivery and measurable return on investment | - Lead and develop direct reports by providing direction, coaching, prioritization and support that builds capability and accountability within the B2B and channel marketing team | - Provide clear reporting and recommendations to marketing and commercial stakeholders, identifying risks, opportunities, learnings and next steps | - Demonstrate commitment to diversity, equity and inclusion and contribute to an inclusive working environment. | - Miscellaneous projects and duties as assigned
The Sr. Instructional Designer (Sr. ID) will work with the ISC2 Education team, subject matter experts, external vendors, and member volunteers to develop purposeful and quality learning experiences and materials. | | This role is primarily responsible for the design of instructional content for all deliverables; working with content team members to influence the creation of information to be taught and organized into logical, instructional patterns that are appropriate for the culture and level of expertise of the learners. Responsible for delivering learning solutions at the highest level of complexity which includes high profile strategic initiatives and online and in-person education for cybersecurity professionals. | | **This position is not available to residents of California**.
Responsibilities
- Drives innovative learning design approaches utilizing effective instructional design strategies and adult learning principles to facilitate the design, development and production of experiences that best serve the learning needs and preferences of the defined audience(s) | - Influences the creation of course statements and analysis documents that communicate the scope of work for learning projects | - Manages subject matter experts and third-party providers to support the development of a variety of interactive and innovative learning solutions that are high quality, personalized, streamlined, and targeted, on time and on budget, that align with the overarching enterprise learning and assessment strategy | - Collaborates with the multimedia and other development teams to develop and deliver highly engaging and interactive learning assets that reflect best practices in learner and user experience and adult learning theory | - Leads and collaborates with team members, SME’s, instructors, and other relevant stakeholders to evaluate learning and ensure updates or revisions are implemented in accordance with instructional design best practices and current learning preferences | - Aides team professional development on technology-specific and instructional design best practices and modern learning preferences | - Researches and identifies internal and external resources for instructional material development and learner materials | - Reviews and revises course content designs accordingly to promote and ensure quality experiences | - Remains knowledgeable and proficient in best practices, strategies, tools, and current preferences in curriculum and learning design and development | - Performs miscellaneous duties as assigned
The PMO Processes & Tools Specialist will support the execution and operational effectiveness of the Project Management Office (PMO) by enabling standardized project management practices, ensuring compliance with the Secure Software Development Lifecycle (SSDLC), and driving consistency across tools, processes, and reporting. This role partners closely with Project Managers, Information Security, Engineering, and business stakeholders to embed governance, improve delivery quality, and provide actionable visibility into project performance. | | The PMO Processes & Tools Specialist will play a key role in maintaining PMO frameworks, administering project management tools, and supporting KPI tracking and reporting. This role ensures that projects not only follow established standards—but also align with security requirements and deliver measurable outcomes across the organization. | | This role requires strong attention to detail, coordination across multiple workstreams, and the ability to operate effectively in a fast-paced, structured PMO environment. | | **This position is not available to residents of California**.
Responsibilities
- Enable and reinforce standardized project management practices, templates, and governance processes across the PMO. | - Support compliance with the Secure Software Development Lifecycle (SSDLC) by partnering with Information Security and delivery teams to ensure required controls, checkpoints, and documentation are embedded in project execution. | - Administer and maintain PMO tools and platforms (e.g., project portfolio management, work tracking, reporting tools), including user access, configuration, optimization, and vendor management. | - Manage the evaluation, selection, and onboarding of new project and portfolio management tools, aligning with organizational needs and PMO standards. | - Facilitate consistent project intake, tracking, and status reporting processes to ensure data integrity and transparency. | - Collect, analyze, and maintain PMO Key Performance Indicators (KPIs) to track delivery health, adoption of standards, and organizational performance. | - Develop and maintain dashboards and reports that provide clear visibility into project status, risks, dependencies, and outcomes. | - Support audit and compliance activities by ensuring projects adhere to established governance and security requirements. | - Collaborate with Project Managers and stakeholders to identify process gaps, recommend improvements, and drive continuous enhancement of PMO capabilities. | - Provide guidance and support to project teams on PMO standards, tools, and reporting expectations. | - Assist with preparing executive-level communications, including status reports and performance insights. | - Maintain documentation of PMO processes, standards, and tool usage guidelines. | - Perform miscellaneous duties, as assigned.
The Business Process Specialist is responsible for documenting, maintaining, and improving organizational processes to ensure consistency, efficiency, and compliance across the business. This role partners with stakeholders to create and maintain standard operating procedures (SOPs), process maps, workflows, templates, and related documentation. The position also serves as the coordinator and process owner for selected operational workflows, including the contractor engagement lifecycle, ensuring processes are executed consistently and effectively across departments. | | **This position is not available to residents of California**.
Responsibilities
Process Documentation | - Develop and maintain process documentation, SOPs, workflow diagrams, job aids, and templates. | - Establish documentation standards and version control practices. | - Maintain a centralized repository of process documentation. | - Ensure documentation remains current and reflects operational changes. | Contractor Process Administration | - Coordinate the contractor engagement process from request through offboarding. | - Maintain process documentation, forms, and approval workflows related to contractor engagements. | - Partner with HR, Finance, Legal, Procurement, and hiring managers to ensure process adherence. | - Track contractor requests, renewals, extensions, and offboarding activities. | - Identify opportunities to simplify and improve the contractor experience while maintaining compliance. | Process Improvement | - Gather feedback from stakeholders on process effectiveness. | - Identify inefficiencies and recommend improvements. | - Participate in projects involving workflow redesign, automation, and operational enhancements. | - Support implementation of new processes and procedural updates. | Knowledge Management | - Organize and maintain business process documentation and related resources. | - Support onboarding by ensuring process information is accessible and easy to understand. | - Promote consistent adoption of documented procedures throughout the organization. | | Miscellaneous | - Perform miscellaneous duties, as assigned.
The Customer & Salesforce Training Specialist is responsible for designing, developing, and delivering training programs that drive customer success, product adoption, and effective use of Salesforce across the organization. This role serves as the primary resource for customer education and Salesforce training, partnering with Sales, Customer Success, Marketing, Operations, and Technology teams to create engaging learning experiences for both external customers and internal sales teams. | The ideal candidate combines strong facilitation skills, Salesforce expertise, and a passion for helping others learn. They will develop scalable training programs, create supporting documentation, and serve as a trusted advisor to customers and employees seeking to maximize the value of Salesforce-enabled processes and solutions. | **This position is not available to residents of California**.
Responsibilities
Customer Education | - Design, develop, and deliver customer-facing education programs, webinars, workshops, and virtual learning experiences. | - Create engaging training materials, user guides, knowledge articles, instructional videos, and job aids. | - Partner with Customer Success and Sales teams to identify customer learning needs and adoption opportunities. | - Conduct onboarding and ongoing education sessions that support successful customer engagement and utilization. | - Gather customer feedback and continuously improve training content and delivery methods. | Salesforce Training | - Serve as the subject matter expert for Salesforce training initiatives. | - Deliver Salesforce training programs for internal employees and external users. | - Develop learning materials focused on system navigation, business processes, reporting, dashboards, and best practices. | - Develop learning materials focused on system navigation, business processes, reporting, dashboards, and best practices. | - Support user adoption of new Salesforce features, enhancements, and process changes. | - Maintain a library of Salesforce training resources and documentation. | Sales Enablement | - Support onboarding and development of sales team members through structured learning programs. | - Deliver training on sales processes, lead management, opportunity management, pipeline hygiene, and Salesforce best practices. | - Collaborate with Sales Leadership to identify skill gaps and training opportunities. | - Create sales playbooks, job aids, quick-reference guides, and enablement resources. | - Reinforce consistent sales methodologies and process adherence across the organization. | Content Development & Knowledge Management | - Develop and maintain learning curricula, certification pathways, training schedules, and educational content. | - Ensure training materials remain accurate and aligned with current business processes and system functionality. | - Collaborate with subject matter experts to create specialized training content. | - Maintain centralized repositories for learning materials and documentation. | Measurement & Continuous Improvement | - Track training participation, engagement, and effectiveness metrics. | - Analyze learner feedback and adoption data to identify improvement opportunities. | - Recommend enhancements to training delivery, content, and learning strategies. | - Prepare reports and insights for stakeholders regarding program performance and utilization. | Miscellaneous | - Perform miscellaneous duties, as assigned.
The primary objective of the Customer Experience Associate (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions. This is a key role within the organization as you are the face and voice of our customers and our Human Brand. You are the front line of support for our customers answering the their questions and enquires to ensure satisfaction with our products, and services, and (when applicable) actively promoting new services. This is not a conventional call center role with the focus on customer experience as opposed to handling time. With this in mind, the CEA must be passionate about customer experience and providing world-class service to our customers to achieve both individual and company objectives. This is a remote role. | | **This position is not available to residents of California**.
Responsibilities
- Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role. | - Actively promote products and services to our customers, explaining products and making recommendations based on customer driven information. | - Actively seek opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty. | - Manage day to day contacts: | - Deliver accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact. | - Resolve customer concerns through the case management system; create cases for each contact handled. | - Assist customers and candidates with items such as: password resets; contact or profile change requests; “how-to” issues concerning website use; certification process and renewal related issues/inquires; extensions; etc. | - Process payments for annual maintenance fees and diagnoses payment errors. | - Register customers for seminars. | | - Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc. | - Recognize, document, and inform the regional manager regarding trends in customer correspondence. | - Escalate complex inquires / requests to subject matter experts. | - Carry out effective outreach to customers as required. | - Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries. | - Perform miscellaneous duties as assigned.
The Security Engineer, Penetration Testing is a dual-function role responsible for both executing offensive security assessments and building the defensive engineering controls that harden ISC2’s environment. The role leads authorized penetration testing across ISC2’s applications, networks, and cloud infrastructure while also owning security engineering work — including security architecture review, tooling, automation, and control implementation — that translates findings into lasting improvements. This position works closely with the Security and Technical Operations team and collaborates across IT, engineering, and product to continuously strengthen ISC2’s security posture. The role plays a critical part in supporting ISC2’s ISO/IEC 27001:2022 ISMS program, providing both evidence of technical control effectiveness and direct input into risk treatment. | | **This position is not available to residents of California**.
Responsibilities
Penetration Testing | - Plan, execute, and document internal and external penetration tests against ISC2 applications, networks, cloud environments, and infrastructure. | - Perform vulnerability assessments and validate findings to distinguish genuine risks from false positives. | - Conduct web application, API, mobile, and network vulnerability assessments using industry-standard methodologies (OWASP, PTES, OSSTMM). | - Perform social engineering assessments, including phishing simulations and physical security testing as authorized. | - Produce clear, actionable written reports detailing findings, risk ratings, evidence, and remediation recommendations tailored to both technical and executive audiences. | - Support red team exercises and adversary simulation activities to test detection and response capabilities. | - Develop andmaintain the penetration testing program, including scope definitions, rules of engagement, and testing schedules. Move towards a continuous test mindset and method. | - Coordinate with third-party security vendors for external assessments and bug bounty program management where applicable. | Security Engineering | - Own remediation follow-through: translate pen test findings into security engineering work items,validate fixes, and track resolution to closure in Jira Service Management. | - Design and implement security controls across ISC2’scloud and on-premises environments, including hardening configurations for Azure, Okta, SentinelOne, CheckPoint, and F5 XD. | - Participate in security architecture and design reviews for new systems, integrations, and third-party products; provide security requirements and risk acceptance recommendations. | - Develop and maintain security automation scripts and tooling to improve detection coverage, reduce manual effort in assessment workflows, and support continuous monitoring. | - Support the Secure Software Development Lifecycle (SSDLC), including security requirements definition, code review support, and pre-deployment security validation. | - Maintain awareness of emerging vulnerabilities, exploits, and threat actor TTPs; operationalize threat intelligence into actionable hardening and detection improvements. | - Support ISC2’s ISO/IEC 27001:2022 ISMS by providing technical evidence and input for Annex A controls spanning vulnerability management (A.8.8), secure development (A.8.25–A.8.29), and technical review (A.8.29). | - Miscellaneous duties as assigned.
The AI Architect will provide strategic and technical leadership for the organization’s AI ecosystem by translating business priorities into scalable, secure, and governed solution designs. This role is responsible for defining and documenting AI use cases and target delivery models, establishing the current and future-state AI architecture across the enterprise landscape, evaluating build-versus-buy options, and guiding proof-of-concept strategies and reusable implementation patterns. The position also drives operational maturity by embedding monitoring, feasibility of telemetry across the AI landscape, observability, governance, and change management practices that enable AI capabilities to scale effectively across delivery teams while supporting reliable, compliant, and business-aligned adoption. | | **This position is not available to residents of California**.
Responsibilities
- Define and document enterprise AI use cases, business value drivers, and target delivery models that align with organizational goals and objectives. | - Develop and maintain current-state and target-state AI architecture across the enterprise, including platforms, data flows, integration patterns, security controls, and governance requirements. | - Lead build-versus-buy evaluations for AI platforms and services, and provide appropriate recommendations. | - Establish reusable AI architecture patterns, reference models, and implementation standards to support consistent delivery. | - Guide proof-of-concept and pilot strategies to validate solution feasibility, technical design, business value, and operational readiness before broader adoption. | - Drive scalable AI operations by embedding monitoring, telemetry, observability, governance, and change management practices across the AI lifecycle. | - Partner with architecture, engineering, data, security, product, and business stakeholders to translate requirements into secure, reliable, and governed AI solutions. | - Define key deliverables for the function, including AI architecture models, proof-of-concept strategies, and delivery patterns that accelerate enterprise adoption. | - Perform miscellaneous duties, as required.