We are looking for a motivated, detail-oriented individual to join our team as an Marketing Automation Specialist. You will be proactive, curious, and comfortable taking ownership of end-to-end email campaign delivery across members, prospects, and partners. | | You will also have strong attention to detail and a process-driven mindset, with the ability to build, QA, and deploy campaigns to a high standard. You will support audience segmentation, campaign execution, and optimisation of email journeys and landing pages. This is an excellent opportunity to continue developing technical and strategic skills, contribute to problem-solving, and help drive the overall performance, accuracy, and scalability of our global email communications. | | **This position is not available to residents of California**.
Responsibilities
- Own the end-to-end review, build and deployment of global emails with accuracy | - Build and manage customer journeys and automated lifecycle campaigns within Salesforce Marketing Cloud Engagement (SFMC) | - Manage global email calendar while maintaining best practices | - Execute QA and end-to-end testing for all campaigns. Ensure communications are vetted, approved, and tested | - Collaborate with internal stakeholderoptimize campaign performance through testing and segmentation | - Manage lists from multiple databases for email and automation campaigns (via Data extentions) | - Assist in development & editing of cloud pages with forms | - Maintain current processes for email best practices and new marketing automation tools when introduced | - Share insights and ideas with the team to help with process and performance improvement | - Ensure compliance with CAN-SPAM and GDPR | - Troubleshoot email automation and/or build errors | - Miscellaneous duties as assigned |
The Event Specialist supports the planning and execution of ISC2’s hybrid and virtual programs across the Americas region. This role is responsible for managing a high volume of small to mid-sized programs (approximately 10–15 annually), serving as the primary execution lead or co-planner depending on event complexity. | | You will be comfortable operating within established processes, policies, and best practices, while contributing ideas for continuous improvement. You will also be highly organized, collaborative team player who can manage multiple events simultaneously in a fast-paced, remote environment. | | **This position is not available to residents of California**.
Responsibilities
Event Planning | - Serve as the execution lead or co-lead on a diverse portfolio of hybrid and virtual event programs, including webinars, workshops, and external events across the Americas region | - Support all assigned event planning activities by coordinating with internal teams and external vendors | - Execute event logistics in support of approved plans, including sourcing support, contracting coordination, project timelines, speaker logistics, agenda execution, sponsor support, production coordination, event technology setup, and post-event reporting | - Partner with the Event Marketing team to support event marketing plans, timelines, and event website or microsite updates | - Work closely with the internal content stakeholders to support speaker communications, speaker logistics and management and agenda coordination | - Partner with the Registration and Data team to support event registration setup, RSVP tracking, and reporting requirements, and to escalate issues as needed | - Manage attendee, speaker, and sponsor communications, including confirmations, pre-event information, live details, and post-event follow-up | - Support the fulfillment and deliverables for event speakers, sponsors and exhibitors | - Work collaboratively to design event sponsorship packages and deliverables | - Create and manage virtual exhibit hall set-up, including asset management, design, training and implementation | - Use ISC2 event technology platforms to support event operations, reporting and communications | - Ensure all event materials comply with corporate brand guidelines and global event standards | - Provide live event support for assigned events to ensure smooth execution; anticipated domestic travel 1-3 times annually | - Maintain and support vendor and sponsor relationships, following established sourcing and contracting guidelines | - Executes event planning activities under the direction of the Event team leadership, escalating risks, decisions, and deviations as appropriate | Budgeting and Reporting | - Support event budget tracking, forecasting inputs, and approval processes for assigned events | - Track event expenses and assist with budget reconciliation after the event | - Ensure RSVP tracking and basic event reporting are accurate and delivered on schedule, partnering closely with the Event Reporting team | Other | - Monitor event trends, technologies, and best practices to support continuous improvement | - Partner with cross-functional stakeholders to support adherence to processes and documentation | - Develop and maintain a working understanding of ISC2 certifications, membership value, products, and services to support effective member engagement and consistent event experience across in-person and virtual programs | - Perform other duties as assigned
The Lead Salesforce Developer collaborates with a talented software engineering team to design and deliver custom Salesforce solutions that support evolving business and customer needs. This role partners closely with business stakeholders, management, and senior engineers to translate requirements into scalable technical solutions that enhance the Salesforce platform. | | In addition to hands-on development, the Lead Salesforce Developer provides technical leadership through coaching and mentorship, fostering the growth of team members, promoting engineering best practices, and helping build a high-performing development team. | | **This position is not available to residents of California**.
Responsibilities
- Participate in a fully remote software engineering team operating under Scrum and Agile principles. | - Design and develop custom Salesforce solutions with a strong emphasis on supporting and optimizing lead-to-cash business processes, including lead management, opportunity lifecycle, quoting, and revenue workflows. | - Write high-quality, scalable source code primarily in Apex, JavaScript, Visualforce, Aura, and Lightning Web Components, adhering to Salesforce development best practices, coding standards, and design patterns. | - Customize and extend the Salesforce platform to deliver scalable, business-aligned technical solutions. | - Experience designing and implementing scalable integrations using MuleSoft, including API-led architecture, system/process/experience layers, and seamless integration between Salesforce and external enterprise systems. | - Utilize source control tools such as Git and Bitbucket to manage code and deployments. | - Monitor Salesforce platform performance and proactively manage system usage limits (governor limits), ensuring optimal performance, scalability, and reliability of custom solutions. | - Participate in peer code reviews to ensure adherence to coding standards, best practices, and overall solution quality. | - Monitor and resolve automated build and deployment failures related to programmatic defects. | - Collaborate with cross-functional teams to map business processes, particularly lead-to-cash workflows, into effective Salesforce solutions. | - Guide solution design, drive technical excellence, and support the professional development of developers through knowledge sharing, code reviews, and continuous learning opportunities. | - Troubleshoot, log, and resolve Salesforce application issues in coordination with Salesforce Premier Support and third-party system integrators. | - Regularly evaluate and refine implemented solutions to ensure continued alignment with business goals and value delivery. | - Develop and maintain implementation of documentation and end-user guides for custom Salesforce functionality. | - Stay current with Salesforce technologies, best practices, and certifications. | - Experience working with AI tools or a demonstrated willingness to learn. | - Perform miscellaneous duties as assigned.
Our overall objective is to drive member value through the development and execution of a global multi-faceted global member engagement program that fosters a deep sense of community for current and future members by delivering ongoing, meaningful and relevant interactions. The program includes, but is not limited to, developing offerings that support current and future members in excelling as professionals, influencing the future of the profession, and making an impact through volunteering and our global chapter network. A focus on and commitment to elevating global customer satisfaction by promoting a consistent and positive end user experience for current and future members is essential as is understanding that this position plays a key role in driving membership growth, facilitating current and future member journeys and enhancing member programs and services that increase our value proposition. | | If you have a passion for working closely with volunteer leaders worldwide and collaborating on various projects to make a positive impact in the global community, join the ISC2 Membership team! ISC2 is looking for a team player with a positive attitude to serve as its Chapter Relations Manager. | | This individual requires a strong work ethic, uses an agile approach to prioritizing multiple projects, interfaces effectively with senior leadership and volunteers worldwide, and provides timely follow-up and execution of all critical assignments. If you have a proven track-record of professional excellence and a high willingness to learn and grow, you’ll fit right in to our high-energy and experienced team! | | **This position is not available to residents of California**.
Responsibilities
- Oversee the management of over 160+ chapters worldwide, formation and onboarding of new chapters, developing policies, processes and procedures to effectively execute and maintain all ISC2 programs related to chapter functions and operations. | - Collaborate on the development and launch of various ISC2 corporate initiatives for chapters on a global scale, and work with regional teams to determine best practices for regional implementation | - Lead the implementation of key change initiatives (projects) related to the Board-approved chapter strategy. | - Oversee chapter leadership groups (Chapter Advisory Committee and Chapter Regional Management Committees), providing support, guidance and resources to ensure effective governance, communication, and committee activities pursuant to ISC2 objectives. | - Using a blend of data-driven and relational insights, develop strategies to ensure chapter leaders and members recognize the value of ISC2 membership and remain engaged. | - Lead the execution of all ISC2 hosted events and forums for chapters to ensure high level of participation and engagement. | - Provide effective and regular outreach to chapters to strengthen relations with ISC2 to better align chapter activities with ISC2’s goals and mission. | - Collaborate with various ISC2 business units, working closely to develop synergetic marketing communication strategies and campaigns that promote ISC2 programs and initiatives related to chapters. | - Supervise regional chapter specialists on day to day work, maintaining level of excellence in meeting SLA’s, support, communication and training. | - Review chapter audits and develop action plans for inactive chapters, providing assistance so they meet requirements and remain in good standing. | - Collaborate with other non-profit/academic organizations to grow ISC2 programs via chapter partnerships. | - Develop an awards and recognition program to acknowledge outstanding chapter achievements | - Establish accurate and valuable metrics to gauge member value and awareness, communicate and report on programs activities regularly with various business units. | - Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment. | - Motivate and lead a diverse, high-performing team, utilizing effective talent management practices to attract and retain team members. Ensure high levels of employee engagement, operations performance excellence, commitment to continuous learning and appropriate succession planning. | - Perform miscellaneous duties as assigned.
The Endpoint Support Specialist provides advanced end-user support and manage the lifecycle of endpoint devices across the organization. This role is hands-on and focuses on macOS environments, device management, and onboarding and offboarding. | The incumbent will serve as a key technical resource for endpoint support and Microsoft 365, and act as an escalation point for the service desk team.
Responsibilities
Endpoint Management and Mac Administration | - Manage the lifecycle of Mac devices, including ordering, configuring, provisioning, deploying, and decommissioning. | - Administer and maintain JAMF for device configuration, policy enforcement, deploy Security and operating system patches. | - Ensure endpoints meet security and configuration standards. | Onboarding and Offboarding | - Execute technical onboarding and offboarding processes for employees. | - Deliver onboarding orientation and basic system training. | - Provision hardware, software, and access based on role requirements. | - Coordinate with HR and security teams to ensure timely and secure transitions. | Advanced End User Support | - Resolve escalated tickets from the service desk team promptly and meet SLA targets for complex issues. | - Troubleshoot macOS, Microsoft 365, and endpoint-related issues. | Microsoft 365 and Application Support | - Serve as a technical resource for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive. | - Support identity and access tasks, including account provisioning and troubleshooting. | - Assist with issue resolution across enterprise applications. | Service Desk Escalation and Collaboration | - Act as an escalation point for service desk analysts. | - Provide guidance and knowledge sharing to the team. | - Help improve support processes and documentation. | - Manage and resolve Jira Service Management requests within defined SLAs; escalate appropriately. | - Order equipment and software through preferred vendors and maintain accurate asset inventory in accordance with policy. | - Provide technical support for dedicated events and assigned projects. | - Perform other duties as assigned. | Process Improvement and Documentation | - Document procedures and technical solutions. | - Identify opportunities to improve efficiency and user experience. | - Contribute to the continuous improvement of IT support operations. | Miscellaneous duties as assigned.
The role of Learning and Development Specialist will sit within our Human Resources Team, reporting to the HR Business Partner and working closely with other members of the HR team. You will be solely responsible for developing and driving learning & development programs across ISC2, to ensure employees have the skills, knowledge and behaviours to perform effectively in their current and future roles. | | As Learning and Development Specialist, you will be responsible for the full lifecycle of training and development activities across ISC2: developing, coordinating, planning, and implementing high-quality learning and development support to enhance the skills and knowledge of our employees. | | You will be passionate about providing high quality stakeholder support and be comfortable working independently, as well as with others, to ensure quality learning and development programmes are created and delivered effectively. | | **Candidates should be located in Eastern Time Zone (EST) with flexibility to accommodate to international training times if/when necessary. This position is not available to residents of California.**
Responsibilities
- Develop, organise and deliver quality training to employees from start to finish, including all scheduling, preparing materials and communication | - Be comfortable with running multiple programs concurrently, being agile to support with requests and changing priorities | - Deliver all training and learning activities to remote, globally dispersed employees, mainly utilising Webex video meeting collaboration but also in-person training (on occasions) | - Create an L&D calendar of programs, ensuring programs are communicated and delivered on time to deadlines | - Maintain accurate records of training activities. Record keeping will include updating employee attendance, monitoring completion of training, surveys and analysing evaluation results, to ensure accurate provision of learning and development for current and future L&D needs | - Identify training and development needs to influence future L&D activities across the organization | - Manage communications relating to L&D including the L&D Inbox, emails, meetings and communication of training opportunities to employees | - Prioritise and organise time to deliver multiple tasks with a high level of attention to detail | - Proactively understand stakeholder needs, seeking to find the best possible solution | - Work closely and collaboratively within a diverse team, to deliver quality services to our stakeholders | - Assist as needed with the development of a long-term L&D strategy alongside the HR Business Partner and Senior Director, Human Resources, providing ideas for long term programs and training to support teams across ISC2
The Manager, Events is responsible for planning, executing, and delivering ISC2’s Americas-based events, with a primary focus on supporting the organization’s flagship conference, Security Congress, as well as additional in-person, hybrid, and virtual programs. This role serves as a key leader within the Americas Events team, translating event strategy into detailed plans and high-quality execution. | | Reporting to the Senior Manager, Events, you will play a hands-on role in event planning, vendor management, budgeting, and on-site execution, while also supporting the development and coordination of your team members and external partners. | | **This position is not available to residents of California**.
Responsibilities
Event Planning & Delivery | - Lead the end-to-end operational planning and delivery of assigned Americas events, including ISC2’s flagship conference, Security Congress, and other in-person, hybrid, and virtual programs as assigned | - Manage all event logistics, including venue sourcing, contract negotiations, vendor management, production timelines, and on-site execution | - Develop and maintain detailed project plans, timelines, run-of-show documents, and production schedules to support seamless event delivery | - Ensure events are delivered in alignment with approved budgets, timelines, and ISC2 brand and experience standards | - Manage all on-site and pre-event logistics, including attendee flow, meeting room setup, Audio-Visual setup, staging, F&B, security coordination, and contingency planning | - Lead the event planning lifecycle for assigned programs, translating portfolio strategy into detailed planning frameworks, timelines, and execution plans for the team | - Define planning milestones, decision points, and readiness criteria to ensure events progress smoothly from concept through delivery | - Travel to events as required to oversee on-site execution and resolve issues in real time | - Own planning decisions for complex, high-visibility programs, serving as the escalation point for scope, timeline, budget, or delivery risks | - Lead planning strategy for ISC2’s flagship conference and other complex in-person events, including sequencing of workstreams, vendor coordination models, and on-site operational plans | | Budgeting & Vendor Management | - Develop, manage, and track event budgets, forecasts, and cost-of-delivery for assigned programs | - Monitor expenses and proactively identify risks, savings opportunities, or budget variances | - Negotiate contracts with venues, production vendors, and suppliers to secure favorable terms and ensure alignment with organizational policies | - Support post-event financial reconciliation and reporting | - Serve as the primary point of contact for venues, vendors, production partners, and internal stakeholders for assigned events | - Manage vendor relationships in line with agreed scopes, timelines, budgets, and SLAs | - Partner with Legal, Finance, and the Senior Manager, Events to ensure contracts align with ISC2 policies and risk standards | | Team Leadership & Support | - Provide day-to-day guidance and operational support to event specialists on assigned programs | - Serve as a mentor and escalation point for junior team members, supporting skill development and consistent execution | - Collaborate closely with the Senior Manager, Events to align priorities, timelines, and resourcing requirements | - Contribute to team process improvements, documentation, and best practices | | Cross-Functional Collaboration | Partner with Event Marketing, Sponsorship Sales, Creative Services, Communications, and Content teams to support audience acquisition, sponsor fulfillment, and program delivery | - Ensure timely coordination of deliverables across stakeholders to support a seamless attendee and partner experience | - Support reporting and post-event analysis, including attendee feedback, vendor performance, and operational insights | - Develop and maintain a working understanding of ISC2 certifications, membership value, products, and services to support effective member engagement and consistent event experience across in-person and virtual programs | - Miscellaneous duties as assigned |
As Senior Sales Enablement Specialist, your primary responsibility is to for provide quality, cost effective ISC2 Sales Learning and Development curriculum to your assigned region, including follow-up programming to improve the application of the learning back at the participant’s office and participation in the planning of the course curriculum. You will also partner with sales leaders and ISC2 Learning and Development on initiatives that have an ISC2 Sales learning and development component, or impact. | | **This position is not available to residents of California.**
Responsibilities
- Develop the Sales Training and Education strategy which supports the delivery of ISC2 business and sales priorities and meets operational regional requirements, ensuring that the best commercial outcome is delivered from the resources available | - | Set up, prepare for, and facilitate assigned sales courses from the sales course curriculum, ensuring that participants have an excellent quality learning experience and leave with an understanding of how to apply the program concepts within the context of ISC2 | | - Ensure all sales colleagues, both new and existing, are trained to the highest standards of ISC2 sales excellence | - Contribute to the development of a detailed induction course for all new sales recruits with relevant supporting manuals including common sales processes such as forecasting, ensuring skills are maximised to drive sales and enhance revenue | - Assist Supervisors/Managers/Sales Support with the transition of new recruits onto the sales floor or field sales, and plan their ongoing development needs | - Coach sales managers on external and internal sales processes as they review the processes with their team members | - Consult with regional sales leaders and the corporate sales training team about special projects or external consulting needs where the sales Learning and Development team can support desired organizational changes and development. Provide best practice advice and programming consistent with our sales course offerings and leadership principles | - Deliver classroom, e-learning, and blended training in the region | - Deliver internal sales process methodologies training such as sales forecasting and CRM training, and deliver selected external professional sales process methodologies such as Miller Heiman Sales Training | - Contribute to overall sales training curriculum design, that meets the strategic needs of ISC2, as well as a colleague curriculum that enhances selected interpersonal skills using courses that are complementary to our other offerings and that can be interspersed among the core leadership L&D programming | - Interpret sales skills assessments and review the sales skills assessment results with individuals and their managers, and actively participate in follow up activities to demonstrate skills learned | - Review the effectiveness of the provision of sales training against ISC2 requirements, in terms of the appropriateness, quality and level of that provision. Suggest revisions to existing sales courses, and design presentations and short courses from scratch for project work and consulting with sales leaders on regional issues | - Enable knowledge sharing and cooperation between sales enablement and other internal teams and departments | - Bridge gaps between sales and other departments to ensure alignment with marketing, product, and customer support | - Facilitate communication within the sales enablement team and keep stakeholders informed about initiatives | - | Complete train-the-trainer external sales training and successfully become certified to facilitate the courses ISC2 decides to present in-house | | - Misc duties as assigned |