The primary objective of the Customer Experience Associate (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions. This is a key role within the organization as you are the face and voice of our customers and our Human Brand. You are the front line of support for our customers answering the their questions and enquires to ensure satisfaction with our products, and services, and (when applicable) actively promoting new services. This is not a conventional call center role with the focus on customer experience as opposed to handling time. With this in mind, the CEA must be passionate about customer experience and providing world-class service to our customers to achieve both individual and company objectives. This is a remote role. | | **This position is not available to residents of California**.
Responsibilities
- Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role. | - Actively promote products and services to our customers, explaining products and making recommendations based on customer driven information. | - Actively seek opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty. | - Manage day to day contacts: | - Deliver accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact. | - Resolve customer concerns through the case management system; create cases for each contact handled. | - Assist customers and candidates with items such as: password resets; contact or profile change requests; “how-to” issues concerning website use; certification process and renewal related issues/inquires; extensions; etc. | - Process payments for annual maintenance fees and diagnoses payment errors. | - Register customers for seminars. | | - Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc. | - Recognize, document, and inform the regional manager regarding trends in customer correspondence. | - Escalate complex inquires / requests to subject matter experts. | - Carry out effective outreach to customers as required. | - Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries. | - Perform miscellaneous duties as assigned.
The Sr. Salesforce Developer collaborates with a talented software engineering team, building custom solutions and providing technical solutions to support customer needs. This role will help enhance our Salesforce implementations with requirements from business stakeholders and input from management and senior engineers. | | **This position is not available to residents of California**.
Responsibilities
- Participate in a fully remote software engineering team operating under Scrum and Agile principles. | - Design and develop custom Salesforce solutions with a strong emphasis on supporting and optimizing lead-to-cash business processes, including lead management, opportunity lifecycle, quoting, and revenue workflows. | - Write high-quality, scalable source code primarily in Apex, JavaScript, Visualforce, Aura, and Lightning Web Components, adhering to Salesforce development best practices, coding standards, and design patterns. | - Customize and extend the Salesforce platform to deliver scalable, business-aligned technical solutions. | - Experience designing and implementing scalable integrations using MuleSoft, including API-led architecture, system/process/experience layers, and seamless integration between Salesforce and external enterprise systems. | - Utilize source control tools such as Git and Bitbucket to manage code and deployments. | - Monitor Salesforce platform performance and proactively manage system usage limits (governor limits), ensuring optimal performance, scalability, and reliability of custom solutions. | - Participate in peer code reviews to ensure adherence to coding standards, best practices, and overall solution quality. | - Monitor and resolve automated build and deployment failures related to programmatic defects. | - Collaborate with cross-functional teams to map business processes, particularly lead-to-cash workflows, into effective Salesforce solutions. | - Troubleshoot, log, and resolve Salesforce application issues in coordination with Salesforce Premier Support and third-party system integrators. | - Regularly evaluate and refine implemented solutions to ensure continued alignment with business goals and value delivery. | - Develop and maintain implementation of documentation and end-user guides for custom Salesforce functionality. | - Stay current with Salesforce technologies, best practices, and certifications. | - Perform miscellaneous duties as assigned.
The Manager, Instructional Design leads a team responsible for creating high‑quality learning experiences across the education portfolio. This role translates curriculum architecture and assessment strategies into effective, learner‑centered instructional experiences. The Manager oversees the execution and production of learning solutions, ensuring they meet organizational standards for quality, accessibility, and inclusion. The position works closely with Curriculum Architecture, Learning Assessment & Evaluation, and cross‑functional partners to deliver consistent, scalable, and data‑informed learning experiences. | | | **This position is not available to residents of California**.
Responsibilities
- Manage the design and development of instructor-led and self-paced learning experiences for our Certification Education and Continuing Education programs. | - Translate curriculum blueprints, modular structures, and competency frameworks, created by the Manager, Curriculum Architecture, into detailed learning materials, storyboards, and assessments. | - Develop instructional materials that reflect strong learning science and accessibility best practices. | - Ensure design alignment with assessment strategies and evaluation frameworks developed by the Manager, Learning Assessment & Evaluation. | - Ensure high‑quality multimedia and interactive learning assets by supervising development work completed by instructional designers. | - Manage project plans, development timelines, and production cycles in alignment with LD&D operational roadmaps. | - Allocate resources and manage workload distribution across the Instructional Design team to ensure predictable throughput. | - Identify risks early and implement mitigation strategies to avoid delays or quality issues. | - Partner with the Sr. Manager, LD&D to ensure smooth execution of portfolio priorities. | - Maintain transparent communication across cross-functional partners including Content Development, Learning Technology, PD Operations, and external SMEs. | - Ensure all instructional materials meet ISC2 quality standards, accessibility requirements, and DEI expectations. | - Conduct internal design reviews, usability checks, and content audits. | - Integrate evaluation findings, item performance data, learner feedback, and SME input to refine course content. | - Maintain consistency across the portfolio through templates, style guides, and documented workflows. | - Work collaboratively with Curriculum Architecture to ensure instructional deliverables accurately reflect defined scope, sequence, and modular structures. | - Partner with Learning Assessment & Evaluation to incorporate high-quality assessments that align with learning objectives. | - Provide subject matter experts with guidance on instructional design methodology. | - Support Learning Technology in packaging, testing, and delivering learning in D2L and OBRIZUM. | - Coach and mentor staff to build design capability, technical proficiency, and learning science expertise. | - Promote a culture of innovation, accountability, and continuous improvement. | - Miscellaneous duties as assigned.
The Vice President, Corporate Communications is a senior leader responsible for shaping and executing ISC2’s global communications and stakeholder engagement strategy. As a member of the leadership team, this role drives integrated corporate communications, public relations, marketing, creative, content, digital, and web strategies that advance organizational priorities and strengthen ISC2’s brand and influence. The incumbent will partner closely with internal leaders, members, volunteers, and external stakeholders to elevate thought leadership, advocacy, philanthropic initiatives, and crisis communications. This role requires a proven leader with deep experience building and leading high-performing global teams and delivering measurable impact through brand, media, and communications programs. | | **This position is not available to residents of California**.
Responsibilities
- Provide enterprise leadership for ISC2’s global corporate communications and stakeholder engagement strategy, ensuring alignment with organizational mission, strategy, and long‑term objectives. | - Establish and lead integrated internal and external communications frameworks encompassing corporate communications, public relations, thought leadership, advocacy, crisis communications, and executive positioning. | - Provide enterprise oversight of the organization’s physical, digital, and online marketing strategies to articulate a compelling value proposition, strengthen brand equity, and drive sustainable growth. | - Direct enterprise marketing, content, brand, creative, digital, web, and social media strategies to strengthen market presence, reputation, and engagement across members, volunteers, candidates, and customers. | - Constituent retention, volunteer management and motivational skills to support the maintenance and development of certification products. | - Serve as a principal advisor to executive leadership on communications strategy, reputational risk, and external positioning; act as an organizational spokesperson as required. | - Build and sustain strategic relationships with global media, industry leaders, volunteers, and key stakeholders to elevate ISC2’s influence and voice within the cybersecurity ecosystem. | - Partner with senior leaders across the organization to ensure consistent messaging, aligned execution, and an integrated, high‑quality stakeholder experience. | - Lead, develop, and manage a diverse, high‑performing global organization; establish clear accountability, succession planning, and talent development practices. | - Oversee financial planning, budget management, resource allocation, and third‑party partnerships; drive operational efficiency and continuous improvement across the function. | - Represent ISC2 externally to advance brand credibility, public trust, and organizational impact. | - Perform miscellaneous duties, as assigned.
The Senior Manager, Events is responsible for strategic oversight, portfolio performance and team leadership for the Americas event portfolio, including in-person, virtual and hybrid events, workshops, and webinars. You will set priorities, success metrics and operating frameworks to ensure events deliver strong member engagement, brand impact and revenue performance. You will also serve as the global program owner for ISC2s virtual events and webinar portfolio, driving continuous improvement in program design technology, scalability and attendee experience. | | In addition, you will lead and coach a high-performing team of event planners, providing direction and coaching, and ensuring the team's delivery of financially successful events that support organizational goals for engagement, education, and growth. | | **This position is not available to residents of California**.
Responsibilities
Team Leadership & Collaboration | - Provide strategic leadership, oversight, and governance for the Americas Event team, ensuring consistent delivery across in-person, hybrid, virtual, and webinar programs | - Lead annual planning, set team goals, success metrics and timelines for the Americas event portfolio, ensuring alignment with organizational priorities | - Oversee regional event budgets, forecasts, pricing models and cost-of-delivery analysis to support informed decision-making | - Review event performance, financial outcomes and attendee insights to guide portfolio optimization and future planning | - Partner with cross-functional teams to ensure audience acquisition, optimized member programming, and content alignment | - Establish team priorities, operating procedures and resource allocation to support balanced workloads, operational excellence and scalable delivery | - Foster an inclusive, collaborative and ISC2 values-aligned team culture | Budgeting and Reporting | - Oversee and deliver regional event performance reporting, including expenses, revenue contribution, attendee and sponsor feedback, and ROI analysis | - Translate performance data into clear recommendations and decisions for leadership regarding investment, prioritization and future improvements | - Conduct competitive analysis and audience insights to benchmark performance and identify growth opportunities | - Manage event budgets, ensuring accuracy, responsible spending, and allocation across events | - Develop and maintain scalable processes, SOPs and operational frameworks for the Americas event team | - Identify operational, technical and financial risks and develop mitigation strategies | Program Ownership: Virtual Events & Webinars | - Define the vision, success metrics and roadmap for ISC2’s virtual events and webinar portfolio, ensuring scalability, consistency and long-term value | - Serves as the strategic owner of ISC2’s global virtual event and webinar program, setting direction for programming, technology, attendee engagement and partner integration | - Provide oversight and governance to ensure consistent, high-quality delivery by production teams | - Collaborate with marketing, communications, business development, member engagement and content teams to optimize virtual audience acquisition and engagement | - Oversee the global webinar calendar, intake process and production team to ensure consistency and quality | Operational & Technical Oversight | - Provide oversight of ISC2’s event technology ecosystem, including vendor relationships, contracting, integrations and data flows | - Evaluate technology performance, identify gaps and drive adoption of tools or enhancements that improve event efficiency, reporting and attendee experience | - Provide thought leadership and contribute to committees or initiatives as assigned | - Stay current on trends in event management, delivery, event technology and industry best practices | - Partner with cross-functional stakeholders to improve processes, workflows and documentation of best practices | - Develop and maintain a working understanding of ISC2 certifications, membership value, products, and services to support effective member engagement and consistent event experience across in-person and virtual programs | - Perform other duties as assigned
The Manager, Events is responsible for planning, executing, and delivering ISC2’s Americas-based events, with a primary focus on supporting the organization’s flagship conference, Security Congress, as well as additional in-person, hybrid, and virtual programs. This role serves as a key leader within the Americas Events team, translating event strategy into detailed plans and high-quality execution. | | Reporting to the Senior Manager, Events, you will play a hands-on role in event planning, vendor management, budgeting, and on-site execution, while also supporting the development and coordination of your team members and external partners. | | **This position is not available to residents of California**.
Responsibilities
Event Planning & Delivery | - Lead the end-to-end operational planning and delivery of assigned Americas events, including ISC2’s flagship conference, Security Congress, and other in-person, hybrid, and virtual programs as assigned | - Manage all event logistics, including venue sourcing, contract negotiations, vendor management, production timelines, and on-site execution | - Develop and maintain detailed project plans, timelines, run-of-show documents, and production schedules to support seamless event delivery | - Ensure events are delivered in alignment with approved budgets, timelines, and ISC2 brand and experience standards | - Manage all on-site and pre-event logistics, including attendee flow, meeting room setup, Audio-Visual setup, staging, F&B, security coordination, and contingency planning | - Lead the event planning lifecycle for assigned programs, translating portfolio strategy into detailed planning frameworks, timelines, and execution plans for the team | - Define planning milestones, decision points, and readiness criteria to ensure events progress smoothly from concept through delivery | - Travel to events as required to oversee on-site execution and resolve issues in real time | - Own planning decisions for complex, high-visibility programs, serving as the escalation point for scope, timeline, budget, or delivery risks | - Lead planning strategy for ISC2’s flagship conference and other complex in-person events, including sequencing of workstreams, vendor coordination models, and on-site operational plans | | Budgeting & Vendor Management | - Develop, manage, and track event budgets, forecasts, and cost-of-delivery for assigned programs | - Monitor expenses and proactively identify risks, savings opportunities, or budget variances | - Negotiate contracts with venues, production vendors, and suppliers to secure favorable terms and ensure alignment with organizational policies | - Support post-event financial reconciliation and reporting | - Serve as the primary point of contact for venues, vendors, production partners, and internal stakeholders for assigned events | - Manage vendor relationships in line with agreed scopes, timelines, budgets, and SLAs | - Partner with Legal, Finance, and the Senior Manager, Events to ensure contracts align with ISC2 policies and risk standards | | Team Leadership & Support | - Provide day-to-day guidance and operational support to event specialists on assigned programs | - Serve as a mentor and escalation point for junior team members, supporting skill development and consistent execution | - Collaborate closely with the Senior Manager, Events to align priorities, timelines, and resourcing requirements | - Contribute to team process improvements, documentation, and best practices | | Cross-Functional Collaboration | Partner with Event Marketing, Sponsorship Sales, Creative Services, Communications, and Content teams to support audience acquisition, sponsor fulfillment, and program delivery | - Ensure timely coordination of deliverables across stakeholders to support a seamless attendee and partner experience | - Support reporting and post-event analysis, including attendee feedback, vendor performance, and operational insights | - Develop and maintain a working understanding of ISC2 certifications, membership value, products, and services to support effective member engagement and consistent event experience across in-person and virtual programs | - Miscellaneous duties as assigned |