We are on a journey of global growth at an important time in the cybersecurity profession and are seeking a Director, Ecommerce and Marketing Operationsto lead the evolution of this function at ISC2.org. | | Reporting to the Senior Director, Marketing, we are looking for an innovative and results-driven leader who thrives in a dynamic and fluid environment, who can drive both customer-centric business results and new ways of working. | | You will own and drive the ISC2 ecommerce site experience, including strategy and planning, content planning needs, site product display, A/B testing, commerce features and functionality innovation | Additionally, you will manage the ISC2 martech stack: enhance the marketing operations function through marketing insights, and effective digital marketing strategies. | | You will have P&L responsibility and will be responsible for driving strategy planning and execution to deliver daily, weekly, quarterly, and annual targets. You will also be able to define and adjust plans to deliver on financial targets, drive cross-functional execution and provide direction on adjustments to manage to overall revenue goals.
Responsibilities
- Lead the short and long-term vision for the ISC2.org storefront, to develop and execute key site and customer strategies. | - Be accountable for ISC2.org business performance and KPIs. On a weekly and monthly basis report on the site and customer KPIs, including but not limited to sessions, revenue, conv, RPV, repeat purchase rate, cross-sell rate, as well as new customer percentages. | - Partner with UX counterparts to ensure the site is designed and merchandised to deliver a seamless customer experience. | - Build and own the digital site roadmap and testing roadmap. | - Accountable for the marketing operations function: ensuring we are leveraging Salesforce Marketing Cloud to the best of its ability, driving an efficient function and moving them from a transactional to strategic offering to stakeholders. | - Ensuring Salesforce marketing cloud is incorporated into overall ecomm strategies to ensure maximum effectiveness. | - Drive innovative features, functionality, and content needs that support the digital selling experience. Partner with tech and creative teams to ensure timely and smooth execution of digital site roadmap. | - Manage A/B testing initiatives on site and report out consistently to cross-functional peers on all tests to ensure learnings are incorporated into future marketing and creative strategy & planning. | - Implement strategies to enhance direct-to-consumer sales, customer retention, and brand loyalty. | - Analyze and optimize the customer journey, from website navigation to checkout, to maximize conversion rates. | - Build effective cross-functional internal partnerships across marketing, creative, product/technology, finance, and operations teams. | - Work closely with the Snr Director, Marketing to share insights, recommendations and collaboration across online and offline campaigns. | - Manage relationships with key e-commerce partners, including Amazon and third-party agency partners, to optimize performance and drive growth. | - Be accountable for ISC2.org long-term vision of digital experience, thinking outside the status quo to recommend new site experiences based on long-term vision at ISC2. | - Maintain robust competitive intelligence to monitor trends and digital best practices. Stay informed about industry trends, best practices, and emerging technologies in e-commerce, membership, and subscription-based businesses. | - Define and implement product merchandising strategies to maximize sales and profitability. Optimize product assortment, pricing, promotions, and inventory management to meet customer demands and achieve revenue targets. | - Develop and own the digital marketing strategy and 3rd party agency across pay-per-click (PPC) advertising, email marketing, social media, affiliate programs, and content marketing. | - Miscellaneous duties as assigned.
Reporting to the Human Resources leader, the Senior Human Resource Generalist willbe responsible for leadingand executing strategic initiatives that support ISC2’s overall business objectives. | | The ideal candidate must be adept at partnering with leadership and employees at all levels of the organization while maintaining a strong focus on operational excellence andattention to detail.
Responsibilities
- Partner with HR leadership todevelop and execute HR initiatives that drive culture, employee engagement,performance, and organizational growth. Work collaboratively with HR team members to ensure successful implementation of initiatives. | - Enhance the employee lifecycle byleading projects related to talent acquisition, onboarding, compensation, benefits, retention strategies, and succession planning to ensure theorganization attracts and retains top talent. | - Partner with Learning and Development to champion professional development programs and foster continuous learning and growth across alllevels of the company. | - Develop and implement performance management systems that align individual goals withorganizationalobjectives. | - Monitor and assess employee satisfaction and morale, recommending solutions to maintain a positive work environment. | - Develop and refine HR processes to ensure efficiency, scalability, and compliance across theorganization. | - Oversee the execution of HR projects with attention to timelines, budget, and quality, ensuringdetails are meticulously handled. | - Assistwith talent management activities, as needed. | - Perform miscellaneous duties, as assigned.
The Staff Accountant performs general accounting functions for the organization. The Incumbent plays a key role in maintaining accurate and GAAP/IFRS compliant financial records for the organization. This position will be responsible for complex reconciliations, month end and year end close activities, internal and external audit support, as well as account analysis against budgets and various KPIs.
Responsibilities
- Perform bank account reconciliations for various accounts with multiple currencies. | - Perform fixed asset and intangible asset account reconciliations. | - Assist tax and compliance area with all related ledger domestic and international tax postings and support. | - Analyze monthly revenue and cost of sales accounts for accurate posting and ASC606 application to coordinate any adjustment entries needed. | - Prepare necessary supporting documentation for all internal and external audit requests, domestic and international. | - Aide in all domestic and international tax returns as needed. | - Assist in the annual budgeting process, and support the monthly forecasting. | - Review AP bills and expense reports for proper coding to forecasts. | - Perform monthly flux analysis on various accounts and cost centers. | - Record various journal entries with proper supporting documentation for clean audit trail. | - Perform complex account analysis for monthly allocation journal entries. | - Collaborate with multiple teams across the organization to provide financial reporting. | - Various other monthly, quarterly and annual close tasks. | - Ensure all accounting activities comply with GAAP/IFRS. | - Consistent monitoring and updating of all standard operating procedures. | - Performs and coordinates special projects and ad hoc requests by management. | - Continual process improvement while supporting proper internal controls. | - Perform various research activities. | - Perform miscellaneous duties, as assigned.
Enterprise Account Executives are responsible for leading and growing new business revenues for the ISC2 portfolio. This is a hunting, customer-facing role with a consultative approach to identifying, scoping, progressing and closing new opportunities. You will partner with the Client Success and Solution teams, and be fully supported by the Product team. | | You will have a strong collaborative mindset and approach to balance customer advocacy (external stakeholders) with cross-functional team collaboration (internal stakeholders). |
Responsibilities
- Deliver plans and strategies that will achieve agreed-upon sales quotas | - Accurately forecast monthly, quarterly, and annual targets for an assigned region/territory/portfolio | - Effectively manage a portfolio of accounts by establishing clear account and portfolio plans and forecasts, prioritizing activity and generating short-term results opportunities in new client systems, while simultaneously being able to identify “expand” opportunities for multi-year or long-term engagements/contracts | - Cultivate key customer relationships, manage stakeholders to advance and close new business | - Mine existing relationships, product footprint and new product plans to further grow ISC2’s key relationships and expand share of wallet | - Differentiate between customers’ “wants” and “needs” and coach others to do so, to separate strategic and tactical requirements, and influence the outcome of a sales process accordingly | - Establish and build rapport with ISC2’s primary buyer: the CHRO, CISO, as well as his/her universe of stakeholders. | - Link business needs/outcomes to technology solutions and outcomes with an eye toward ROI and the creation of case studies and stellare references | - A deep understanding of ISC2’s unique value proposition, and how to align it directly to client needs/requirements | - Establish strategies to grow partner revenue, including engaging, enabling multiple teams within large distributors | - Manage/direct partners with quarterly objectives, pipeline generation, and revenue targets | - Deliver ISC2 product/solution demonstration online, and facilitate a collaborative and interactive conversation with potential clients | - Understand ISC2’s solution and competitive products to be able demonstrate our value proposition effectively to client | - Engage meaningfully with C-level and Executive decision makers at the enterprise levels | - Play an integral role in ensuring product engagement by supporting and coaching the Client Success team to meet and exceed client needs and expectations | - Communicate the “voice of clients and prospects”, as well as competitor intelligence with internal lSC2 stakeholders to inform ISC2’s product development and innovation roadmap | | - Perform miscellaneous duties as assigned.
The Manager, Customer Success & Account Management leads the team responsible for ensuring customer satisfaction, retention, and growth across all accounts. This role combines strategic leadership, operational oversight, and customer advocacy to drive measurable outcomes such as renewals, exam completions, and account expansion. You will be accountable for the performance of the Customer Success Account Managers and for aligning fulfillment operations with organizational goals.
Responsibilities
Leadership & Strategy | - Build, lead, and mentor a team of Customer Success Account Managers (CSAMs) to deliver exceptional customer experiences | - Define and implement the customer success strategy, focusing on retention, exam completion, and account growth | - Establish team KPIs, performance metrics, and operational processes that ensure consistency and scalability | - Partner cross-functionally with Sales, Delivery, Operations, and Marketing to align customer success with business objectives | Customer Retention & Growth | - Oversee the execution of account reviews, renewal cycles, and success planning to maximize customer retention | - Develop strategies to increase exam completion rates, ensuring learners achieve certification outcomes | - Collaborate with Sales to identify upsell, cross-sell, and lead generation opportunities from existing accounts | - Act as an escalation point for key accounts, ensuring resolution of complex issues | Delivery Fulfillment Oversight | - Ensure seamless execution of training delivery, including securing instructors, coordinating schedules, and ensuring material readiness | - Drive operational excellence in order processing, reporting, and account-level logistics | - Monitor and continuously improve fulfillment processes for efficiency and customer satisfaction | Team & Operational Management | - Provide day-to-day leadership, coaching, and professional development to CSAMs | - Oversee pipeline, order processing, and reporting functions to ensure timely execution and accuracy | - Develop best practices, playbooks, and standardized workflows to improve team performance and customer outcomes | | Perform miscellaneous duties as assigned.
We are seeking a motivated Business Development Representative (BDR) to join our growing sales team. You will play a critical role in building pipeline by identifying, qualifying, and setting appointments with prospective customers. You will have strong communication skills and a competitive spirit. This role is also ideal for a candidate with a desire to grow a career in sales.
Responsibilities
Lead Qualification | - Research inbound and outbound leads to assess fit and buying potential | - Engage prospects via phone, email, and social channels to qualify interest and gather key information | - Maintain accurate records of prospect interactions and qualification notes in the CRM | Lead Generation & Appointment Setting | - Proactively prospect new accounts through outbound calls, emails, LinkedIn, and other channels | - Nurture leads and schedule qualified sales appointments for Account Executives | - Collaborate with Marketing and Sales to refine targeting strategies and campaigns | - Consistently meet or exceed daily/weekly activity and meeting-setting goals | Collaboration & Reporting | - Provide feedback on lead quality and campaign performance to Marketing | - Work closely with Account Executives to ensure smooth handoff of qualified leads | - Generate regular reports on activity, conversion rates, and pipeline contribution | - Misc duties as assigned
The Sr. Manager, Membership drives member value through the development and execution of a global multi-faceted membership program that fosters a deep sense of community for current and future members by delivering ongoing, meaningful and relevant interactions. The program includes, but is not limited to, developing offerings that support current and future members in excelling as professionals, influencing the future of the profession, and making an impact through volunteering and our global chapter network. A focus on and commitment to elevating global customer satisfaction by promoting a consistent and positive end user experience for current and future members is essential as is understanding that this position plays a key role in driving membership growth, facilitating current and future member journeys and enhancing member programs and services that increase our value proposition. | | The position leads a diverse global team of professionals who bring technical, learning, digital and operational expertise to a dynamic cyber security profession to deliver innovative, timely, and relevant member, volunteer leader, chapter and customer experiences.
Responsibilities
- Establish and implement strategies, plans and tactics to grow, engage, retain and support ISC2 current and future global membership through: | - | - Fostering and promoting the global membership benefit program, developing new programs, partnerships and activities to enhance the value of being an ISC2 member or affiliation to ISC2, and ensuring that current offerings, benefits and services are highly valued. | - Developing and supporting volunteer and member engagement opportunities across the enterprise. | - Global management of chapters. | - Managing and overseeing all activities, programs and services that meet the needs and interests of ISC2 membership – members, chapters, volunteers – identifying and pursuing opportunities to engage current and future members as active participants. | | - Collaborate with the Sr. Director of Membership in executing a comprehensive membership strategy designed to maximize member value through a portfolio of curated products, services, event programming, networking and engagement opportunities. | - Collaborate with the Sr. Director of Membership to develop a cohesive and effective volunteer leadership structure that meets and aligns with the needs and mission of ISC2, promoting volunteer growth and leadership development. | - Develop and work with key staff/volunteer groups to implement a volunteer development plan and organizational programs and initiatives aimed at strategically recruiting, placing, training, developing and recognizing volunteers at all levels of organizational need. | - Collaborate with Sr. Director of Membership in aligning the strategic goals and activities of the chapters to the mission and vision of ISC2, while building and maintaining positive relationships with chapters and their leadership. | - Collaborate across all units to gather intelligence and design better ways to deploy resources and stimulate engagement, collaboration and participation across the organization. | - Lead all aspects of member communication and services to ensure high-quality member experience, articulating the member value proposition and ensuring all membership materials and outreach clearly communicate this message. | - Build and cultivate strategic alliances to grow global membership programs. | - Manage the efficient operation and administration of the ISC2 store to serve as a valuable resource for membership | - Oversee and manage the day to day work of the membership team to include chapter, volunteer and member engagement | - Develop regular report on membership metrics and provide actionable insights to leadership. | - Perform miscellaneous projects and duties as assigned.
Our overall objective is to drive member value through the development and execution of a global multi-faceted global member engagement program that fosters a deep sense of community for current and future members by delivering ongoing, meaningful and relevant interactions. The program includes, but is not limited to, developing offerings that support current and future members in excelling as professionals, influencing the future of the profession, and making an impact through volunteering and our global chapter network. A focus on and commitment to elevating global customer satisfaction by promoting a consistent and positive end user experience for current and future members is essential as is understanding that this position plays a key role in driving membership growth, facilitating current and future member journeys and enhancing member programs and services that increase our value proposition. | | If you have a passion for working closely with volunteer leaders worldwide and collaborating on various projects to make a positive impact in the global community, join the ISC2 Membership team! ISC2 is looking for a team player with a positive attitude to serve as its Chapter Relations Manager. | | This individual requires a strong work ethic, uses an agile approach to prioritizing multiple projects, interfaces effectively with senior leadership and volunteers worldwide, and provides timely follow-up and execution of all critical assignments. If you have a proven track-record of professional excellence and a high willingness to learn and grow, you’ll fit right in to our high-energy and experienced team!
Responsibilities
- Oversee the management of over 160+ chapters worldwide, formation and onboarding of new chapters, developing policies, processes and procedures to effectively execute and maintain all ISC2 programs related to chapter functions and operations. | - Collaborate on the development and launch of various ISC2 corporate initiatives for chapters on a global scale, and work with regional teams to determine best practices for regional implementation | - Lead the implementation of key change initiatives (projects) related to the Board-approved chapter strategy. | - Oversee chapter leadership groups (Chapter Advisory Committee and Chapter Regional Management Committees), providing support, guidance and resources to ensure effective governance, communication, and committee activities pursuant to ISC2 objectives. | - Using a blend of data-driven and relational insights, develop strategies to ensure chapter leaders and members recognize the value of ISC2 membership and remain engaged. | - Lead the execution of all ISC2 hosted events and forums for chapters to ensure high level of participation and engagement. | - Provide effective and regular outreach to chapters to strengthen relations with ISC2 to better align chapter activities with ISC2’s goals and mission. | - Collaborate with various ISC2 business units, working closely to develop synergetic marketing communication strategies and campaigns that promote ISC2 programs and initiatives related to chapters. | - Supervise regional chapter specialists on day to day work, maintaining level of excellence in meeting SLA’s, support, communication and training. | - Review chapter audits and develop action plans for inactive chapters, providing assistance so they meet requirements and remain in good standing. | - Collaborate with other non-profit/academic organizations to grow ISC2 programs via chapter partnerships. | - Develop an awards and recognition program to acknowledge outstanding chapter achievements | - Establish accurate and valuable metrics to gauge member value and awareness, communicate and report on programs activities regularly with various business units. | - Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment. | - Motivate and lead a diverse, high-performing team, utilizing effective talent management practices to attract and retain team members. Ensure high levels of employee engagement, operations performance excellence, commitment to continuous learning and appropriate succession planning. | - Perform miscellaneous duties as assigned.
The Senior Director of Digital Platforms will lead the strategy, governance, and execution of the organization’s customer-facing and revenue-generating digital platforms. This role is responsible for aligning digital systems with member experience, business growth, and data-driven decision-making. It provides cross-functional leadership across applications, data, and product stakeholders while ensuring the organization’s digital technology stack is scalable, performant, and innovative. | | This role is both strategic and operational — ideal for a digital leader with strong technical acumen, platform ownership experience, and a proven ability to lead cross-functional initiatives in complex environments.
Responsibilities
Digital Platform Leadership & Governance | - Oversee the full lifecycle of key digital platforms including: | CMS, Search, Ecommerce, Personalization and Customer Data Platform, Community Forum, Chat, LMS, Events, Chapter Management, Volunteer, and Nominations platforms | - Establish clear platform ownership, roadmap planning, and governance frameworks across all digital systems | - Serve as a key digital partner to the Director of Applications & QA and Director of Enterprise Data & Analytics | Cross-Functional Oversight | - Drive coordination and strategic alignment across applications, QA, integrations, data, and analytics teams to support digital roadmap execution | - Guide the planning and rollout of new or evolving platforms, ensuring alignment with member needs and business outcomes | - Provide platform strategy input during enterprise planning, vendor selection, and implementation efforts | Digital Analytics & Tagging | - Lead digital tagging, funnel reporting, and analytics architecture (GA4, GTM, CDP) | - Partner with Data & Analytics to deliver actionable reporting on user behavior, performance KPIs, and member engagement | - Enable measurement frameworks for personalization and content targeting | AI & Personalization Strategy | - Drive experimentation and implementation of AI use cases related to customer experience, reporting, and engagement | - Collaborate with the CIO and Strategic Operations on the future of AI-enhanced analytics and member segmentation | Team Leadership | - Build and manage a high-performing team including: | - | - Manager of Enterprise Applications | - Web Analytics & Tagging Lead | - Community & Engagement Platforms Owner | | | - Provide mentorship and technical guidance across assigned platforms and staff | - | -
The Accounting Manager’s purpose is to ethically maintain the company’s general ledger and all financial reporting in compliance with GAAP, IFRS, and company policies. This role provides leadership, mentorship, and development to a team of senior, staff and associate accountants. The Accounting Manager plays a pivotal role in ensuring the accuracy and integrity of an organization's financial records, operations, and internal controls.
Responsibilities
- Manage and supervise the accounting team, including accounts payable ensuring timely and accurate completion of financial tasks. | - Manage time sensitive month and year end close process ensuring all ledger postings are accurate and properly documented. | - Review all monthly account reconciliations to ensure accurate reporting and ledger maintenance, and recommends additional adjusting/correcting journal entries as needed. | - Prepare monthly, quarterly, and annual financial statements, including income statements, balance sheets, and cash flow statements providing them to management, stakeholders, and external parties. | - Review regional and departmental monthly actual reports and provides coaching to the team on complex analysis on actuals to budget and forecasts. | - Create and improve internal accounting policies and procedures, ensuring they align with GAAP/IFRS and relevant financial legislation. | - Oversee vendor payments and payroll processing, ensuring timeliness and accuracy. | - Analyze financial data to identify trends, ensure accuracy, and provide financial insights and recommendations to support company goals. | - Assist with all domestic and international external audits, providing necessary documentation and addressing auditor inquiries. | - Conduct internal audits to evaluate the effectiveness of financial processes and controls. | - Assist with the annual company tax returns, domestic and international. | - Lead and motivate accounting staff, delegating tasks, and assisting in training team members. | - Participate in or oversee audits and reconciliation processes. | - Assist with developing, managing, and analyzing budgets, and budget to actual results. | - Collaborate with numerous external teams to provide financial support for better decision making. | - Ensure adherence to financial laws, regulations, accounting standards, and internal controls to mitigate risk. | - Commit to staying updated on industry trends and changes in accounting standards to ensure continuous compliance. | - Perform miscellaneous duties, as assigned. | - Perform ad hoc reporting.
ISC2 is a global leader in advocating for a vibrant cybersecurity ecosystem. We shape meaningful and impactful policy, regulations, laws, guidance and frameworks across the globe that ensure the strongest cybersecurity postures possible and raise awareness of and advocate for a well-qualified and well-trained global cybersecurity workforce as a critical component of cybersecurity resilience and strength. While we aim to serve as a trusted resource for the global policymaking community, our members are at the heart of our work. To this end, we focus on current and futures issues critical to cybersecurity professionals and their critical role in keeping us all safe and secure and to ensure the profession has the support it needs to grow to advance cyber resilience globally. | | ISC2’s Advocacy function is expanding in both its scale and depth. The Global Advocacy Director is a key part of this expansion as it will lead the development of two key areas in the Advocacy function. You will lead ISC2’s work to engage in the global advocacy cybersecurity ecosystem, and will also lead the development of an advocacy content curation function that will further establish ISC2 as a thought leader among key stakeholders.
Responsibilities
- Develop long and short-term strategies in advancing ISC2’s position as a global cybersecurity leader among global and regional multi-lateral organizations, including the United Nations, World Economic Forum, Organization of American States, African Union and other global coalitions | - Lead ISC2’s engagement with the bodies noted above, including serving on working groups, advocating for the adoption of policies aimed at advancing commitments to developing a well-qualified cybersecurity workforce and connecting ISC2 staff and members to opportunities resulting from the engagement | - Develop and manage a process for policy position development at ISC2 | - Develop and manage a process for responses to public consultations and requests for inquiry / input | - In partnership with other Advocacy staff members, develop and manage a process for leveraging member’s experience and expertise to inform our advocacy work and policy positions | - Serve as the lead internal partner to ISC2 Corporate Affairs and Advocacy leadership in raising awareness of ISC2’s advocacy work, including providing content for outputs to our members (articles, blogs etc), providing content to support ISC2’s social media strategy and serving as the lead on special research projects | - Survey, craft, pursue and propose opportunities for ISC2 to engage in policy discussions and thought leadership opportunities | - Educate, engage, leverage ISC2 members into advocacy activities and opportunities | - Serve as a leader and representative of ISC2 values internally and externally | - Lead, develop and coach staff | - Oversee and manage budgets | - Other duties as assigned
As Sales Associate for Mid-Market, you'll meet and exceed monthly sales quota objectives by acquiring and growing targeted verticals in US/Canada. | | You will lead a new business portfolio, and will focus on greenfield accounts through prospecting, heavy cold-calling, networking, and generating leads. Excelling in a dynamic environment, you will understand customers' challenges and business objectives and help accounts lead their employees to certification goals. You will do this by providing excellent customer service, creating specialized bundles to achieve customer goals, while negotiating and closing business. | | Whilst your primary focus will be on Mid-Market sales, you will also be responsible supporting the B2C sales team with other duties such as lead follow up for the team when needed, resolving customer issues and providing support to current and prospective customers.
Responsibilities
- Make daily, high-volume calls to individuals, businesses, members, chapters, or other leads to sell into ISC2 directly delivered classes (online instructor lead, classroom-based and self-paced training,) ensuring activity is recorded in Salesforce | - Engage with decision makers to increase ISC2 direct public class sales | - Maintain a high level of customer satisfaction with prospects and current members Effectively maintain daily accurate and up-to-date customer data in Salesforce CRM | - Work with internal teams to make sure communications are effective and efficient between ISC2 and our customers | - Works closely with the inside Sales Team Lead to assist with sales support as needed | - Provides feedback to the marketing and sales teams on the effectiveness and of the individual lead campaigns | - Miscellaneous duties, as assigned
The Senior Business Applications Manager will lead the planning, delivery, security and optimization of ISC2's business application ecosystem including API integrations, source control, SSO, devSecOps and containerized deployments to various environments, with strong focus on performance, security and engineering excellence. With deep experience in enterprise business applications including Salesforce, systems integrations and end to end software delivery governance, the incumbent will help drive architecture, integration, and secure development practices across platforms, ensuring that our application stack supports evolving business needs while aligning with modern DevSecOps principles. In addition to technical execution, the incumbent will mentor team members, enforce governance standards, and promote a culture of ownership and continuous improvement.
Responsibilities
- Own the end-to-end lifecycle of enterprise business applications, including Salesforce and other integrated platforms. | - Lead architecture, design, deployment, and governance of business-critical applications and integrations using APIs and service-layer architecture. | - Drive the adoption of DevSecOps practices across the full SDLC, embedding security controls, automated testing, and compliance checks into every phase of development and deployment. | - Implement and manage source control, SSO, environment strategy, and release management pipelines using Bitbucket, Git, CI/CD tools, and secure deployment frameworks. | - Leverage Docker and Kubernetes to manage scalable, containerized environments supporting agile deployment and performance tuning. | - Establish and enforce standards of code quality, secure SDLC, and code deployment governance across all business applications. | - Collaborate with security and infrastructure teams to ensure compliance with security policies, threat modeling, and vulnerability management. | - Partner with business stakeholders to translate complex functional requirements into secure, scalable, and integrated solutions. | - Provide technical leadership in configuration, development, and deployment using tools such as Salesforce DX, Git, Bitbucket, and automation pipelines. | - Mentor and supervise developers and administrators, fostering collaboration, accountability, and technical excellence. | - Maintain system documentation, environment maps, deployment procedures, and end-user training materials. | - Stay current with application security trends, Salesforce and enterprise software updates, and container orchestration innovations. | - Miscellaneous duties as assigned.
The Accounts Receivable Supervisor will be responsible for overseeing the Accounts Receivable team, and all billing, collections and reconciliation activities. This role will ensure timely and accurate invoicing, payment application, credit management and cross functional coordination with the Finance, Education and Sales teams. The Supervisor will also serve as the AR Manager delegate when needed and will have the expectation of a high degree of comprehension of the systems used by the AR Team, focusing on the technology and integration from system to system; This includes but is not limited to: Salesforce, CommerceTools, Stripe, Intacct and Cvent.
Responsibilities
- Supervise all Accounts Receivable staff and review all Accounts Receivable transactions including PO’s, Invoices, Credits, Refunds, Ecommerce and AMFs. | - Lead Month end close processes: final invoicing, reconciliations, statements, write off’s and reporting. | - Accountable for overall AR Reconcilliation – including analyzation and justification of balance changes, KPI’s, and DSO numbers. Ability to investigate, identify, and resolve discrepancies. | - Manage vendor registrations, including assignment and final review of vendor registration documents. | - Maintain Accounts Receivable procedures and policies and train both internal and external stakeholders on AR processes. Work with teams as needed to develop and document new/updated processes. | - Manage the reconciliation of Ecomm, AMF, Credit card and bank deposits. Monitor and investigate integration errors. Work with various teams on corrections. | - Review and process credit applications. Accountable for evaluating and managing customer credit lines regularly. | - Support RRP/CRM implementation through design and testing. Expectation to be able to work with the PMO team for any troubleshooting, questions, design, process capture, etc. Create and maintain up to date documentation. | - Oversee the AR shared email box and case system, including assignment and coaching of AR team to support. Respond to inquiries and resolve various payment, etc. issues. | - Lead the Event approval process based on customer credit and payment status. | - Provide high-level customer service to both internal staff and external customers/partners, lending support to the various teams as needed. | - Perform additional duties as assigned.
We are seeking a visionary and strategic Executive Director to lead the Center for Cybersecurity and Education at a pivotal time of growth and expansion. You will hold ultimate responsibility for the Center’s mission, strategy, operations, and impact, to lead the Center through a pivotal phase of growth and transformation. You will also ensure alignment with ISC2’s global vision whilst independently driving the Center’s philanthropic and educational initiatives. | | The Center has the opportunity to increase its impact on the cybersecurity profession, further fulfilling its mission as a 501(c)3 organization and deeply align with its parent organization ISC2.
Responsibilities
- Provide visionary leadership and operational oversight for the Center’s strategy, programs, initiatives, and impact | - Set the strategic direction of the Center in collaboration with the Board of Trustees and ISC2 leadership | - Develop and implement fundraising strategies to support the Center’s mission and growth | - Cultivate and maintain relationships with members of the Board of Trustees, donors, partners, volunteers, and other key stakeholders | - Oversee governance and compliance, ensuring the Center meets all legal, ethical, and operational standards as a 501(c)(3) nonprofit | - Lead program development, expansion and execution aligned with the Center’s mission and strategic goals | - Represent the Center at public events, conferences, and in the media as a thought leader in cybersecurity education and philanthropy | - Collaborate closely with ISC2 leadership to align philanthropic efforts with broader organizational goals | - Serve as a senior leader and representative of ISC2 values internally and externally | - Ensure financial sustainability through oversight of fundraising, budgeting, and resource allocation | - Responsible for ensuring alignment, performance, and accountability across all functions of the Center | - Lead, develop and coach staff | - Oversee and manage budgets | - Perform miscellaneous duties, as assigned.
The Board Secretariat Manager will work directly with the Board Officers, Board Members and Board Committees assisting with succession and knowledge transfer within the Board. The Board Secretariat Manager is responsible for facilitating administrative detail, managing board and committee workflow and providing highly responsible staff support for the Board of Directors ensuring effective governance practices, compliance, and operational efficiency. The primary duty is to manage, record, produce, disseminate and archive the official record of all Board of Directors meetings and to prepare materials and logistics necessary for Board activities. Exercise considerable discretion and independent judgment in protecting or releasing confidential information and in interpreting and implementing policies and procedures within guidelines set by the Board of Directors and CEO.
Responsibilities
Duties and Responsibilities:Meeting Management | - Plan, organize, and facilitate board, committee, and taskforce meetings. | - Ensure timely preparation and distribution of agendas, minutes, and related materials. | - Track attendance and ensure compliance with board policies. | Governance Compliance | - Ensure adherence to legal, regulatory, and policy requirements. | - Work collaboratively with the executive leadership team, Board Chair and Board Secretary | - Maintain up-to-date governance frameworks and board policies. | Record Keeping | - Maintain accurate records of meetings, resolutions, and board documentation. | - Manage access to board repositories and ensure proper document storage and archiving. | Director Onboarding and Offboarding | - Manage onboarding and offboarding processes for board members. | - Provide resources for new directors and ensure return of assets upon departure. | Communications | - Serve as liaison between the board, executive management, and stakeholders. | - Ensure effective communication and information flow. | Monitoring and Coordination | - Distribute post-meeting documents and track action items. | - Monitor action items and task ownership and progress against deliverables. | Board Member Performance Evaluation | - Coordinate board member evaluations in collaboration with the Board Chair. | - Ensure feedback is gathered, timelines are met, and follow-up actions are tracked. | Other Duties | - Undertake special projects and other activities at the discretion of the Board.
The Sr. Manager, Global Recognition leads the development and implementation of recognition strategies that elevate organizational reputation and stakeholder engagement globally, with a strong focus on North America and Latin America. This role focuses on building high-impact recognition frameworks and campaigns in collaboration with education providers, industry leaders, and government agencies—while laying the foundation for a scalable global recognition model. | | The Sr. Manager, Global Recognition works with organizations engaged in standards development, government agencies, industry sector regulators and industry/ trade bodies that contribute to capacity building initiatives in the cybersecurity space. The incumbent will identify, engage and secure recognition from these organizations to ensure there is demand for ISC2's certification products in identified focus and priority markets. | | The incumbent will act as a subject matter expert in ISC2 products and services, provides consultation sales services to multiple partners, working closely with other departments including information technology, sales, marketing and member relations specialists. This position is suited to candidates interested in developing advanced stakeholder management skills, working across a range of industries and cultures, or transitioning towards a commercial role.
Responsibilities
Regional Leadership | - Drive recognition initiatives globally, with a strong focus on North America and Latin America, aligned with organizational goals. | - Build partnerships with academic institutions, employers, and government agencies to co-develop recognition opportunities. | Program Strategy & Execution | - Design and manage award programs, campaigns, and events that elevate impact and visibility. | - Ensure programs are inclusive, culturally relevant, and aligned with long-term global goals. | Global Strategy Development | - Contribute to a cohesive global recognition framework informed by regional insights. | - Collaborate cross-functionally to ensure alignment across communications, partnerships, and outreach. | Addtiional Responsiblities | - Identify organisations that can influence the adoption of our credentials. | - Engage with organisations to facilitate the recognition of our credentials (coordinate mapping exercises, work with SMEs to demonstrate skills contribution to established initiatives and frameworks). | - Monitor and identify regulatory changes in the focus and priority markets that impact the adoption of our certification products. | - Work with the marketing and communications team to promote recognition. | - Engage with the sales team to provide guidance on how the recoginition can be positioned while engaging with customers. | - Monitor and ensure recognition remains current (work on necessary renewals as domains and frameworks get updated) | - Lead recognition committee that will include regional directors, representatives from Advocacy, Marketing, Communications and Standards & Practice Groups. | - Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. | - Perform other duties and special projects as assigned.
The primary objective of the Customer Experience Advisor (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions. This is a key role within the organization as you are the face and voice of our customers and our Human Brand. You are the front line of support for our customers answering the their questions and enquires to ensure satisfaction with our products, and services, and (when applicable) actively promoting new services. This is not a conventional call center role with the focus on customer experience as opposed to handling time. With this in mind, the CEA must be passionate about customer experience and providing world-class service to our customers to achieve both individual and company objectives. | | This is a hybrid role (currently 1 day onsite per week) however is subject to change. All candidates must live within commuting distance to Alexandria, VA.
Responsibilities
- Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role. | - Actively promote products and services to our customers; Explaining products and making recommendations based on customer driven information | - Actively seeks opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty | - Manages day to day contacts | - Delivers accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact | - Resolve customer concerns through the case management system; create cases for each contact handled | - Assists customers and candidates with items such as: password resets; contact or profile change requests; “how-to” issues concerning website use; certification process and renewal related issues/inquires; extensions; etc | - Processes payments for annual maintenance fees and diagnoses payment errors | - Registers customers for seminars | - Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc | - Recognize, document, and inform the regional manager regarding trends in customer correspondence | - Escalate complex inquires / requests to subject matter experts | - Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries | - Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment | - Miscellaneous duties as assigned
The Enterprise Application Support Engineer is responsible for ensuring the optimal performance, stability, and maintenance of enterprise applications, with a primary focus on Salesforce and eCommerce platforms. This role requires a proactive, detail-oriented professional with strong technical expertise and problem-solving skills. The ideal candidate will collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and support the continuous improvement of business-critical applications.
Responsibilities
- Provide technical support and troubleshooting for enterprise applications, including Salesforce and eCommerce platforms. | - Monitor application performance and implement improvements to enhance efficiency and reliability. | - Collaborate with cross-functional teams to resolve technical issues and ensure seamless integration of applications. | - Assist in the configuration, customization, and testing of Salesforce and eCommerce applications. | - Develop and maintain documentation for application processes and procedures. | - Conduct regular system audits and prepare reports on application performance and usage. | - Stay current with industry trends and best practices to ensure the company's technology remains competitive. | - Train end-users and provide ongoing support to ensure they can effectively utilize enterprise applications. | - Support an inclusive culture that encourages, supports and celebrates diversity, equity, and inclusion; serve as a role model to promote DEI best practices. | - Perform miscellaneous duties as assigned.