The Exam Administration Coordinator provides accurate, professional, and timely assistance to exam candidates throughout the exam delivery process. In addition to assisting candidates with exam delivery requirements and managing communications associated with exam accommodations, the Exam Administration coordinator assists with conducting investigations and case management for exam fraud incidents and candidate adverse actions. The Exam Administration Coordinator will provide support to Exam Endorsement Specialists, as needed. | | This position is not available to residents of California.
Responsibilities
- Provide accurate, professional, and timely assistance to candidates during the examination delivery process. | - Develop comprehensive knowledge of exam program requirements, policies, and procedures. | - Support exam candidates with test administration and security protocols education and information. | - Manage special accommodations exam appointments. | - Ensure adverse action investigations are processed according to program standards. | - Resolve exam candidate concerns through the exam fraud incident and candidate adverse action case management process. | - Document and maintain records of all client, candidate, and test center interactions. | - Recognize, document, and inform the supervisor regarding trends in customer correspondence. | - Escalate complex inquires / requests to exam subject matter experts. | - Perform miscellaneous duties, as assigned.
The Sr. Business Systems Analyst will play a critical role in delivering enterprise-level initiatives by bridging the gap between business objectives and technical solutions. This role will lead efforts to understand, analyze, and document complex business requirements and ensure that they are translated into high-quality technical solutions. The Sr. Business Systems Analyst partners with cross-functional stakeholders and IT teams to influence solution design, manage stakeholder expectations, and guide business analysis practices on large-scale, cross-team initiatives. This includes understanding the impact of proposed solutions holistically, developing use cases to explain/demonstrate business requirements/specifications to the IT team, and contributing a business or process perspective during design reviews. The role will be responsible for delivering various project related artifacts throughout the Software Development Lifecycle. The role will assist the Software Quality Team to ensure that documented requirements can be easily translated into test cases and ensure that the testing process covers all identified scenarios. The role will assist in the triaging defects and bugs related to assigned projects in a timely manner considering project timelines. | | **This position is not available to residents of California**.
Responsibilities
- Lead the analysis, documentation, and refinement of business requirements for high-impact, complex initiatives. | - Serve as a liaison between the Business, Architecture, Development and Testing teams throughout the project life cycle. | - Identify, assess, and document business requirements, recommending business priorities, and advising business on options, risks, and costs. | - Translate business needs into detailed user stories, acceptance criteria, process flows, and other functional documentation. | - Collaborate with solution architects and development teams to ensure business needs are reflected in technical designs. | - Work closely with Agile teams and business stakeholders to ensure all scenarios are properly tested, defects are resolved, and the delivered solution meets business expectations and quality standards. | - Perform miscellaneous duties as assigned.
The Senior Manager, Events is responsible for strategic oversight, portfolio performance and team leadership for the Americas event portfolio, including in-person, virtual and hybrid events, workshops, and webinars. You will set priorities, success metrics and operating frameworks to ensure events deliver strong member engagement, brand impact and revenue performance. You will also serve as the global program owner for ISC2s virtual events and webinar portfolio, driving continuous improvement in program design technology, scalability and attendee experience. | | In addition, you will lead and coach a high-performing team of event planners, providing direction and coaching, and ensuring the team's delivery of financially successful events that support organizational goals for engagement, education, and growth. | | **This position is not available to residents of California**.
Responsibilities
Team Leadership & Collaboration | - Provide strategic leadership, oversight, and governance for the Americas Event team, ensuring consistent delivery across in-person, hybrid, virtual, and webinar programs | - Lead annual planning, set team goals, success metrics and timelines for the Americas event portfolio, ensuring alignment with organizational priorities | - Oversee regional event budgets, forecasts, pricing models and cost-of-delivery analysis to support informed decision-making | - Review event performance, financial outcomes and attendee insights to guide portfolio optimization and future planning | - Partner with cross-functional teams to ensure audience acquisition, optimized member programming, and content alignment | - Establish team priorities, operating procedures and resource allocation to support balanced workloads, operational excellence and scalable delivery | - Foster an inclusive, collaborative and ISC2 values-aligned team culture | Budgeting and Reporting | - Oversee and deliver regional event performance reporting, including expenses, revenue contribution, attendee and sponsor feedback, and ROI analysis | - Translate performance data into clear recommendations and decisions for leadership regarding investment, prioritization and future improvements | - Conduct competitive analysis and audience insights to benchmark performance and identify growth opportunities | - Manage event budgets, ensuring accuracy, responsible spending, and allocation across events | - Develop and maintain scalable processes, SOPs and operational frameworks for the Americas event team | - Identify operational, technical and financial risks and develop mitigation strategies | Program Ownership: Virtual Events & Webinars | - Define the vision, success metrics and roadmap for ISC2’s virtual events and webinar portfolio, ensuring scalability, consistency and long-term value | - Serves as the strategic owner of ISC2’s global virtual event and webinar program, setting direction for programming, technology, attendee engagement and partner integration | - Provide oversight and governance to ensure consistent, high-quality delivery by production teams | - Collaborate with marketing, communications, business development, member engagement and content teams to optimize virtual audience acquisition and engagement | - Oversee the global webinar calendar, intake process and production team to ensure consistency and quality | Operational & Technical Oversight | - Provide oversight of ISC2’s event technology ecosystem, including vendor relationships, contracting, integrations and data flows | - Evaluate technology performance, identify gaps and drive adoption of tools or enhancements that improve event efficiency, reporting and attendee experience | - Provide thought leadership and contribute to committees or initiatives as assigned | - Stay current on trends in event management, delivery, event technology and industry best practices | - Partner with cross-functional stakeholders to improve processes, workflows and documentation of best practices | - Develop and maintain a working understanding of ISC2 certifications, membership value, products, and services to support effective member engagement and consistent event experience across in-person and virtual programs | - Perform other duties as assigned
The Manager, Events is responsible for planning, executing, and delivering ISC2’s Americas-based events, with a primary focus on supporting the organization’s flagship conference, Security Congress, as well as additional in-person, hybrid, and virtual programs. This role serves as a key leader within the Americas Events team, translating event strategy into detailed plans and high-quality execution. | | Reporting to the Senior Manager, Events, you will play a hands-on role in event planning, vendor management, budgeting, and on-site execution, while also supporting the development and coordination of your team members and external partners. | | **This position is not available to residents of California**.
Responsibilities
Event Planning & Delivery | - Lead the end-to-end operational planning and delivery of assigned Americas events, including ISC2’s flagship conference, Security Congress, and other in-person, hybrid, and virtual programs as assigned | - Manage all event logistics, including venue sourcing, contract negotiations, vendor management, production timelines, and on-site execution | - Develop and maintain detailed project plans, timelines, run-of-show documents, and production schedules to support seamless event delivery | - Ensure events are delivered in alignment with approved budgets, timelines, and ISC2 brand and experience standards | - Manage all on-site and pre-event logistics, including attendee flow, meeting room setup, Audio-Visual setup, staging, F&B, security coordination, and contingency planning | - Lead the event planning lifecycle for assigned programs, translating portfolio strategy into detailed planning frameworks, timelines, and execution plans for the team | - Define planning milestones, decision points, and readiness criteria to ensure events progress smoothly from concept through delivery | - Travel to events as required to oversee on-site execution and resolve issues in real time | - Own planning decisions for complex, high-visibility programs, serving as the escalation point for scope, timeline, budget, or delivery risks | - Lead planning strategy for ISC2’s flagship conference and other complex in-person events, including sequencing of workstreams, vendor coordination models, and on-site operational plans | | Budgeting & Vendor Management | - Develop, manage, and track event budgets, forecasts, and cost-of-delivery for assigned programs | - Monitor expenses and proactively identify risks, savings opportunities, or budget variances | - Negotiate contracts with venues, production vendors, and suppliers to secure favorable terms and ensure alignment with organizational policies | - Support post-event financial reconciliation and reporting | - Serve as the primary point of contact for venues, vendors, production partners, and internal stakeholders for assigned events | - Manage vendor relationships in line with agreed scopes, timelines, budgets, and SLAs | - Partner with Legal, Finance, and the Senior Manager, Events to ensure contracts align with ISC2 policies and risk standards | | Team Leadership & Support | - Provide day-to-day guidance and operational support to event specialists on assigned programs | - Serve as a mentor and escalation point for junior team members, supporting skill development and consistent execution | - Collaborate closely with the Senior Manager, Events to align priorities, timelines, and resourcing requirements | - Contribute to team process improvements, documentation, and best practices | | Cross-Functional Collaboration | Partner with Event Marketing, Sponsorship Sales, Creative Services, Communications, and Content teams to support audience acquisition, sponsor fulfillment, and program delivery | - Ensure timely coordination of deliverables across stakeholders to support a seamless attendee and partner experience | - Support reporting and post-event analysis, including attendee feedback, vendor performance, and operational insights | - Develop and maintain a working understanding of ISC2 certifications, membership value, products, and services to support effective member engagement and consistent event experience across in-person and virtual programs | - Miscellaneous duties as assigned |
In this position you will play a critical role in delivering enterprise-level initiatives by bridging the gap between business objectives and technical solutions. This individual will lead efforts to understand, analyze, and document complex business requirements and ensure that they are translated into high-quality technical solutions. The Business Systems Analyst partners with cross-functional stakeholders and IT teams to influence solution design, manage stakeholder expectations, and guide business analysis practices on large-scale, cross-team initiatives. This includes understanding the impact of proposed solutions holistically, developing use cases to explain/demonstrate business requirements/specifications to the IT team, and contributing a business or process perspective during design reviews. You will be responsible for delivering various project related artifacts throughout the Software Development Lifecycle. You will assist the Software Quality Team to ensure that documented requirements can be easily translated into test cases and ensure that the testing process covers all identified scenarios. You will assist in the triaging defects and bugs related to assigned projects in a timely manner considering project timelines. | | **This position is not available to residents of California**.
Responsibilities
- Contribute to the analysis, documentation, and refinement of business requirements for high-impact, complex initiatives. | - Serve as a liaison between the Business, Architecture, Development and Testing teams throughout the project life cycle. | - Identify, assess, and document business requirements, recommending business priorities, and advising business on options, risks, and costs. | - Translate business needs into detailed user stories, acceptance criteria, process flows, and other functional documentation. | - Collaborate with solution architects and development teams to ensure business needs are reflected in technical designs. | - Work closely with Agile teams and business stakeholders to ensure all scenarios are properly tested, defects are resolved, and the delivered solution meets business expectations and quality standards. | - Perform miscellaneous duties as assigned.
The IT Service Management (ITSM) Operations Lead oversees, optimizes, and matures back-office IT operations through effective process management, automation, and cross-functional collaboration. This role is responsible for administering, configuring, and enhancing the full Atlassian suite—including Jira Software, Jira Service Management (JSM), and Confluence—to support scalable and efficient service delivery. | | The ITSM Operations Lead designs and deploys automated workflows, manages HR system integrations via Aquera, and provides hands-on leadership across all ITSM process areas. The ideal candidate brings deep ITSM expertise, strong technical capabilities, and a commitment to continuous improvement. | | **This position is not available to residents of California**.
Responsibilities
IT Service Management Oversight: | - Lead day-to-day ITSM operations, ensuring timely and effective management of incidents, service requests, and problems. | - Administer, configure, and support Jira Software, Jira Service Management, and Confluence, including workflows, fields, permissions, schemes, automation rules, and integrations. | - Ensure governance, standardization, and best practices across all Atlassian configurations. | - Identify and drive service improvement opportunities to enhance operational efficiency and customer experience. | - Monitor queue performance, SLA adherence, and service quality metrics. | Change Management & CAB Leadership: | - Serve as Chair of the Change Advisory Board (CAB), leading change reviews, evaluating RFCs, and maintaining readiness and documentation for all changes. | - Enforce standardized change management policies aligned with ITIL best practices. | - Monitor change success rates, risk levels, and post-implementation outcomes. | - Collaborate with stakeholders to ensure accurate risk assessments, communication, scheduling, and approvals. | Aquera & HR Integration Administration: | - Administer Aquera integrations to support automated onboarding, offboarding, and identity lifecycle management. | - Manage configuration, troubleshooting, and continuous improvement of Aquera workflows and connectors. | - Partner with HR, Security, and IT teams to validate data mappings, maintain integration health, and ensure data accuracy across systems. | - Support audit and compliance activities through proper documentation and data integrity practices. | Automation Design, Development, and Deployment: | - Design, build, and deploy automation solutions using Jira Automation, JSM workflow engines, Confluence templates/macros, and related tools. | - Implement automated workflows for ticket management, approvals, provisioning, escalations, and reporting. | - Collaborate with internal partners to identify bottlenecks and develop automation roadmaps. | - Document automation solutions and ensure configurations remain scalable and sustainable. | Process Improvement & Optimization: | - Lead maturity initiatives across incident, problem, change, request, knowledge, and asset management processes. | - Develop and maintain ITSM policies, playbooks, and standard operating procedures (SOPs). | - Analyze process performance, identify optimization opportunities, and implement improvements. | - Maintain CMDB and asset lifecycle processes where applicable. | Cross-Functional Collaboration: | - Partner with Infrastructure, Security, HRIS, Application Support, and other teams to align ITSM operations with organizational objectives. | - Serve as an escalation point for complex incidents and service management challenges. | - Coordinate with vendors and service providers regarding tools, integrations, enhancements, and support contracts. | Reporting & Metrics: | - Develop and maintain ITSM dashboards and reports to monitor SLAs, KPIs, service trends, and operational health. | - Present data-driven insights and improvement recommendations to senior leadership. | - Support audit, compliance, and governance reporting related to ITSM and HR integrations. | Perform additional duties as assigned.
Enterprise Account Executives are responsible for leading and growing new business revenues for the ISC2 portfolio. This is a hunting, customer-facing role with a consultative approach to identifying, scoping, progressing and closing new opportunities. You will partner with the Client Success and Solution teams, and be fully supported by the Product team. | | You will have a strong collaborative mindset and approach to balance customer advocacy (external stakeholders) with cross-functional team collaboration (internal stakeholders). | | **This position is not available to residents of California.**
Responsibilities
- Deliver plans and strategies that will achieve agreed-upon sales quotas | - Accurately forecast monthly, quarterly, and annual targets for an assigned region/territory/portfolio | - Effectively manage a portfolio of accounts by establishing clear account and portfolio plans and forecasts, prioritizing activity and generating short-term results opportunities in new client systems, while simultaneously being able to identify “expand” opportunities for multi-year or long-term engagements/contracts | - Cultivate key customer relationships, manage stakeholders to advance and close new business | - Mine existing relationships, product footprint and new product plans to further grow ISC2’s key relationships and expand share of wallet | - Differentiate between customers’ “wants” and “needs” and coach others to do so, to separate strategic and tactical requirements, and influence the outcome of a sales process accordingly | - Establish and build rapport with ISC2’s primary buyer: the CHRO, CISO, as well as his/her universe of stakeholders. | - Link business needs/outcomes to technology solutions and outcomes with an eye toward ROI and the creation of case studies and stellare references | - A deep understanding of ISC2’s unique value proposition, and how to align it directly to client needs/requirements | - Establish strategies to grow partner revenue, including engaging, enabling multiple teams within large distributors | - Manage/direct partners with quarterly objectives, pipeline generation, and revenue targets | - Deliver ISC2 product/solution demonstration online, and facilitate a collaborative and interactive conversation with potential clients | - Understand ISC2’s solution and competitive products to be able demonstrate our value proposition effectively to client | - Engage meaningfully with C-level and Executive decision makers at the enterprise levels | - Play an integral role in ensuring product engagement by supporting and coaching the Client Success team to meet and exceed client needs and expectations | - Communicate the “voice of clients and prospects”, as well as competitor intelligence with internal lSC2 stakeholders to inform ISC2’s product development and innovation roadmap | | - Perform miscellaneous duties as assigned.
As Senior Sales Enablement Specialist, your primary responsibility is to for provide quality, cost effective ISC2 Sales Learning and Development curriculum to your assigned region, including follow-up programming to improve the application of the learning back at the participant’s office and participation in the planning of the course curriculum. You will also partner with sales leaders and ISC2 Learning and Development on initiatives that have an ISC2 Sales learning and development component, or impact. | | **This position is not available to residents of California.**
Responsibilities
- Develop the Sales Training and Education strategy which supports the delivery of ISC2 business and sales priorities and meets operational regional requirements, ensuring that the best commercial outcome is delivered from the resources available | - | Set up, prepare for, and facilitate assigned sales courses from the sales course curriculum, ensuring that participants have an excellent quality learning experience and leave with an understanding of how to apply the program concepts within the context of ISC2 | | - Ensure all sales colleagues, both new and existing, are trained to the highest standards of ISC2 sales excellence | - Contribute to the development of a detailed induction course for all new sales recruits with relevant supporting manuals including common sales processes such as forecasting, ensuring skills are maximised to drive sales and enhance revenue | - Assist Supervisors/Managers/Sales Support with the transition of new recruits onto the sales floor or field sales, and plan their ongoing development needs | - Coach sales managers on external and internal sales processes as they review the processes with their team members | - Consult with regional sales leaders and the corporate sales training team about special projects or external consulting needs where the sales Learning and Development team can support desired organizational changes and development. Provide best practice advice and programming consistent with our sales course offerings and leadership principles | - Deliver classroom, e-learning, and blended training in the region | - Deliver internal sales process methodologies training such as sales forecasting and CRM training, and deliver selected external professional sales process methodologies such as Miller Heiman Sales Training | - Contribute to overall sales training curriculum design, that meets the strategic needs of ISC2, as well as a colleague curriculum that enhances selected interpersonal skills using courses that are complementary to our other offerings and that can be interspersed among the core leadership L&D programming | - Interpret sales skills assessments and review the sales skills assessment results with individuals and their managers, and actively participate in follow up activities to demonstrate skills learned | - Review the effectiveness of the provision of sales training against ISC2 requirements, in terms of the appropriateness, quality and level of that provision. Suggest revisions to existing sales courses, and design presentations and short courses from scratch for project work and consulting with sales leaders on regional issues | - Enable knowledge sharing and cooperation between sales enablement and other internal teams and departments | - Bridge gaps between sales and other departments to ensure alignment with marketing, product, and customer support | - Facilitate communication within the sales enablement team and keep stakeholders informed about initiatives | - | Complete train-the-trainer external sales training and successfully become certified to facilitate the courses ISC2 decides to present in-house | | - Misc duties as assigned |
We are seeking a motivated Business Development Representative (BDR) to join our growing sales team. You will play a critical role in building pipeline by identifying, qualifying, and setting appointments with prospective customers. You will have strong communication skills and a competitive spirit. This role is also ideal for a candidate with a desire to grow a career in sales. | | **This position is not available to residents of California**.
Responsibilities
Lead Qualification | - Research inbound and outbound leads to assess fit and buying potential | - Engage prospects via phone, email, and social channels to qualify interest and gather key information | - Maintain accurate records of prospect interactions and qualification notes in the CRM | Lead Generation & Appointment Setting | - Proactively prospect new accounts through outbound calls, emails, LinkedIn, and other channels | - Nurture leads and schedule qualified sales appointments for Account Executives | - Collaborate with Marketing and Sales to refine targeting strategies and campaigns | - Consistently meet or exceed daily/weekly activity and meeting-setting goals | Collaboration & Reporting | - Provide feedback on lead quality and campaign performance to Marketing | - Work closely with Account Executives to ensure smooth handoff of qualified leads | - Generate regular reports on activity, conversion rates, and pipeline contribution | - Misc duties as assigned