The Sales Operations Analyst will act as a liaison working with the ISC2 Sales, Marketing, PMO, Legal, Finance and Professional Development teams to help process sales deliverables for the B2B, Direct Sales, Partnerships and Sponsorship Sales Team covering the NAR and LATAM regions. This person must achieve an in-depth knowledge of ISC2 certification and training programs in order to effectively support the sales team and processes. | | **This position is not available to residents of California**.
Responsibilities
Incumbent will be one of a team of subject-matter expert for multiple processes for NAR/LATAM and the SMB, B2B, OTP, IAP, Government and Sponsorship channels, including: | - Reporting and Analysis of Data Quality and Reconciliation, Leads, Account Profiles, Pipeline, Sales Cycle, GTM metrics, eCommerce, and other reporting objects. | - Reporting and cleanup of data in the Salesforce system: identifying incomplete data, duplicates, etc. | - Supporting 3rd Party System for sales with regards to Zoominfo, GovWin, LinkedIn Sales Navigator, and other systems as they arise. | - Assisting in the processing and fulfillment of orders by ensuring orders and financial documentation are accurate. | - Supporting sales reps by communicating and assisting with completion of other department’s requirements forms, templates, etc. (finance, education). | - Performing project management of tenders and bidding processes within the specified region. | - Communicating with students for class transfers, cancellations and follow up with related administrative duties to close the loop on these items | - Supporting with the assessment of opportunity creation metrics for individual sales team members; to ensure accurate Salesforce pipeline entries. | - Owning responsibility for posting schedules for ISC2 and OTP classes/trainings. | - Performing miscellaneous duties, as assigned.
The primary objective of the Customer Experience Associate (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions. This is a key role within the organization as you are the face and voice of our customers and our Human Brand. You are the front line of support for our customers answering the their questions and enquires to ensure satisfaction with our products, and services, and (when applicable) actively promoting new services. This is not a conventional call center role with the focus on customer experience as opposed to handling time. With this in mind, the CEA must be passionate about customer experience and providing world-class service to our customers to achieve both individual and company objectives. This is a remote role. | | **This position is not available to residents of California**.
Responsibilities
- Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role. | - Actively promote products and services to our customers, explaining products and making recommendations based on customer driven information. | - Actively seek opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty. | - Manage day to day contacts: | - Deliver accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact. | - Resolve customer concerns through the case management system; create cases for each contact handled. | - Assist customers and candidates with items such as: password resets; contact or profile change requests; “how-to” issues concerning website use; certification process and renewal related issues/inquires; extensions; etc. | - Process payments for annual maintenance fees and diagnoses payment errors. | - Register customers for seminars. | | - Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc. | - Recognize, document, and inform the regional manager regarding trends in customer correspondence. | - Escalate complex inquires / requests to subject matter experts. | - Carry out effective outreach to customers as required. | - Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries. | - Perform miscellaneous duties as assigned.
The Vice President, Communications, Marketing, & E-Commerce is a senior leader role, responsible for shaping and executing ISC2’s global communications, marketing, and ecommerce strategies. As a member of the leadership team, the incumbent will drive integrated corporate communications, public relations, marketing, creative, content, ecommerce, and web strategies that advance organizational priorities and strengthen ISC2’s brand and influence. The incumbent will partner closely with internal leaders, members, volunteers, and external stakeholders to elevate thought leadership, advocacy, philanthropic initiatives, and crisis communications. This role requires a proven leader with deep experience building and leading high-performing global teams and delivering measurable impact through brand, media, and communications programs. | | **This position is not available to residents of California**.
Responsibilities
- Provide enterprise leadership for ISC2’s global corporate communications and stakeholder engagement strategy, ensuring alignment with organizational mission, strategy, and long‑term objectives. | - Establish and lead integrated internal and external communications frameworks encompassing corporate communications, public relations, thought leadership, advocacy, crisis communications, and executive positioning. | - Provide enterprise oversight of the organization’s physical, ecommerce, and online marketing strategies to articulate a compelling value proposition, strengthen brand equity, and drive sustainable growth. | - Direct enterprise marketing, content, brand, creative, digital, web, and social media strategies to strengthen market presence, reputation, and engagement across members, volunteers, candidates, and customers. | - Serve as a principal advisor to executive leadership on communications strategy, reputational risk, and external positioning; act as an organizational spokesperson as required. | - Build and sustain strategic relationships with global media, industry leaders, volunteers, and key stakeholders to elevate ISC2’s influence and voice within the cybersecurity ecosystem. | - Partner with senior leaders across the organization to ensure consistent messaging, aligned execution, and an integrated, high‑quality stakeholder experience. | - Lead, develop, and manage a diverse, high‑performing global organization; establish clear accountability, succession planning, and talent development practices. | - Oversee financial planning, budget management, resource allocation, and third‑party partnerships; drive operational efficiency and continuous improvement across the function. | - Represent ISC2 externally to advance brand credibility, public trust, and organizational impact. | - Perform miscellaneous duties, as assigned.
The Security Engineer, Penetration Testing is a dual-function role responsible for both executing offensive security assessments and building the defensive engineering controls that harden ISC2’s environment. The role leads authorized penetration testing across ISC2’s applications, networks, and cloud infrastructure while also owning security engineering work — including security architecture review, tooling, automation, and control implementation — that translates findings into lasting improvements. This position works closely with the Security and Technical Operations team and collaborates across IT, engineering, and product to continuously strengthen ISC2’s security posture. The role plays a critical part in supporting ISC2’s ISO/IEC 27001:2022 ISMS program, providing both evidence of technical control effectiveness and direct input into risk treatment. | | **This position is not available to residents of California**.
Responsibilities
Penetration Testing | - Plan, execute, and document internal and external penetration tests against ISC2 applications, networks, cloud environments, and infrastructure. | - Perform vulnerability assessments and validate findings to distinguish genuine risks from false positives. | - Conduct web application, API, mobile, and network vulnerability assessments using industry-standard methodologies (OWASP, PTES, OSSTMM). | - Perform social engineering assessments, including phishing simulations and physical security testing as authorized. | - Produce clear, actionable written reports detailing findings, risk ratings, evidence, and remediation recommendations tailored to both technical and executive audiences. | - Support red team exercises and adversary simulation activities to test detection and response capabilities. | - Develop andmaintain the penetration testing program, including scope definitions, rules of engagement, and testing schedules. Move towards a continuous test mindset and method. | - Coordinate with third-party security vendors for external assessments and bug bounty program management where applicable. | Security Engineering | - Own remediation follow-through: translate pen test findings into security engineering work items,validate fixes, and track resolution to closure in Jira Service Management. | - Design and implement security controls across ISC2’scloud and on-premises environments, including hardening configurations for Azure, Okta, SentinelOne, CheckPoint, and F5 XD. | - Participate in security architecture and design reviews for new systems, integrations, and third-party products; provide security requirements and risk acceptance recommendations. | - Develop and maintain security automation scripts and tooling to improve detection coverage, reduce manual effort in assessment workflows, and support continuous monitoring. | - Support the Secure Software Development Lifecycle (SSDLC), including security requirements definition, code review support, and pre-deployment security validation. | - Maintain awareness of emerging vulnerabilities, exploits, and threat actor TTPs; operationalize threat intelligence into actionable hardening and detection improvements. | - Support ISC2’s ISO/IEC 27001:2022 ISMS by providing technical evidence and input for Annex A controls spanning vulnerability management (A.8.8), secure development (A.8.25–A.8.29), and technical review (A.8.29). | - Miscellaneous duties as assigned.
The Sr. Salesforce Developer is a senior technical contributor responsible for designing, developing, integrating, deploying, and supporting scalable Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, CPQ, and the Salesforce Platform. | | The incumbent combines deep hands-on expertise in Apex, Lightning Web Components (LWC), Flows, APIs, integrations, source control, and CI/CD practices with a strong understanding of Salesforce governance, security, and release management. The role is accountable for delivering production-ready solutions, improving engineering quality and platform reliability, and driving continuous modernization and optimization initiatives. | | **This position is not available to residents of California**.
Responsibilities
- Design, develop, test, deploy, and maintain scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, SOQL/SOSL, Platform Events, and related Salesforce platform technologies. | - Build and support enterprise integrations between Salesforce and platforms such as MuleSoft, CommerceTools, Stripe, Sitecore, Azure services, and other third-party applications using REST, SOAP, Platform Events, and middleware patterns. | - Establish, follow, and promote development standards, code quality practices, security controls, and platform governance requirements. | - Conduct peer code reviews and ensure solutions adhere to Salesforce best practices, architectural standards, release criteria, and operational support expectations. | - Own delivery across the full Software Development Lifecycle (SDLC), including technical design, development, unit testing, integration testing support, deployment readiness, production support, and continuous improvement. | - Use Git-based source control, branching strategies, pull requests, and CI/CD pipelines (e.g., Copado or equivalent tools) to support reliable and repeatable deployments. | - Participate actively in Agile delivery processes, including backlog refinement, sprint planning, estimation, standups, reviews, and retrospectives, while meeting sprint commitments and deployment timelines. | - Troubleshoot complex application, integration, deployment, and production issues; perform root cause analysis; and implement durable corrective and preventative solutions. | - Monitor platform performance, identify technical debt, and drive optimization, refactoring, and modernization initiatives that improve scalability, maintainability, and reliability. | - Create and maintain technical documentation, design specifications, integration documentation, runbooks, knowledge articles, and implementation guides. | - Evaluate new Salesforce capabilities, releases, and ecosystem technologies and recommend adoption opportunities that improve business value, developer productivity, or platform effectiveness. | - Support platform security, compliance, audit readiness, data governance, and change management initiatives in partnership with security, architecture, and operational teams. | - Provide technical guidance and mentorship to junior and mid-level Salesforce developers and contribute to continuous improvement of engineering practices across the team. | - Perform miscellaneous duties, as assigned.
The Manager of QA and Automation will lead a team responsible for ensuring the quality of web-based, cloud-based, and client/server applications, with a focus on e-commerce platforms, tax integration systems, and automation. This role requires extensive experience in backend/database testing (via SQL queries), as well as expertise in developing and overseeing automation frameworks. The ideal candidate will demonstrate strong leadership skills in managing the team’s testing processes and be adept at fostering a culture of quality and continuous improvement, especially within complex e-commerce and tax environments. | **This position is not available to residents of California**.
Responsibilities
- Incorporate the use of AI across platforms used by the organization, including Salesforce applications, e-commerce platforms, tax integration systems, CI/CD pipelines, and QA automation tools, to improve test coverage, accelerate defect identification, support intelligent analysis of quality metrics, reduce manual effort, and drive continuous improvement in software quality and operational efficiency | - Lead the design, development, and implementation of comprehensive test automation frameworks for Salesforce applications, e-commerce platforms, and tax integration systems, focusing on minimizing manual testing and maximizing efficiency through automation. | - Collaborate with cross-functional teams, including developers, business analysts, and product owners, to identify automation opportunities early in the software development lifecycle, building automated test cases during the initial stages of development to ensure seamless integration and early defect detection. | - Participate in Proof of Concept (POC) initiatives for new automation tools and frameworks, evaluating their suitability for enhancing the organization's automation capabilities, particularly in e-commerce and tax systems. | - Oversee the automation of functional, regression, integration, and performance tests to ensure comprehensive test coverage for e-commerce transactions, tax calculations, and system integrations, minimizing the need for manual intervention. | - Drive the adoption and continuous improvement of automation tools and best practices across the team, ensuring the creation of scalable, reusable, and robust automated test scripts. | - Champion an "automation-first" approach by integrating automated testing into the development process from the start, reducing reliance on manual testing while maintaining high standards of quality. | - Lead automation initiatives to integrate test scripts into CI/CD pipelines, ensuring consistent execution of automated tests across all builds and early identification of defects in e-commerce and tax systems. | - Serve as the primary advocate for automation across the organization, continuously reviewing and optimizing automation strategies to ensure full coverage and alignment with business objectives, especially in critical areas like e-commerce workflows and tax compliance. | - Build and maintain automated test cases in the preliminary stages of software development, ensuring that automation is embedded throughout the lifecycle and manual testing is minimized. | - Collaborate closely with development teams to address and resolve issues identified through automated tests, ensuring prompt and effective solutions. | - Continuously monitor and evaluate software quality metrics, focusing on improving automation efficiency and identifying gaps in coverage for e-commerce and tax systems. | - Provide mentorship and training to the QA and Automation team on automation tools, frameworks, and best practices, ensuring the team is well-equipped to handle complex automation scenarios. | - Stay updated with the latest trends and advancements in automation technologies, particularly those relevant to e-commerce and tax systems, and incorporate them into the organization's testing strategy. | - Ensure high-quality software releases that meet business and functional requirements for e-commerce and tax systems. | - Lead the implementation and optimization of test automation, ensuring that e-commerce workflows, tax compliance, and payment systems are thoroughly and efficiently tested. | - Drive continuous improvement efforts to streamline QA processes and implement innovative automation technologies, ensuring maximum coverage and performance in e-commerce and tax integrations. | - Track and report production bugs, providing detailed analyses of trends, root causes, and preventive measures to improve system reliability, particularly for e-commerce and tax systems. | - Oversee the creation of detailed production bug reports and ensure timely tracking, reporting, and communication of the issues to all relevant stakeholders. | - Ensure accurate and timely defect tracking and reporting, with clear communication of risks and issues to stakeholders. | - Foster a collaborative working environment across the organization, aligning the QA team with broader company goals and objectives, particularly in areas of automation, e-commerce, and tax compliance. | - Maintain the following working relationships: | - Developers: Work closely with the development team to troubleshoot and resolve issues, particularly in relation to e-commerce transactions, tax workflows, and automation testing. | - Business Analysts: Collaborate to understand and validate system requirements, ensuring testing aligns with business objectives, especially in e-commerce and tax functionalities. | - Product Owners: Provide insights on quality metrics, defect trends, and testing progress, offering risk assessments and updates related to e-commerce and tax features. | - QA and Automation Team: Lead and mentor the team, ensuring alignment with project goals and fostering a collaborative and innovative approach to automation, e-commerce, and tax testing. | - Operations and Support Teams: Coordinate with operations to ensure smooth deployments and post-production validation for critical e-commerce and tax systems. | | - Perform mischellaneous duties, as required.
The Senior Project Manager will be responsible for leading and driving the successful execution of large-scale, complex IT and strategic initiatives across the organization. This role will own projects from initiation through implementation and closeout, ensuring they are delivered on time, within scope, on budget, and aligned to business priorities. | | The incumbent will lead cross-functional teams, drive alignment across stakeholders and executive sponsors, and proactively manage risks, issues, dependencies, and competing priorities. This individual will facilitate Steering Committee meetings, lead specialized project meetings, and present project updates, recommendations, and key decisions to executive leadership and company-wide forums, leveraging deep expertise in project management tools, methodologies, governance, and executive communication. Experience in digital transformation, change management, process improvement, and technical platform migration projects is essential. | | **This position is not available to residents of California**.
Responsibilities
- Lead and oversee complex technical and strategic initiatives using Agile, Waterfall, or hybrid methodologies, and provide clear, decision-oriented reporting on progress, risks, dependencies, and emerging issues to stakeholders and executive leadership. | - Own delivery of projects through successful completion, ensuring alignment to scope, timelines, budget, business objectives, and organizational priorities. | - Proactively identify, assess, and mitigate risks, issues, and dependencies, developing mitigation and escalation strategies in collaboration with project teams, stakeholders, and executive sponsors. | - Drive prioritization and sequencing of work in alignment with business goals, strategic objectives, and resource constraints, partnering closely with cross-functional teams to achieve desired outcomes. | - Lead and influence cross-functional teams to foster accountability, high performance, collaboration, and strong execution across multiple workstreams. | - Build strong partnerships across teams, peers, senior leadership, and executive stakeholders to establish trust, drive alignment, and influence decisions and outcomes. | - Contribute to and help advance project management practices, governance models, and business process improvements as part of continuous improvement initiatives. | - Lead high-visibility digital transformation, process improvement, and technical platform migration initiatives, ensuring alignment with organizational strategy, change impacts, and measurable business outcomes. | - Plan, facilitate, and manage Steering Committee meetings and governance forums for complex initiatives, ensuring alignment, decision-making, and accountability among executive stakeholders. | - Lead specialized and ad-hoc forums as needed to drive project success, resolve cross-functional issues, and provide executive-level updates, recommendations, and escalation support. | - Present project health, key decisions, risks, outcomes, and strategic recommendations confidently to executive teams, company-wide town hall meetings, and other leadership forums. | - Mentor less experienced project managers or team members on project delivery practices, tools, and governance expectations. | - Perform miscellaneous duties, as assigned.
We are seeking a Web Performance & Tracking Engineer to lead the implementation and optimization of web performance measurement across ISC2 digital properties. This role is responsible for implementing scalable tracking and analytics, enabling accurate, real-time insight into user behavior and performance, and replacing assumption-based decisions with measurable data. The ideal candidate will establish tracking metrics, define events for priority user journeys and flows, maintain governance standards for accurate and consistent data collection, build baseline dashboards for key performance indicators, and translate data into actionable insights that improve digital experiences, demonstrate feature impact, and support informed business decisions. | Success in this role requires a strong blend of analytics, technical implementation, and cross-functional collaboration to create a reliable user experience and analytics framework that measures engagement, performance, and outcomes. This position partners closely with stakeholders across digital, marketing, UX, and development teams to ensure measurement strategies are aligned with organizational goals and provide clear visibility into user behavior, site performance, and conversion opportunities. | | **This position is not available to residents of California**.
Responsibilities
- Define and maintain measurement frameworks, tracking plans, and event taxonomies for priority user journeys, conversion paths, and key digital experiences. | - Implement, test, and validate analytics tracking across web properties using tag management and analytics platforms to ensure accurate, consistent, and reliable data collection. | - Monitor and improve website performance metrics, including page speed, Core Web Vitals, and user experience signals, and partner with development teams to prioritize remediation opportunities. | - Build and maintain dashboards, scorecards, and recurring reports that provide visibility into engagement, conversion, site performance, and feature adoption. | - Conduct quality assurance audits of tracking implementations, data layers, and reporting outputs; troubleshoot issues and establish governance standards and documentation. | - Translate analytics findings into actionable insights and recommendations that improve digital experiences, demonstrate feature impact, and inform business and product decisions. | - Collaborate with digital, UX, marketing, product, and engineering stakeholders to align measurement strategies with business goals and roadmap priorities. | - Key Deliverables: Tracking strategy and governance documentation; validated event and performance measurement implementation; user experience and analytics dashboards; KPI baselines and reporting; insight-driven recommendations tied to business outcomes. | - Perform miscellaneous duties as assigned.
The AI Security Engineer is responsible for identifying, assessing, and mitigating security risks introduced by artificial intelligence and machine learning systems across ISC2’s technology estate. This role sits at the intersection of offensive security, application security, and data science — evaluating AI/ML pipelines, large language model (LLM) integrations, and AI-powered products for adversarial threats, model vulnerabilities, and supply chain risks. The AI Security Engineer partners closely with the Security and Technical Operations team, engineering, and product stakeholders to embed security controls throughout the AI development lifecycle and contributes directly to ISC2’s ISO/IEC 27001:2022 ISMS program and broader cybersecurity governance objectives. | | **This position is not available to residents of California**.
Responsibilities
- Perform security assessments of AI/ML systems, including threat modeling, adversarial testing, and of LLM-based applications and AI-powered products and services integrated into ISC2’s products and operations. | - Evaluate AI/ML implementations for vulnerabilities including prompt injection, jailbreaking, model inversion, data poisoning, membership inference, and adversarial example attacks. | - Define and implement secure AI development lifecycle (AI-SDLC) standards, including secure model training, data governance, agent, and other access controls, and model deployment guardrails. | - Conduct third-party AI vendor and model supply chain risk assessments; evaluate API-based AI services (e.g., OpenAI, Anthropic,Claude Code, Azure OpenAI) for data handling, privacy, and security posture. | - Partner with engineering and product teams to review AI feature designs, conduct pre-deployment security reviews, and provide risk acceptance recommendations for AI-related SSDLC exceptions. | - Monitor the evolving AI threat landscape;maintain awareness of emerging attack techniques, regulatory developments (EU AI Act, NIST AI RMF), and industry best practices (OWASP Top 10 for LLMs, MITRE ATLAS). | - Support ISC2’s ISO/IEC 27001:2022 ISMS by mapping AI risk controls to applicable Annex A requirements (including A.8.25 through A.8.29) and contributing AI-specific risk treatment plans to the organizational risk register. | - Develop and deliver internal training and awareness content on responsible AI use, AI-specific threats, and secure integration patterns for developers and business stakeholders. | - Contribute to ISC2’s thought leadership in AI security by supporting content, certification, and research initiatives aligned with the organization’s mission. | - Perform miscellaneous duties as assigned.