Our overall objective is to drive member value through the development and execution of a global multi-faceted global member engagement program that fosters a deep sense of community for current and future members by delivering ongoing, meaningful and relevant interactions. The program includes, but is not limited to, developing offerings that support current and future members in excelling as professionals, influencing the future of the profession, and making an impact through volunteering and our global chapter network. A focus on and commitment to elevating global customer satisfaction by promoting a consistent and positive end user experience for current and future members is essential as is understanding that this position plays a key role in driving membership growth, facilitating current and future member journeys and enhancing member programs and services that increase our value proposition. | | If you have a passion for working closely with volunteer leaders worldwide and collaborating on various projects to make a positive impact in the global community, join the ISC2 Membership team! ISC2 is looking for a team player with a positive attitude to serve as its Chapter Relations Manager. | | This individual requires a strong work ethic, uses an agile approach to prioritizing multiple projects, interfaces effectively with senior leadership and volunteers worldwide, and provides timely follow-up and execution of all critical assignments. If you have a proven track-record of professional excellence and a high willingness to learn and grow, you’ll fit right in to our high-energy and experienced team! | | **This position is not available to residents of California**.
Responsibilities
- Oversee the management of over 160+ chapters worldwide, formation and onboarding of new chapters, developing policies, processes and procedures to effectively execute and maintain all ISC2 programs related to chapter functions and operations. | - Collaborate on the development and launch of various ISC2 corporate initiatives for chapters on a global scale, and work with regional teams to determine best practices for regional implementation | - Lead the implementation of key change initiatives (projects) related to the Board-approved chapter strategy. | - Oversee chapter leadership groups (Chapter Advisory Committee and Chapter Regional Management Committees), providing support, guidance and resources to ensure effective governance, communication, and committee activities pursuant to ISC2 objectives. | - Using a blend of data-driven and relational insights, develop strategies to ensure chapter leaders and members recognize the value of ISC2 membership and remain engaged. | - Lead the execution of all ISC2 hosted events and forums for chapters to ensure high level of participation and engagement. | - Provide effective and regular outreach to chapters to strengthen relations with ISC2 to better align chapter activities with ISC2’s goals and mission. | - Collaborate with various ISC2 business units, working closely to develop synergetic marketing communication strategies and campaigns that promote ISC2 programs and initiatives related to chapters. | - Supervise regional chapter specialists on day to day work, maintaining level of excellence in meeting SLA’s, support, communication and training. | - Review chapter audits and develop action plans for inactive chapters, providing assistance so they meet requirements and remain in good standing. | - Collaborate with other non-profit/academic organizations to grow ISC2 programs via chapter partnerships. | - Develop an awards and recognition program to acknowledge outstanding chapter achievements | - Establish accurate and valuable metrics to gauge member value and awareness, communicate and report on programs activities regularly with various business units. | - Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment. | - Motivate and lead a diverse, high-performing team, utilizing effective talent management practices to attract and retain team members. Ensure high levels of employee engagement, operations performance excellence, commitment to continuous learning and appropriate succession planning. | - Perform miscellaneous duties as assigned.
The Endpoint Support Specialist provides advanced end-user support and manage the lifecycle of endpoint devices across the organization. This role is hands-on and focuses on macOS environments, device management, and onboarding and offboarding. | The incumbent will serve as a key technical resource for endpoint support and Microsoft 365, and act as an escalation point for the service desk team.
Responsibilities
Endpoint Management and Mac Administration | - Manage the lifecycle of Mac devices, including ordering, configuring, provisioning, deploying, and decommissioning. | - Administer and maintain JAMF for device configuration, policy enforcement, deploy Security and operating system patches. | - Ensure endpoints meet security and configuration standards. | Onboarding and Offboarding | - Execute technical onboarding and offboarding processes for employees. | - Deliver onboarding orientation and basic system training. | - Provision hardware, software, and access based on role requirements. | - Coordinate with HR and security teams to ensure timely and secure transitions. | Advanced End User Support | - Resolve escalated tickets from the service desk team promptly and meet SLA targets for complex issues. | - Troubleshoot macOS, Microsoft 365, and endpoint-related issues. | Microsoft 365 and Application Support | - Serve as a technical resource for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive. | - Support identity and access tasks, including account provisioning and troubleshooting. | - Assist with issue resolution across enterprise applications. | Service Desk Escalation and Collaboration | - Act as an escalation point for service desk analysts. | - Provide guidance and knowledge sharing to the team. | - Help improve support processes and documentation. | - Manage and resolve Jira Service Management requests within defined SLAs; escalate appropriately. | - Order equipment and software through preferred vendors and maintain accurate asset inventory in accordance with policy. | - Provide technical support for dedicated events and assigned projects. | - Perform other duties as assigned. | Process Improvement and Documentation | - Document procedures and technical solutions. | - Identify opportunities to improve efficiency and user experience. | - Contribute to the continuous improvement of IT support operations. | Miscellaneous duties as assigned.
The Channel Account Executive is responsible for the development, execution and ongoing management of programs and activities with ISC2 Official Training Providers and prospective partners that generate demand of ISC2 training, education and certification products. Your ability to build positive working relationships with channel partners to maximize sales within your partner base and prospect to obtain new partners is essential to your success in this role.This person will report to the Sr Sales Manager, Academic, Govt. and Channel. You will work closely with our other departments including education, marketing, and finance. | | **This position is not available to residents of California**.
Responsibilities
- Recruit new partners for sales growth and manage existing partners. | - Coordinate with partners to identify key sales opportunities to generate revenue. | - Enable channel partners through training on the business value and ROI of ISC2 products. | - Work closely with the ISC2 marketing teams to develop, implement, and manage marketing and call campaign programs to increase business development through channel partners. | - Maintain a high level of customer satisfaction with current partners and manage tasks to successful completion. | - Prepare and give presentations to key, influential decision makers within current and potential channel and academic partners. | - Recruit and enable focused channel partners especially in verticals and markets we are not currently servicing today. | - Prepare and deliver reports to management on quarterly basis. | - Manage daily sales activities with partners to achieve revenue growth. | - Develop partner specific sales and marketing plans to increase marketing and selling efforts. | - Prepare and submit monthly forecasting reports to management. | - Fiscal responsibility with regards to expense management | - Work with internal team members to make sure communications are effective and efficient between ISC2 and our channel partners. | - Possess in-depth knowledge of ISC2 certification and training programs and other supporting products and services. | - Manage sales activities and maintain sales records and reports. | - Perform miscellaneous duties, as assigned.
The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. | | This position is not available to residents of California.
Responsibilities
Customer Retention & Success | - Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. | - Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations. | - Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. | Delivery Fulfillment | - Facilitate service delivery by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. | - Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. | - Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. | Account Operations | - Oversee the day-to-day management of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. | - Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. | - Develop and deliver account-level reporting on performance, usage, and ROI. | Growth & Lead Generation | - Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. | - Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. | - Share customer insights and success stories to support marketing and sales initiatives. | Perform miscellaneous duties as assigned
The role of Learning and Development Specialist will sit within our Human Resources Team, reporting to the HR Business Partner and working closely with other members of the HR team. You will be solely responsible for developing and driving learning & development programs across ISC2, to ensure employees have the skills, knowledge and behaviours to perform effectively in their current and future roles. | | As Learning and Development Specialist, you will be responsible for the full lifecycle of training and development activities across ISC2: developing, coordinating, planning, and implementing high-quality learning and development support to enhance the skills and knowledge of our employees. | | You will be passionate about providing high quality stakeholder support and be comfortable working independently, as well as with others, to ensure quality learning and development programmes are created and delivered effectively. | | **Candidates should be located in Eastern Time Zone (EST) with flexibility to accommodate to international training times if/when necessary. This position is not available to residents of California.**
Responsibilities
- Develop, organise and deliver quality training to employees from start to finish, including all scheduling, preparing materials and communication | - Be comfortable with running multiple programs concurrently, being agile to support with requests and changing priorities | - Deliver all training and learning activities to remote, globally dispersed employees, mainly utilising Webex video meeting collaboration but also in-person training (on occasions) | - Create an L&D calendar of programs, ensuring programs are communicated and delivered on time to deadlines | - Maintain accurate records of training activities. Record keeping will include updating employee attendance, monitoring completion of training, surveys and analysing evaluation results, to ensure accurate provision of learning and development for current and future L&D needs | - Identify training and development needs to influence future L&D activities across the organization | - Manage communications relating to L&D including the L&D Inbox, emails, meetings and communication of training opportunities to employees | - Prioritise and organise time to deliver multiple tasks with a high level of attention to detail | - Proactively understand stakeholder needs, seeking to find the best possible solution | - Work closely and collaboratively within a diverse team, to deliver quality services to our stakeholders | - Assist as needed with the development of a long-term L&D strategy alongside the HR Business Partner and Senior Director, Human Resources, providing ideas for long term programs and training to support teams across ISC2
The Sr. Salesforce Developer collaborates with a talented software engineering team, building custom solutions and providing technical solutions to support customer needs. This role will help enhance our Salesforce implementations with requirements from business stakeholders and input from management and senior engineers. | | **This position is not available to residents of California**.
Responsibilities
- Participate in a fully remote software engineering team operating under Scrum and Agile principles. | - Design and develop custom Salesforce solutions with a strong emphasis on supporting and optimizing lead-to-cash business processes, including lead management, opportunity lifecycle, quoting, and revenue workflows. | - Write high-quality, scalable source code primarily in Apex, JavaScript, Visualforce, Aura, and Lightning Web Components, adhering to Salesforce development best practices, coding standards, and design patterns. | - Customize and extend the Salesforce platform to deliver scalable, business-aligned technical solutions. | - Experience designing and implementing scalable integrations using MuleSoft, including API-led architecture, system/process/experience layers, and seamless integration between Salesforce and external enterprise systems. | - Utilize source control tools such as Git and Bitbucket to manage code and deployments. | - Monitor Salesforce platform performance and proactively manage system usage limits (governor limits), ensuring optimal performance, scalability, and reliability of custom solutions. | - Participate in peer code reviews to ensure adherence to coding standards, best practices, and overall solution quality. | - Monitor and resolve automated build and deployment failures related to programmatic defects. | - Collaborate with cross-functional teams to map business processes, particularly lead-to-cash workflows, into effective Salesforce solutions. | - Troubleshoot, log, and resolve Salesforce application issues in coordination with Salesforce Premier Support and third-party system integrators. | - Regularly evaluate and refine implemented solutions to ensure continued alignment with business goals and value delivery. | - Develop and maintain implementation of documentation and end-user guides for custom Salesforce functionality. | - Stay current with Salesforce technologies, best practices, and certifications. | - Perform miscellaneous duties as assigned.
The Senior Manager, Events is responsible for strategic oversight, portfolio performance and team leadership for the Americas event portfolio, including in-person, virtual and hybrid events, workshops, and webinars. You will set priorities, success metrics and operating frameworks to ensure events deliver strong member engagement, brand impact and revenue performance. You will also serve as the global program owner for ISC2s virtual events and webinar portfolio, driving continuous improvement in program design technology, scalability and attendee experience. | | In addition, you will lead and coach a high-performing team of event planners, providing direction and coaching, and ensuring the team's delivery of financially successful events that support organizational goals for engagement, education, and growth. | | **This position is not available to residents of California**.
Responsibilities
Team Leadership & Collaboration | - Provide strategic leadership, oversight, and governance for the Americas Event team, ensuring consistent delivery across in-person, hybrid, virtual, and webinar programs | - Lead annual planning, set team goals, success metrics and timelines for the Americas event portfolio, ensuring alignment with organizational priorities | - Oversee regional event budgets, forecasts, pricing models and cost-of-delivery analysis to support informed decision-making | - Review event performance, financial outcomes and attendee insights to guide portfolio optimization and future planning | - Partner with cross-functional teams to ensure audience acquisition, optimized member programming, and content alignment | - Establish team priorities, operating procedures and resource allocation to support balanced workloads, operational excellence and scalable delivery | - Foster an inclusive, collaborative and ISC2 values-aligned team culture | Budgeting and Reporting | - Oversee and deliver regional event performance reporting, including expenses, revenue contribution, attendee and sponsor feedback, and ROI analysis | - Translate performance data into clear recommendations and decisions for leadership regarding investment, prioritization and future improvements | - Conduct competitive analysis and audience insights to benchmark performance and identify growth opportunities | - Manage event budgets, ensuring accuracy, responsible spending, and allocation across events | - Develop and maintain scalable processes, SOPs and operational frameworks for the Americas event team | - Identify operational, technical and financial risks and develop mitigation strategies | Program Ownership: Virtual Events & Webinars | - Define the vision, success metrics and roadmap for ISC2’s virtual events and webinar portfolio, ensuring scalability, consistency and long-term value | - Serves as the strategic owner of ISC2’s global virtual event and webinar program, setting direction for programming, technology, attendee engagement and partner integration | - Provide oversight and governance to ensure consistent, high-quality delivery by production teams | - Collaborate with marketing, communications, business development, member engagement and content teams to optimize virtual audience acquisition and engagement | - Oversee the global webinar calendar, intake process and production team to ensure consistency and quality | Operational & Technical Oversight | - Provide oversight of ISC2’s event technology ecosystem, including vendor relationships, contracting, integrations and data flows | - Evaluate technology performance, identify gaps and drive adoption of tools or enhancements that improve event efficiency, reporting and attendee experience | - Provide thought leadership and contribute to committees or initiatives as assigned | - Stay current on trends in event management, delivery, event technology and industry best practices | - Partner with cross-functional stakeholders to improve processes, workflows and documentation of best practices | - Develop and maintain a working understanding of ISC2 certifications, membership value, products, and services to support effective member engagement and consistent event experience across in-person and virtual programs | - Perform other duties as assigned