The Associate Psychometrician is responsible for the accuracy and validity of exams by analyzing data that is instrumental to measuring the performance of items and candidates on ISC2 qualification examinations. The role supports these efforts by contributing to exam form/pool construction; standard setting benchmarks; job task analysis; supporting exam security investigations; enforcing program policies and procedures and complying with accreditation requirements for ISC2 certification programs. | | **This position is not available to residents of California**.
Responsibilities
- Support on-going psychometric compliance with ANAB ISO/IEC 17024. | - Assist in performing analyses and creating tables and/or performing quality checks for use in publications including white papers and technical manuals. | - Support maintenance of departmental Exam Development, Exam Administration and Exam Security policies and procedures that are psychometrically related. | - Support the maintenance and compliance with ISC2 program psychometric-related policies and procedures. | - Monitor and analyze daily exam administration statistical holds by conducting data forensics analysis. | - Assist in preparing and/or performing in-depth quality checks on data sets and analysis code for psychometric and/or research analyses. | - Assist in performing analyses, replications, and/or quality reviews of psychometric analyses in item calibration, equating and scaling, item and test analyses, DIF, test construction activities, and analyses for technical reports. | - Assist in evaluating item pools for suitability for various assessment designs and advises internal staff on asset development needs. | - Perform miscellaneous duties as assigned.
The Channel Account Executive is responsible for the development, execution and ongoing management of programs and activities with ISC2 Official Training Providers and prospective partners that generate demand of ISC2 training, education and certification products. Your ability to build positive working relationships with channel partners to maximize sales within your partner base and prospect to obtain new partners is essential to your success in this role.This person will report to the Sr Sales Manager, Academic, Govt. and Channel. You will work closely with our other departments including education, marketing, and finance. | | **This position is not available to residents of California**.
Responsibilities
- Recruit new partners for sales growth and manage existing partners. | - Coordinate with partners to identify key sales opportunities to generate revenue. | - Enable channel partners through training on the business value and ROI of ISC2 products. | - Work closely with the ISC2 marketing teams to develop, implement, and manage marketing and call campaign programs to increase business development through channel partners. | - Maintain a high level of customer satisfaction with current partners and manage tasks to successful completion. | - Prepare and give presentations to key, influential decision makers within current and potential channel and academic partners. | - Recruit and enable focused channel partners especially in verticals and markets we are not currently servicing today. | - Prepare and deliver reports to management on quarterly basis. | - Manage daily sales activities with partners to achieve revenue growth. | - Develop partner specific sales and marketing plans to increase marketing and selling efforts. | - Prepare and submit monthly forecasting reports to management. | - Fiscal responsibility with regards to expense management | - Work with internal team members to make sure communications are effective and efficient between ISC2 and our channel partners. | - Possess in-depth knowledge of ISC2 certification and training programs and other supporting products and services. | - Manage sales activities and maintain sales records and reports. | - Perform miscellaneous duties, as assigned.
The Solutions Engineer supports the design, configuration, and delivery of product and platform solutions across the enterprise. This role collaborates with product owners, business analysts, engineering teams, and external partners to ensure platforms are scalable, well-documented, and aligned with business requirements. It supports technical execution by contributing to architecture design, platform configuration, and solution documentation. The ideal candidate is early in their technical career, eager to learn, and capable of contributing to solution design, system integrations, and continuous platform improvement. | | **This position is not available to residents of California**.
Responsibilities
Solution Design & Implementation | - Contribute to the design of scalable, maintainable system architectures under senior guidance. | - Design configurations, integrations, and workflows across enterprise platforms (CRM, CMS, eCommerce, marketing automation, analytics tools). | - Participate in vendor evaluations, RFPs, and RFIs by comparing platform capabilities and summarizing findings. | - Conduct impact assessments for new requests or changes across systems and data flows. | - Contribute to prototypes and proof-of-concepts to evaluate solution options. | Documentation & Governance | - Prepare and maintain system documentation, including architecture diagrams, integration maps, and configuration logs. | - Support compliance and governance reviews by documenting security, privacy, and data handling practices. | - Contribute to platform governance by helping maintain configuration standards, naming conventions, and best practices. | Business & Technical Analysis | - Work closely with engineering, data, and product teams to ensure solution components align with overall architectural direction and enterprise goals. | - Support the intake process by helping evaluate the complexity, effort, and dependencies of new requests. | - Partner with product owners and business analysts to ensure solution feasibility. | - Participate in sprint planning, backlog grooming, and release cycles. | Learning & Growth | - Develop knowledge of enterprise architecture frameworks and design patterns. | - Stay current with emerging technologies and recommend opportunities for adoption. | - Seek mentorship from senior architects to grow into more advanced solution design responsibilities. | Other | - Perform miscellaneous duties, as needed.
As we work to mature our marketing operations team, moving from transactional support to business partner, we are looking for someone to oversee this function. You will be a motivated, organized professional who will drive the acceleration in automation capabilities that increase team productivity and ensures quality across email campaign development, measurement, and reporting. | | With a strong emphasis on data-driven strategy and cross functional alignment, you will be managing the martech stack, creating and maintaining dashboards, ensuring data quality and compliance (GDPR, CCPA), providing actionable insights to leadership, and optimizing processes. | | You will have excellent knowledge, experience and a passion for marketing operations, including strong proficiency with Sales Cloud and Marketing Cloud. | | You will be a leader who has demonstrated depth in complex marketing operations and automations systems, and have strong knowledge of journey mapping and Salesforce Sales Cloud capabilities to enable on-going integration and alignment of Salesforce Marketing Cloud capabilities. You will also have experience with lead grading, scoring, and nurture/drip campaigns. Strong people skills are a must, to enable for effective assessment of user knowledge and deployment of user training to enhance system use and proficiency. | | **This position is not available to residents of California**.
Responsibilities
- Lead the ongoing integration and system optimization of Salesforce Marketing Cloud, with Salesforce Sales Cloud systems expertise to enable for true integration and transparency between systems. | - Mentor and guide the marketing operations team | - Ownership of marketing reporting – collaborating with stakeholders across the business to collate data sources, manage dashboards and provide marketing teams with actionable insights and recommendations to improve marketing performance. | - Keep up to date on latest system upgrades/updates and convey changes of importance to the stakeholder user base | - Lead the assessment and on-going training to improve overall system use and proficiency | - Maintain a holistic view on all communications that are sent from multiple groups and systems, including Marketing Cloud, Salesforce, Commerce Tools, and Pearson VUE | - Ownership of the ISC2 email calendar, connecting with stakeholders to ensure best practice on recency, frequency and email targeting to manage the customer experience. | - Collaborate with marketers, sales and comms team on ways of accelerating automation capabilities, increase team productivity and ensure quality across campaign development, measurement, and reporting | - Oversee the development of comprehensive marketing automation journeys to mitigate competing messaging with targeted audiences | - Oversee the marketing customization process, including the development of dynamic list and content | - Deploy best practices in implementing lead grading, scoring, nurture and drip campaigns | - Drive the improvement in tracking and reporting funnel conversion from Lead-MQL-SQL to Close Won/Loss | - | Explore social and advertising studio as well as other system capabilities to help improve implementation of cross-channel campaign strategies – | Support Salesforce client database maintenance and client profiling to enable for effective cross/upselling efforts
The Scrum Master will drive Agile delivery excellence across development teams by owning Jira governance, facilitating Agile ceremonies, and ensuring disciplined prioritization, refinement, and execution of both project and BAU work. This role is hands-on with Jira and responsible for enforcing Agile standards, managing ticket flow, tracking sprint performance, and reporting meaningful KPIs to business and technical stakeholders. The ideal candidate is highly organized, collaborative, and committed to enabling teams to deliver predictable, efficient, and high-quality outcomes while continuously improving processes and team effectiveness. | **This position is not available to residents of California**.
Responsibilities
Agile Ceremonies & Coaching | - Lead and facilitate all Agile ceremonies, including Sprint Planning, Daily Standups, Reviews, and Retrospectives. | - Ensure proper story refinement and readiness, partnering with Product Owners to maintain healthy and prioritized backlogs. | - Reinforce Agile best practices and provide foundational coaching to team members to improve maturity and consistency. | - Promote a culture of accountability, transparency, and continuous improvement. | Jira Management & Ticket Governance | - Serve as the primary administrator and governance owner of Jira workflows, fields, ticket structures, dashboards, and reporting. | - Ensure consistent ticket quality by validating acceptance criteria, story points, dependencies, tags, impacted teams, and refinement status. | - Oversee triage and routing of BAU tickets, ensuring proper classification, priority assignment, and alignment with governance rules. | - Partner with developers, BAs, and Product Owners to ensure tickets are assigned appropriately and moved correctly through the workflow. | - Identify and resolve workflow gaps, bottlenecks, or misalignments to maintain a clean, compliant, and actionable backlog. | KPI Tracking & Reporting | - Track, measure, and report Agile KPIs to business and technical leadership on a recurring basis. | - Maintain visibility into team performance, identifying trends, risks, and opportunities for improvement. | - Produce regular reports highlighting sprint performance, defect percentage, backlog health, team velocity, delivery predictability, and cycle time. | - Provide sprint summaries and insights to ensure teams stay aligned with goals, deadlines, and capacity expectations. | - Support resource allocation discussions by providing data-driven insights into capacity and workload. | Cross‑Functional Collaboration | - Partner closely with Product Owners, Business Analysts, PMs, and technical teams to ensure alignment on priorities and dependencies. | - Collaborate with business stakeholders to understand impacted areas and ensure tickets are tagged and routed appropriately. | - Communicate impediments, risks, and delivery expectations to leadership and cross functional teams. | - Assist in release readiness coordination with development and QA teams. | Learning & Continuous Improvement | - Develop a strong understanding of the business domain, applications, and teams to improve ticket tagging, prioritization, and triage accuracy. | - Identify opportunities for process improvements and contribute to evolving Agile practices, governance, and team standards. | - Continuously learn and adapt methods to support team productivity and organizational agility. | Other | - Perform other miscellaneous duties, as needed.
Enterprise Account Executives are responsible for leading and growing new business revenues for the ISC2 portfolio. This is a hunting, customer-facing role with a consultative approach to identifying, scoping, progressing and closing new opportunities. You will partner with the Client Success and Solution teams, and be fully supported by the Product team. | | You will have a strong collaborative mindset and approach to balance customer advocacy (external stakeholders) with cross-functional team collaboration (internal stakeholders). | | **This position is not available to residents of California.**
Responsibilities
- Deliver plans and strategies that will achieve agreed-upon sales quotas | - Accurately forecast monthly, quarterly, and annual targets for an assigned region/territory/portfolio | - Effectively manage a portfolio of accounts by establishing clear account and portfolio plans and forecasts, prioritizing activity and generating short-term results opportunities in new client systems, while simultaneously being able to identify “expand” opportunities for multi-year or long-term engagements/contracts | - Cultivate key customer relationships, manage stakeholders to advance and close new business | - Mine existing relationships, product footprint and new product plans to further grow ISC2’s key relationships and expand share of wallet | - Differentiate between customers’ “wants” and “needs” and coach others to do so, to separate strategic and tactical requirements, and influence the outcome of a sales process accordingly | - Establish and build rapport with ISC2’s primary buyer: the CHRO, CISO, as well as his/her universe of stakeholders. | - Link business needs/outcomes to technology solutions and outcomes with an eye toward ROI and the creation of case studies and stellare references | - A deep understanding of ISC2’s unique value proposition, and how to align it directly to client needs/requirements | - Establish strategies to grow partner revenue, including engaging, enabling multiple teams within large distributors | - Manage/direct partners with quarterly objectives, pipeline generation, and revenue targets | - Deliver ISC2 product/solution demonstration online, and facilitate a collaborative and interactive conversation with potential clients | - Understand ISC2’s solution and competitive products to be able demonstrate our value proposition effectively to client | - Engage meaningfully with C-level and Executive decision makers at the enterprise levels | - Play an integral role in ensuring product engagement by supporting and coaching the Client Success team to meet and exceed client needs and expectations | - Communicate the “voice of clients and prospects”, as well as competitor intelligence with internal lSC2 stakeholders to inform ISC2’s product development and innovation roadmap | | - Perform miscellaneous duties as assigned.
The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. | | This position is not available to residents of California.
Responsibilities
Customer Retention & Success | - Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. | - Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations. | - Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. | Delivery Fulfillment | - Facilitate service delivery by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. | - Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. | - Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. | Account Operations | - Oversee the day-to-day management of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. | - Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. | - Develop and deliver account-level reporting on performance, usage, and ROI. | Growth & Lead Generation | - Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. | - Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. | - Share customer insights and success stories to support marketing and sales initiatives. | Perform miscellaneous duties as assigned