The Psychometrician is responsible for the accuracy and validity of exams by analyzing data that is instrumental to measuring the performance of items and candidates on ISC2 qualification examinations. The Psychometrician supports these efforts by contributing to exam form/pool construction; standard setting benchmarks; job task analyses; the planning of item development workshops; supporting exam security investigations; enforcing program policies and procedures and complying with accreditation requirements for ISC2 certification programs.
Responsibilities
- Develops, updates, and/or reviews policies and standard operating procedures for all psychometric phases of the item and test development cycle and candidate performance data forensics. | - Independently conducts analyses, replications, and/or quality reviews of psychometric analyses in item calibration, equating & scaling, item and test analyses, differential item functioning (DIF), test construction activities, analyses for technical reports, and data forensics. | - Evaluates item banks for suitability for various assessment designs and advises internal staff on item development needs. | - Develops research designs appropriate for various projects. | - Generates datasets, prepares analysis code, and conducts empirical analyses in support of psychometrics and/or research projects. | - Supports documenting informational needs for accrediting agencies and audits. | - Supports on-going psychometric compliance with ISO 17024. | - Serves as workshop cohost and facilitator for job task analyses (JTAs) and standard settings. | - Works collaboratively with internal and external partners and follows established protocols to fulfill tasks accurately and on time. | - Miscellaneous duties as assigned.
The Enterprise Account Executive, Federal Contracts, will maintain and expand enterprise accounts throughout the offering of our cybersecurity certification products which includes a portfolio of online and classroom-based training courses and their related exams. Incumbent will sell public and private classes from 1-100s of students with the goal of establishing repeat accounts in the US Federal Market. The role requires working closely with the ISC2 Corporate Officers to ensure sales contracts are vetted and approved and enlists the support of regional and corporate team members across internal departments, as well as other sales and management resources as needed. | |
Responsibilities
* Responsible for identifying, developing and closing new business and expanding market share with a focus on large enterprise organizations in the US Federal Market. | * Develop and execute account strategy and detailed plans for major accounts to meet your territory quota. | * Target and establish access and relationships with key decision makers in the US Federal Market. | * Maintain a high-level of customer satisfaction with current customers and manage tasks to help ensure contract renewal. | * Develop winning proposals. | * Prepare and give presentations to key, influential decision makers in your territory. | * Develop and maintain strategic relationships that support the ISC2 mission and benefits the business, reputation and membership of ISC2. | * Maintain in Salesforce a pipeline of sales opportunities and move them through the sales funnel at sufficient size in number and value to meet your quarterly and annual quotas. | * Prepare and deliver weekly, monthly and quarterly progress reports. | * Demonstrate a commitment to raising customer awareness and understanding of our entire portfolio of ISC2 training and certification products and services. | * Assist with the planning and execution of trade shows and provide onsite support as needed. | * Works with internal team members to make sure communications are effective and efficient between ISC2 and our customers | * Obtain and maintain in-depth knowledge of ISC2 certification and training programs.
The objective of the Customer Experience and Office Administrator is to project a professional image and provide excellent customer service and experience in all communications and interactions. This is a key role within the organization as you are the face and voice of our customers and our Human Brand. You will not only be front line support for our customers, but will also provide day to day administrative support for our office. | | The Customer Experience and Office Administrator must be passionate about customer service and experience, and provide world-class service to achieve both individual and company objectives.
Responsibilities
Customer Experience (50%) | | • Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role. | • Actively promote products and services to our customers. Explaining products and making recommendations based on customer driven information | • Actively seeks opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty | • Maintain a focus on customer experience as opposed to handling time. | • Manages day to day contacts: | o Delivers accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact. | o Resolve customer concerns through the case management system; create cases for each contact handled. | o Assists customers and candidates with items such as: password resets; contact or profile change requests; “how-to” issues concerning website use; certification process and renewal related issues/inquires; extensions; etc. | o Processes payments for annual maintenance fees and diagnoses payment errors. o Registers customers for seminars. | • Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc. | • Recognize, document, and inform the regional manager regarding trends in customer correspondence. | • Escalate complex inquires / requests to subject matter experts. | • Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries. | • Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. | | Office Administrative Support (50%) | | • Retrieve mail daily, sort, scan and email to appropriate recipient. | • Prepare package(s) for shipping, when needed. | • Inventory items for in office meetings (paper products, café coffee, soft drink and snack supplies), restock conference room and café refrigerators. | • For on-site meetings, arrange tables in conference room the day prior, arrive onsite to meet caterer, set-up and clean-up catering after meals, make coffee, set out snacks and other miscellaneous duties. | • Report any issues/repairs that may be required in office, for example, appliance breakdowns. | • Assist with making copies where needed. | • Other duties as directed.
The Corporate Event Specialist is responsible for planning, coordinating and execution of all aspects of governance meetings, including quarterly board of director meetings, as well as select revenue-generating events. This position works directly with multiple internal teams and reports to the Senior Events Manager, Operations, on the Events team. This individual will be a highly motivated, extremely organized, self-directed team player. This is a hybrid position, with an opportunity to work from him as well as onsite, at our the corporate office in Alexandria, VA.
Responsibilities
Board Governance: | • Collaborate with the board governance team to obtain pertinent information for governance meetings to include within the briefing document for submission of RFPs | • Review RFPs and provide a summary of recommendations to include size of meeting rooms, board room chairs, AV equipment, WiFi, international plug adapters, sleeping room requirements, catering, amenities, etc. | • Summary of recommendations prepared and provided to CEO for final review and approval | • Execution of entire event planning from inception to post event follow up to include but is not limited to contract negotiation, catering selections, IT/AV, dinner reservations, and confirming pre-arranged transportation. | • Set-up and maintain endless updates to shared working documents within SharePoint. Track quarterly governance & committee meetings including Excel spreadsheets, flight manifest, travel summaries, polling forms, and word documents in support of the meetings | • Align events timeline with all board governance and committee timelines to ensure schedules do not conflict | • Manage the meeting budget, including facilitating and reconciling expenses associated with board meetings | • Proficient using a variety of delivery formats including, but not limited to (i.e., SharePoint, C-vent, Excel, PPT, Microsoft Forms, and Survey Monkey) for planning and execution of event | • Establish rapport and build connections to leverage negotiations for event costs including meeting space, sleeping rooms, AV, catering, décor, amenities, etc. | • Continuous review of meeting deliverables to enhance processes and procedures in an effort to improve operational efficiencies | • Collaboration with the legal team on the budget for annual governance meetings and travel | • Collaboration with the contract review team once RFPs have been reviewed and are ready for submission | • Complete other event tasks as assigned | | Revenue-generating Events: | • Provide end-to-end event management and logistical support for a diverse scope of in person events and workshops | • Manage the successful planning and execution of Professional Training & Schools revenue driving product line including collaboration with key stakeholders in the development of annual training schedule and speaker management. | • Manage the creation and distribution of event materials as needed for pre, on-site/virtual and post event participant engagement. | • Manage Professional Training & Schools budgets in accordance with department revenue and margin targets | • Responsible for provide timely and accurate financial performance updates to department leadership including recommendations tied to expense management and mitigation. Travel: | • Back-up for booking travel reservations via Concur as directed for C-suite | • Back-up Liaison with Direct Travel for specific travel related needs
This is an exciting opportunity to share your passion and commitment to supporting the global cybersecurity community. As a Manager of Cybersecurity Implementation Guidance for ISC2, you will play a crucial role in leading the development and implementation of how-to guidance for members and cybersecurity professionals helping them apply and implement authoritative guidance that impacts cybersecurity teams around the world. As an independent contributor your primary role will be to lead a cross functional team of ISC2 colleagues and cyber experts to create and deliver high-quality, relevant, and timely implementation guidance to cybersecurity professionals via various formats and channels. This role requires a strong combination of technical cybersecurity expertise, volunteer and SME management, project management, cross-functional leadership and communication skills.
Responsibilities
• Develop and implement an organizational-wide process for ISC2’s implementation guidance product line includes defining and managing delivery experience and business model to maximize ROI. • Use data analytics to make data-driven decisions that achieve product line objective and contribute to multi-year business plans. • Provide regular updates to senior management and key stakeholders on progress, challenges and solutions. • Prioritize the issuance of technical guidance by performing landscape scans of authoritative issuances and gathering market insight from members and professionals across key markets on greatest needs and where cybersecurity professionals would most benefit from assistance in implementation and/or compliance. • Define and manage development and delivery plans with launch dates to the profession. • Implement and enforce quality assurance processes to ensure implementation guidance meets appropriate ISC2 standards and the needs of the global cybersecurity community. • Establish success metrics for each implementation guidance release, measure success against the metrics, incorporate feedback and report on progress. • Establish, oversee and monitor an effective go to market strategy to ensure proper promotion and awareness as well as consistency in messaging of technical guidance providing training to sales, customer experience, advocacy and other team members to drive successful achievement of objectives. • Assess and communicate alignment opportunities within other ISC2 functions such as advocacy to ensure guidance issuances not only support current and future member needs but align to and advance ISC2’s position within key stakeholder relationships. • Lead the development of all implementation guidance through effective recruitment and management of subject matter experts that represent the global cybersecurity profession and internal product designers, copy editors and developers. • Create and lead a volunteer task force/committee of ISC2 members that represent the global cybersecurity profession to provide technical review of all implementation guidance. • Ensure all content reflects the global perspective, complies ISC2 DEI requirements and aligns with organization’s content strategy. • Build and maintain strong relationships with internal and external cybersecurity experts to support content development and delivery initiatives for implementation guidance and other professional development initiatives. • Represent ISC2 at industry events and other meetings to build awareness of implementation guidance, gain industry insights and support organizational efforts. • Collaborate with cybersecurity experts throughout the organization to support the development of content that addresses the needs of global cybersecurity community. • Serve as cybersecurity subject matter expert within cross-functional teams as needed to support professional development and other organizational initiatives. • Other duties as required.
The ISC2 Event team offers year-round learning for cybersecurity professionals and is seeking an intelligent and experienced Registration and Data Specialist to lead the registration development process. The main purpose of this role is the management, planning and execution of ISC2 internal and external event registration processes and reporting. This individual will be responsible for keeping the attendee experience in mind, while implementing best practices in registration management and capturing data that will provide insights for marketing and future events. This individual will also own all weekly and post-event registration reporting data, to include data outputs, communications of wins and risks, and summarizing the ‘story’ that the data tells. The Events line of business within ISC2 is a dynamic business where innovation is a key objective. As such, we work in a frequently changing global environment and this role will need to remain flexible, adjust plans, and be highly attuned to the conference development process. For the right candidate, this is a very exciting environment to work in and it will present numerous opportunities as we continue to grow our business.
Responsibilities
• Coordinate all aspects of registration planning, including pre-planning, design, and wrap-up. | • Build and maintain all event registration sites, currently powered via CVENT. | • Handle all incoming registration-related questions from members, attendees and internal teams – specifically serving as the event team liaison with the customer experience team. | • Create and set-up attendee invoices and badges. | • Ensure all registration equipment and supplies are ordered and shipped for in-person events, and that onsite registration teams are trained on applicable systems and processes. | • Work with internal teams to ensure appropriate signage and branding of on-site registration area. | • Partner with registration provider, CVENT, to ensure timely knowledge of system enhancements, resolve development queries, and customize reporting as needed. | • Provide post-event registration data-analysis and participate in debrief and reflection meeting, to ensure continuous improvement and future enhancements across the events. | • Facilitate and coordinate the departments involved in delivering the event to ensure all data collection points are clearly scoped, incorporated, and required testing is conducted. | • Produce risk assessments based on upon weekly attendance numbers to forecast/goal. | • Continuously provide improvements to registration processes, systems, reporting and data management | Reporting | • Weekly reporting of all event attendance numbers and registration revenue | • Track and analyze data for trends – reporting on wins, risks, and other key areas for marketing and leadership | • Ensure clean and accurate registration data across all events and reports. | • Partner with finance to ensure accurate financial reporting and to address new report development (as applicable) and any audit needs. | • Pull and communicate all event-related reports such as marketing leads and duplication reports, internal event reporting (i.e. ADA and dietary needs, attendance summaries, etc.), and others | • Responsible for delivering the registration data required for financial forecasting. | • Responsible for all sponsor-driven reporting, including pre/post event opt-in leads, lead reports, etc. | • Manage all attendee CPE reporting for both live and on demand attendance. | • Maintains historical data and records. | | Communications | - Manage all attendee communications, which include but are not limited to confirmation emails, know-before-you-go emails, access instructions, and event follow-ups. | - Ensure an optimal level of information flow/communication between internal departments, in order to map attendee journeys from registration to onsite and the communication in between | General Project Assistance: | • Under the direction of the leadership team, this person will be required to provide additional assistance on other project components as required within the team. | • Take direction from, and work in collaboration with, marketing and creative teams to support changes required for ISC2 CVENT-driven websites to include agenda pages, sponsorship & exhibit pages and other ad hoc pages as necessary. | • Attend onsite events, as applicable, to provide registration support.
This role is solution driven and focuses the on providing insight from every business unit’s perspective. This role is critical in helping turn insight into action that enables the business to improve the customer experience, retain customers and drive revenue. Day-to-day work for this role involves gathering information, assembling spreadsheets, writing reports and developing opinions based on financial analysis.
Responsibilities
• Analyze historical financial results, conduct variance analysis, and identify trends to provide valuable insights. | • Evaluate and report on the company's financial performance, comparing actual results with budget and forecasts. | • Develop comprehensive reports and opinions based on thorough financial analysis. | • Ensure consistency across business units and reporting systems, contributing to accurate and reliable financial information. | • Lead initiatives to continuously improve, automate, and scale forecasting and reporting tools, processes, and methodologies. | • Develop and automate financial and operating reports to streamline data analysis. | • Partner with department managers to monitor rolling forecasts, addressing any revenue shortfalls or cost overruns as the year progresses. | • Collaborate on strategic initiatives to optimize financial outcomes. | • Analyze the impact of proposed solutions across the business. | • Develop use cases to effectively communicate business requirements to the Enterprise Apps Team. | • Actively identify opportunities for process improvement and efficiency within the finance function. | • Drive initiatives to enhance the overall effectiveness of financial processes. | • Undertake miscellaneous duties as assigned, demonstrating flexibility and adaptability.