The Sr. Instructional Designer (Sr. ID) will work with the ISC2 Education team, subject matter experts, external vendors, and member volunteers to develop. purposeful and quality learning experiences and materials. The Sr. ID is primarily responsible for the design of instructional content for all deliverables; working with content team members to influence the creation of information to be taught and organized into logical, instructional patterns that are appropriate for the culture and level of expertise of the learners. Responsible for delivering learning solutions at the highest level of complexity which includes high profile strategic initiatives and online and in-person education for cybersecurity professionals. | | **This position is not available to residents of California**.
Responsibilities
- Drives innovative learning design approaches utilizing effective instructional design strategies and adult | learning principles to facilitate the design, development and production of experiences that best serve the | learning needs and preferences of the defined audience(s). | - Influences the creation of course statements and analysis documents that communicate the scope of | work for learning projects. | - Manages subject matter experts and third-party providers to support the development of a variety of | interactive and innovative learning solutions that are high quality, personalized, streamlined, and targeted, | on time and on budget, that align with the overarching enterprise learning and assessment strategy. | - Collaborates with the multimedia and other development teams to develop and deliver highly engaging | and interactive learning assets that reflect best practices in learner and user experience and adult | learning theory. | - Leads and collaborates with team members, SME’s, instructors, and other relevant stakeholders to | evaluate learning and ensure updates or revisions are implemented in accordance with instructional | design best practices and current learning preferences. | - Aides team professional development on technology-specific and instructional design best practices and | modern learning preferences. | - Researches and identifies internal and external resources for instructional material development and | learner materials. | - Reviews and revises course content designs accordingly to promote and ensure quality experiences. | - Remains knowledgeable and proficient in best practices, strategies, tools, and current preferences in | curriculum and learning design and development. | - Performs miscellaneous duties as assigned.
ISC2 is building a modern lakehouse and using it to run machine learning across the membership business. This role covers the whole path, from the pipelines that produce the data through to results a stakeholder actually uses. The Lakehouse Machine Learning (ML) Engineer writes production Python and Spark against a governed lakehouse, spends real time exploring data before deciding what’s worth modeling, and deploys and monitors models once they’re live. As the platform matures there is room to take on applied LLM work. The lakehouse runs on Azure Databricks; deep experience on a comparable stack transfers. | | **This position is not available to residents of California**.
Responsibilities
- Build and maintain Python/Spark pipelines through bronze, silver, and gold layers, plus the semantic datasets and ML models that consume them. | - Dig into the data before modeling it. Work out what it can support, build and test the features that come out of that exploration, then coordinate with stakeholders about which questions are worth answering and which aren’t. | - Work across a range of model types: survival and time-to-event, forecasting, classification and propensity, sequence models, recommenders, causal evaluation. | - Put models into production and keep them there - Experiment tracking, model registry, scheduled inference, and monitoring for drift and decay once they’re live. | - Get results to the people who need them. That means landing output in governed semantic tables feeding dashboards and CDP systems, and being able to walk a business team through what the numbers mean. | - Take on applied LLM work as the platform matures, including structured extraction from free text, and retrieval over governed data. | - Build inside the platform’s security and governance requirements rather than around them. Access controls, data protection, auditability, and human review where model output drives a decision that affects a member. | - Turn what works into reusable patterns, including project templates, shared feature and evaluation code, and implementation standards, so the next model doesn’t start from a blank notebook. | - Prove things out before they get built for real - Small proofs of concept that establish whether the data supports the theory, whether the approach holds up, and whether the result can actually be operated once it’s live. | - Perform miscellaneous duties, as required.
The CRM Business Director will serve as the business-facing owner for ISC2’s Salesforce CRM ecosystem, bridging business strategy and technical execution to ensure the platform enables consistent, scalable and secure customer, member, partner and sales operations. | This role will define and maintain the Salesforce platform roadmap, align on CRM business needs across functions, prioritize enhancements, and partner with technical teams to deliver solutions that improve user experience, data quality, reporting, workflow efficiency and business outcomes. | The incumbent will be accountable for functional alignment across sales and related stakeholder groups, including functional profiles, role-based access needs, data visibility expectations, process standardization and adoption of CRM best practices. This role ensures Salesforce remains trusted, governed and aligned to ISC2’s strategic objectives. | | **This position is not available to residents of California**.
Responsibilities
- Own the business roadmap for Salesforce CRM, including prioritization of enhancements, backlog management, and coordination of UAT to enable release readiness and value realization. | - Partner with Sales, Marketing, Member Services, Finance, Data, PMO, IT, Security and other stakeholders to define CRM capabilities that support business strategy and operational excellence. | - Translate business objectives into clear requirements, user stories, process flows, acceptance criteria and success measures for Salesforce configuration, integration, reporting and user experience improvements. | - Serve as the primary business decision-maker for CRM scope, prioritization and tradeoffs, balancing stakeholder needs, technical feasibility, risk, compliance and expected business value. | - Own business decision rights for CRM changes, including intake, prioritization, approval of requirements, adoption expectations and post-release validation. | - Partner with Salesforce administrators, architects, developers, business analysts and implementation partners to ensure solutions are scalable, secure, maintainable and aligned to platform standards. | - Define and govern functional profiles, roles, permissions, data visibility requirements and business rules in partnership with IT, Information Security and data governance stakeholders. | - Support data integrity across sales and related teams by establishing ownership expectations, data standards, validation needs, quality monitoring and remediation priorities. | - Drive CRM adoption through stakeholder engagement, change readiness, training input, communications, user feedback loops and adoption metrics. | - Partner with the PMO and IT functions to orchestrate CRM intake and enhancement governance, ensuring requests are evaluated, prioritized and aligned to enterprise priorities rather than isolated team preferences. | - Collaborate on integrations between Salesforce and connected systems, including data flows, process impacts, business rules and downstream reporting needs. | - Support dashboards, reports and KPIs that provide reliable visibility into pipeline, account activity, relationship management, membership or customer engagement, adoption and operational performance. | - Participate in testing, UAT planning, release communications and post-release validation to confirm delivered functionality meets approved business requirements. | - Perform according to the following success measures: | - | - | - Timely delivery of high-value enhancements with well-defined requirements, testing and release readiness. | - Improved CRM adoption, usability and stakeholder satisfaction across sales and related business functions. | - Higher data quality and confidence in Salesforce reporting, dashboards and operational metrics. | - Clear, prioritized CRM roadmap aligned to enterprise goals and business value. | - Reduced process variation, clearer ownership and stronger governance across CRM workflows, access expectations and data standards. | | | | | - Perform miscellaneous duties, as assigned. | - | -