The Solutions Engineer supports the design, configuration, and delivery of product and platform solutions across the enterprise. This role collaborates with product owners, business analysts, engineering teams, and external partners to ensure platforms are scalable, well-documented, and aligned with business requirements. It supports technical execution by contributing to architecture design, platform configuration, and solution documentation. The ideal candidate is early in their technical career, eager to learn, and capable of contributing to solution design, system integrations, and continuous platform improvement.
Responsibilities
Solution Design & Implementation | - Contribute to the design of scalable, maintainable system architectures under senior guidance. | - Design configurations, integrations, and workflows across enterprise platforms (CRM, CMS, eCommerce, marketing automation, analytics tools). | - Participate in vendor evaluations, RFPs, and RFIs by comparing platform capabilities and summarizing findings. | - Conduct impact assessments for new requests or changes across systems and data flows. | - Contribute to prototypes and proof-of-concepts to evaluate solution options. | Documentation & Governance | - Prepare and maintain system documentation, including architecture diagrams, integration maps, and configuration logs. | - Support compliance and governance reviews by documenting security, privacy, and data handling practices. | - Contribute to platform governance by helping maintain configuration standards, naming conventions, and best practices. | Business & Technical Analysis | - Work closely with engineering, data, and product teams to ensure solution components align with overall architectural direction and enterprise goals. | - Support the intake process by helping evaluate the complexity, effort, and dependencies of new requests. | - Partner with product owners and business analysts to ensure solution feasibility. | - Participate in sprint planning, backlog grooming, and release cycles. | Learning & Growth | - Develop knowledge of enterprise architecture frameworks and design patterns. | - Stay current with emerging technologies and recommend opportunities for adoption. | - Seek mentorship from senior architects to grow into more advanced solution design responsibilities. | Other | - Perform miscellaneous duties, as needed.
The Senior Data Architect is the enterprise’s authoritative leader for data architecture, governance, and data activation. With a data strategy and governance framework now established, this role is accountable for turning strategy into execution—operationalizing governance, maturing data practices, and advancing the data lake into a governed, insight-driven, activation-ready platform. | | This leader oversees the Data team (DBA and Data Engineer) and will define the next phase of the organization’s data ecosystem—powering enterprise analytics, CDP activation, personalization, segmentation, AI/LLM enablement, marketing automation, reporting, and secure data use across the customer/member lifecycle. | | Success means shifting data from a passive asset to a scalable, trusted, revenue- and experience-driving capability. | | **This position is not available to residents of California.**
Responsibilities
Data Governance & Policy Ownership | - Own, operationalize, and enforce the enterprise-wide data governance framework, standards, and stewardship model. | - Define policies for classification, access, retention, lineage, and lifecycle management. | - Lead or co-lead governance forums to drive adoption and accountability. | - Ensure compliance with GDPR, CCPA/CPRA, and privacy/security standards. | Data Architecture Strategy & Execution | - Define and maintain the enterprise data architecture roadmap across warehouse, lake, CDP, Fabric, and analytical platforms. | - Advance the data lake into a governed, curated, high-quality platform optimized for analytics and activation. | - Architect conceptual, logical, and physical data models aligned to business needs. | - Guide storage and architecture decisions (relational, dimensional, NoSQL, event-driven, lakehouse, etc.). | Data Enablement for Analytics, CDP & Personalization | - Partner with CX, Marketing, Product, and Technology teams to enable: | - Segmentation & audience modeling | - Personalization & progression marketing | - Marketing automation & orchestration | - CDP activation & identity resolution | - Ensure data quality, availability, lineage, and readiness for reporting and advanced analytics. | Enterprise Collaboration & Governance Influence | - Serve as the primary architectural authority for data across CRM, LMS, ERP, ecommerce, CMS, CDP, BI, and marketing technologies. | - Collaborate closely with Security, Architecture, Applications, and Infrastructure teams to ensure secure and resilient data use. | - Represent data architecture in ARB/design authority processes. | Advanced Capabilities, LLMs & Self-Service Enablement | - Enable AI/ML and LLM use cases by ensuring governed, high-quality data pipelines and model-ready datasets. | - Partner with data science and product teams to support generative AI, recommendation engines, and predictive analytics. | - Lead the design and enablement of self-service analytics and data applications, empowering business users to securely access, explore, and activate data. | - Evaluate and introduce emerging data architecture patterns, automation, and governance tooling (e.g., Fabric, lakehouse, semantic models). | Perform other miscellaneous duties, as needed.
The Scrum Master will drive Agile delivery excellence across development teams by owning Jira governance, facilitating Agile ceremonies, and ensuring disciplined prioritization, refinement, and execution of both project and BAU work. This role is hands-on with Jira and responsible for enforcing Agile standards, managing ticket flow, tracking sprint performance, and reporting meaningful KPIs to business and technical stakeholders. The ideal candidate is highly organized, collaborative, and committed to enabling teams to deliver predictable, efficient, and high-quality outcomes while continuously improving processes and team effectiveness. | **This position is not available to residents of California**.
Responsibilities
Agile Ceremonies & Coaching | - Lead and facilitate all Agile ceremonies, including Sprint Planning, Daily Standups, Reviews, and Retrospectives. | - Ensure proper story refinement and readiness, partnering with Product Owners to maintain healthy and prioritized backlogs. | - Reinforce Agile best practices and provide foundational coaching to team members to improve maturity and consistency. | - Promote a culture of accountability, transparency, and continuous improvement. | Jira Management & Ticket Governance | - Serve as the primary administrator and governance owner of Jira workflows, fields, ticket structures, dashboards, and reporting. | - Ensure consistent ticket quality by validating acceptance criteria, story points, dependencies, tags, impacted teams, and refinement status. | - Oversee triage and routing of BAU tickets, ensuring proper classification, priority assignment, and alignment with governance rules. | - Partner with developers, BAs, and Product Owners to ensure tickets are assigned appropriately and moved correctly through the workflow. | - Identify and resolve workflow gaps, bottlenecks, or misalignments to maintain a clean, compliant, and actionable backlog. | KPI Tracking & Reporting | - Track, measure, and report Agile KPIs to business and technical leadership on a recurring basis. | - Maintain visibility into team performance, identifying trends, risks, and opportunities for improvement. | - Produce regular reports highlighting sprint performance, defect percentage, backlog health, team velocity, delivery predictability, and cycle time. | - Provide sprint summaries and insights to ensure teams stay aligned with goals, deadlines, and capacity expectations. | - Support resource allocation discussions by providing data-driven insights into capacity and workload. | Cross‑Functional Collaboration | - Partner closely with Product Owners, Business Analysts, PMs, and technical teams to ensure alignment on priorities and dependencies. | - Collaborate with business stakeholders to understand impacted areas and ensure tickets are tagged and routed appropriately. | - Communicate impediments, risks, and delivery expectations to leadership and cross functional teams. | - Assist in release readiness coordination with development and QA teams. | Learning & Continuous Improvement | - Develop a strong understanding of the business domain, applications, and teams to improve ticket tagging, prioritization, and triage accuracy. | - Identify opportunities for process improvements and contribute to evolving Agile practices, governance, and team standards. | - Continuously learn and adapt methods to support team productivity and organizational agility. | Other | - Perform other miscellaneous duties, as needed.
The Board Secretariat Manager will work directly with the Board Officers, Board Members and Board Committees assisting with succession and knowledge transfer within the Board. The Board Secretariat Manager is responsible for facilitating administrative detail, managing board and committee workflow and providing highly responsible staff support for the Board of Directors. The ideal candidate will bring significant experience working within the governance function of an organization, supporting board operations, compliance and efficient processes. The primary duty is to manage, record, produce, disseminate and archive the official record of all Board of Directors meetings and to prepare materials and logistics necessary for Board activities. The role requires discretion and independent judgment in handling confidential information and in interpreting and implementing policies and procedures within guidelines set by the Board of Directors and CEO. | | This position is not available to residents of California.
Responsibilities
Duties and Responsibilities:Governance Compliance | - Ensure adherence to legal, regulatory, and policy requirements. | - Work collaboratively with the executive leadership team, Board Chair and Board Secretary to support established governance processes and board operations | - Responsible for the ongoing management of action items, board policies, and frameworks by leveraging previous experience in governance settings, while promoting accountability and timely completion. | Communications | - Serve as liaison between the board, executive management, and stakeholders. | - Ensure effective communication and information flow. | Meeting Management | - Plan, organize, and facilitate the annual work calendar for board, committee, and taskforce meetings, ensuring opportunities for cross-committee collaboration and alignment of key initiatives across the governance program.Maintain committee members' focus on deliverables and milestones through structured program oversight. | - Ensure timely preparation and distribution of agendas, minutes, and related materials. | - Track attendance and ensure compliance with board policies. | Record Keeping | - Maintain accurate records of meetings, resolutions, and board documentation. | - Manage access to board repositories and ensure proper document storage and archiving. | Director Onboarding and Offboarding | - Manage onboarding and offboarding processes for board members, leveraging knowledge of governance best practices gained through prior roles. | - Provide resources for new directors and ensure return of assets upon departure. | Monitoring and Coordination | - Distribute post-meeting documents and track action items. | - Monitor action items and task ownership and progress against deliverables. | Board Member Performance Evaluation | - Coordinate board member evaluations in collaboration with the Board Chair. | - Ensure feedback is gathered, timelines are met, and follow-up actions are tracked. | Other DutiesUndertake special projects and other activities at the discretion of the Board.
The Project Manager will be responsible for overseeing and driving the successful execution of both IT and strategic initiatives across the organization. This role will manage projects from inception through to completion, ensuring they are delivered on time, within scope, and on budget. The Project Manager will lead cross-functional teams, communicate progress to stakeholders, and manage risks and issues as they arise. This individual will also facilitate Steering Committee meetings, lead specialized project meetings, and present project updates to executive leadership and in company-wide forums, leveraging their expertise in project management tools, methodologies, and advanced presentation skills. Experience in digital transformation, change management, process improvement, and technical platform migration projects is essential. | | **Candidates should be located in Eastern Time Zone or Central Time Zone (EST or CST). This position is not available to residents of California.**
Responsibilities
- Track and manage technical projects according to the selected project management framework (Agile, Waterfall, or hybrid) and provide detailed reports on progress, status, risks, and any emerging issues. | - Lead projects to successful completion while adhering to timelines and staying within budget constraints. | - Identify, track, and mitigate risks by developing strategies in collaboration with project teams and stakeholders. | - Define and prioritize work in alignment with business goals, working closely with cross-functional teams to ensure that project objectives are met. | - Facilitate, motivate, and recognize project teams to foster high performance, teamwork, and collaboration. | - Build strong partnerships with other teams, peers, and leadership to build trust and influence outcomes. | - Contribute to the design and optimization of business processes, practices, and standards as part of continuous improvement initiatives. | - Lead digital transformation, process improvement, and technical platform migration projects, ensuring alignment with organizational strategy. | - Plan, facilitate, and manage Steering Committee meetings for larger projects, ensuring alignment with executive stakeholders. | - Create and lead specialized and ad-hoc meetings as needed to drive project success, including project team meetings and executive updates. | - Present project progress, key updates, and outcomes confidently to executive teams, company-wide town hall meetings, and other leadership forums. | - Miscellaneous duties as assigned.
The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. | | This position is not available to residents of California.
Responsibilities
Customer Retention & Success | - Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. | - Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations. | - Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. | Delivery Fulfillment | - Facilitate service delivery by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. | - Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. | - Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. | Account Operations | - Oversee the day-to-day management of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. | - Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. | - Develop and deliver account-level reporting on performance, usage, and ROI. | Growth & Lead Generation | - Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. | - Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. | - Share customer insights and success stories to support marketing and sales initiatives. | Perform miscellaneous duties as assigned