Reporting to the Senior Manager, Enterprise and Channel Marketing, the key area of responsibility for this role is to be a key player in a team which focuses on the entire value proposition we have for our B2B audience. The Specialist, Enterprise and Channel Marketing will be an SME for the B2B audience, working closely with progression and membership marketing teams to drive engagement and progression with Candidates and members at a B2B level while driving progression of the B2B contacts overall. | Working closely with the sales team, they will support the Senior Manager in implementing omnichannel marketing campaigns and produce marketing collateral and assets for B2B stakeholders.
Responsibilities
• Works with and assists in the creation, delivery and execution of multiple, often concurrent, integrated strategic marketing campaigns, activities and projects designed to drive certification training. | • Responsible for tracking overall effectiveness of campaigns/projects, recommending appropriate adjustments (media mix and consumer targeting strategies) to improve results based on experience, data, and analytics. Uses A/B testing when appropriate. | • Acts as SME within the organization for B2B segments. | • Contributes to projects and campaigns and to creative and analytical brainstorming. | • Ability to manage multiple projects from start to finish, meeting deadlines. | • Experience in copywriting and producing content. | • Collaborates with counterparts in wider marketing team to ensure best practices, sharing of insights and delivery of a positive experience for our audiences. | • Stays informed on developments in the marketing discipline and within our sphere of influence: new techniques, ideas, channels, strategies, etc. | • Ability to understand and translate ISC2’s offerings into value-add propositions. | • Participate and assist in the development and execution of GTM plans and strategies for new, current and updated offerings. | • Assist in measuring effectiveness of marketing programs on an ongoing basis via input and reporting; Develop actionable, data-driven insights to inform team to enhance and create effective marketing strategies. | • Conduct market, audience and competitive research to identify new industry opportunities. | • Work collaboratively with the team to meet ongoing business objectives. | • Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. | • Miscellaneous duties as assigned.
As a Front-end Web Content Developer, you will help ISC2 inspire a safe and secure cyber world by ensuring our websites and Intranet successfully meet the needs of our employees, association of cybersecurity professionals, as well as helping to recruit even more qualified professionals into our industry. The Web Content Developer is responsible for helping with maintaining, updating content, front-end HTML coding, and modifying all our web properties, focused on our SharePoint intranet, and Cvent event applications. From daily content updates, layout to function and ensuring all web properties follow modern web standards. This position will also eventually work within our Sitecore CMS updating and maintaining our web content as requested from our business partners. Attention to detail and efficiency are key. This is a position with technical and professional growth potential.
Responsibilities
- Perform daily updating of web properties (content management) following documented operational processes and schedules using SharePoint, Cvent, and Sitecore CMS. | - Work in partnership with internal stakeholders to implement intranet and event web content, understand and support their strategies, tactics, and web needs. | - Identify problems uncovered by member feedback and internal testing and correcting when appropriate while evaluating code to ensure it is properly structured and meets industry standards. | - Utilize strong understanding of User Interfaces, cross-platform/cross-browser compatibility, and general up-to-date web functions and standards. | - Create, update, and maintain web pages and web-based applications with expertise and hands on experience through modern CMS Web Applications and programming languages including HTML5, CSS. | - Learn to work with Sitecore CMS to also help support our website content management. | - Perform other duties as assigned.
The Project Manager will be responsible for overseeing and driving the successful execution of both IT and strategic initiatives across the organization. This role will manage projects from inception through to completion, ensuring they are delivered on time, within scope, and on budget. The Project Manager will lead cross-functional teams, communicate progress to stakeholders, and manage risks and issues as they arise. This individual will also facilitate Steering Committee meetings, lead specialized project meetings, and present project updates to executive leadership and in company-wide forums, leveraging their expertise in project management tools, methodologies, and advanced presentation skills. Experience in digital transformation, change management, process improvement, and technical platform migration projects is essential.
Responsibilities
- Track and manage projects according to the selected project management framework (Agile, Waterfall, or hybrid) and provide detailed reports on progress, status, risks, and any emerging issues. | - Lead projects to successful completion while adhering to timelines and staying within budget constraints. | - Identify, track, and mitigate risks by developing strategies in collaboration with project teams and stakeholders. | - Define and prioritize work in alignment with business goals, working closely with cross-functional teams to ensure that project objectives are met. | - Facilitate, motivate, and recognize project teams to foster high performance, teamwork, and collaboration. | - Build strong partnerships with other teams, peers, and leadership to build trust and influence outcomes. | - Contribute to the design and optimization of business processes, practices, and standards as part of continuous improvement initiatives. | - Lead digital transformation, process improvement, and technical platform migration projects, ensuring alignment with organizational strategy. | - Plan, facilitate, and manage Steering Committee meetings for larger projects, ensuring alignment with executive stakeholders. | - Create and lead specialized and ad-hoc meetings as needed to drive project success, including project team meetings and executive updates. | - Present project progress, key updates, and outcomes confidently to executive teams, company-wide town hall meetings, and other leadership forums. | - Miscellaneous duties as assigned.
The primary objective of the Customer Experience Advisor (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions. This is a key role within the organization as you are the face and voice of our customers and our Human Brand. You are the front line of support for our customers answering the their questions and enquires to ensure satisfaction with our products, and services, and (when applicable) actively promoting new services. | | This is not a conventional call center role with the focus on customer experience as opposed to handling time. With this in mind, the CEA must be passionate about customer experience and providing world-class service to our customers to achieve both individual and company objectives.
Responsibilities
- Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role. | - Actively promote products and services to our customers; explaining products and making recommendations based on customer driven information. | - Actively seeks opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty | - Manages day to day contacts: Delivers accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact. | - Resolve customer concerns through the case management system; create cases for each contact handled. o Assists customers and candidates with items such as: password resets; contact or profile change requests; “how-to” issues concerning website use; certification process and renewal related issues/inquires; extensions; etc. | - Processes payments for annual maintenance fees and diagnoses payment errors. | - Registers customers for seminars. | - Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc. | - Recognize, document, and inform the regional manager regarding trends in customer correspondence. • Escalate complex inquires / requests to subject matter experts. | - Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries. | - Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. | - Miscellaneous duties as assigned.
The Staff Internal Auditor plays a crucial role in ensuring ISC2’s internal controls over financial, operational, and compliance activities. The Staff Internal Auditor will work closely with the internal audit team to conduct audits, evaluate internal controls, and identify opportunities for process improvement.
Responsibilities
• Assists in the planning, execution, and reporting of internal audit engagements. | • Performs testing of internal controls to assess their effectiveness in mitigating risks. | • Reviews activities, transactions, and records to ensure accuracy and compliance with policies and procedures. | • Identifies control deficiencies, process weaknesses, and areas of non-compliance. | • Documents audit findings, including detailed work papers and recommendations for corrective action. | • Communicates audit results to management and provides guidance on implementing remediation measures. | • Collaborates with cross-functional teams to support process improvement initiatives and enhance internal controls. | • Stays informed about regulatory changes and industry best practices related to internal auditing and compliance. | • Participates in training and development activities to enhance knowledge and skills in internal auditing and related areas. | • Contributes to the maintenance and enhancement of the ISC2's internal audit methodology, tools, and templates.
We are on a journey of global growth at an important time in the Cybersecurity profession, with Ecommerce being a critical part of our growth plan as we build a robust digital purchasing experience for both individuals and businesses. As a key part of the Ecommerce team, you will work closely with multiple stakeholders across the organization to drive, manage and optimize our Ecommerce user and buying journey.
Responsibilities
- Responsible for building and merchandising digital product content and ensuring quality and accuracy | - Handle day-to-day merchandising activities including new product uploads, promotional activities and reporting | - Collaborate across Product Management, Communications, Pricing and other Marketing teams to launch new products and implement tests to improve merchandising, product recommendations, upsell/cross-sells and search results | - Manage Ecommerce projects including category builds, product detail maintenance and site testing | - Act as the main conduit in the merchandising tools and recommend enhancements to the setup and process | - Report on Ecommerce sales performance including KPIs, providing data-driven insight, and conducting deep dives where needed to better understand shopping behaviors and trends
TheSupervisor, Regional Customer Experience isa customer centric leader who drives excellence and continuous improvement within the global customer experience team.You will lead a team of Advisors who contact our customers to promote our products and services,identifyingareas where we can improve the existing customer experience. You will alsoassistwith the development ofprograms that ensure our teams have the skills and tools required to achieve the department vision, strategy, and key performance indicators. | | **Candidates must be local to the Washington DC area as this is a Hybrid Working role. The successful candidate will be required to work in-person, in the office, at the HQ location in Alexandria, VA. 3 days a week, with telework occurring during the remainder of the operating working week.**
Responsibilities
- Supervisea team of Advisors and Quality ControlAssociates andensureKPI’s are met or exceeded. | - Establish efficient and balanced workflows that maximize efficiency. | - Acts as a mentor/coach, providing guidance, support and regular feedback to team, to effectively close any performance gaps. | - Performs quality control screening of phone calls, emails, and any other customer interaction. | - Assist with the development and ongoing management of internal Quality program | - Assist with the development and ongoing management of external Customer Satisfaction (C-Sat) program | - Analysis of data, including C-Sat, Reasons for Contact, Complaints and Quality to identify areas and create action plans for individuals and department improvement. | - Assist with the creation and implementation of training programs to ensure all current staff and new hires are trained to provide our customers with the best possible experience. | - Assist with the maintenance of Knowledge Management | - Assist with the management of Reporting Framework | - Contributes to documentation for staff to reflect all current processes and procedural changes; ensures all documentation adheres to stated policies/procedures | - Build relationships and collaborate with other teams and stakeholders to analyze data and create action plans to enhance the customer experience | - Miscellaneous duties as assigned
This is an exciting opportunity for an Accounts Payable Specialist to join a unique and growing nonprofit organization. We are looking for an individual who is motivated, reliable, and eager to build their knowledge and experience in accounting. The incumbent will perform accounts payable and other related functions for the organization. This is a full-time, remote position. Must have a professional home office environment.
Responsibilities
- Process invoices and expense reports by reviewing them for appropriate documentation, routing to appropriate responsible party for approval, coding transactions, and posting transactions with a strong focus on cost to budget analysis | - Prepare month end accruals for all vendors and purchasing card transactions | - Monthly reconciliation of all balance sheet payable accounts | - Prepare IRS form 1099s for annual reporting of vendor payments | - Order and replace purchasing cards and maintain appropriate credit limits per job functions | - Update and maintain vendor database, including all banking details | - Post transactions to journals, ledgers and other records | - Maintain accurate process documentation for all functions in the AP area | - Provide supporting documentation for audits | - Maintain regular necessary and professional communication with vendors | - Perform other special projects requested by management