The Board Secretariat Manager will work directly with the Board Officers, Board Members and Board Committees assisting with succession and knowledge transfer within the Board. The Board Secretariat Manager is responsible for facilitating administrative detail, managing board and committee workflow and providing highly responsible staff support for the Board of Directors ensuring effective governance practices, compliance, and operational efficiency. The primary duty is to manage, record, produce, disseminate and archive the official record of all Board of Directors meetings and to prepare materials and logistics necessary for Board activities. Exercise considerable discretion and independent judgment in protecting or releasing confidential information and in interpreting and implementing policies and procedures within guidelines set by the Board of Directors and CEO.
Responsibilities
Duties and Responsibilities:Meeting Management | - Plan, organize, and facilitate board, committee, and taskforce meetings. | - Ensure timely preparation and distribution of agendas, minutes, and related materials. | - Track attendance and ensure compliance with board policies. | Governance Compliance | - Ensure adherence to legal, regulatory, and policy requirements. | - Work collaboratively with the executive leadership team, Board Chair and Board Secretary | - Maintain up-to-date governance frameworks and board policies. | Record Keeping | - Maintain accurate records of meetings, resolutions, and board documentation. | - Manage access to board repositories and ensure proper document storage and archiving. | Director Onboarding and Offboarding | - Manage onboarding and offboarding processes for board members. | - Provide resources for new directors and ensure return of assets upon departure. | Communications | - Serve as liaison between the board, executive management, and stakeholders. | - Ensure effective communication and information flow. | Monitoring and Coordination | - Distribute post-meeting documents and track action items. | - Monitor action items and task ownership and progress against deliverables. | Board Member Performance Evaluation | - Coordinate board member evaluations in collaboration with the Board Chair. | - Ensure feedback is gathered, timelines are met, and follow-up actions are tracked. | Other Duties | - Undertake special projects and other activities at the discretion of the Board.
ISC2 advocates for its members and the wider profession to ensure the most effective cybersecurity policies, legislations, and regulations are developed and implemented. In its advocacy program, ISC2 engages policymakers and influencers, promotes the organisation’s thought leadership, and champions for a more diverse, equitable, and inclusive cybersecurity sector. | | ISC2 is expanding its advocacy program at a regional level in the Americas, and as Advocacy Manager, US, you will be key to maintaining ISC2’s thought leadership position in the US, as well as contributing to global policy discussions. | | You will work closely with the Senior Director, Advocacy and the Director, Advocacy, and will be the day-to-day operational lead in rolling out the advocacy plans and will contribute to the development of ISC2’s advocacy strategy for the US. | | This is a full-time position, with a strong preference to be based in the DC Area.
Responsibilities
- Lead the day-to-day operations for ISC2’s advocacy program in the US | - Support ISC2’s engagements and exploratory discussions with federal, state, local, tribal, and territorial governments and international bodies and forums | - Support the development and implementation of ISC2’s advocacy strategy at a regional level | - Manage ISC2’s relationship with its public affairs vendor(s) in the US and Canada | - Coordinate and develop ISC2’s responses to policy consultations | - Identify, map, and engage key policy stakeholders, including within government and wider industry, through regular communication – building and strengthening relationships | - Contribute to event planning and delivery | - Represent ISC2 at external events, working groups, including developing presentations for events | - Actively identify emerging and significant policy issues, including strategically evaluating the impact of policy developments with a focus on the federal-state relationships | - Monitor legislative developments at the federal-level and within priority states as part of the state strategy implementation | - Provide policy and stakeholders briefings to senior management | - Collaborate with Marketing, Communications, Exam, and other internal teams to deliver advocacy plans | - Support the development of advocacy function and processes | - Contribute to internal recording and reporting of advocacy KPIs | - Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. | - Miscellaneous duties as assigned
The primary objective of the Customer Experience Advisor (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions. This is a key role within the organization as you are the face and voice of our customers and our Human Brand. You are the front line of support for our customers answering the their questions and enquires to ensure satisfaction with our products, and services, and (when applicable) actively promoting new services. This is not a conventional call center role with the focus on customer experience as opposed to handling time. With this in mind, the CEA must be passionate about customer experience and providing world-class service to our customers to achieve both individual and company objectives. | This is a hybrid role. All candidates must live within commuting distance to Alexandria, VA.
Responsibilities
- Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role. | - Actively promote products and services to our customers; Explaining products and making recommendations based on customer driven information | - Actively seeks opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty | - Manages day to day contacts | - Delivers accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact | - Resolve customer concerns through the case management system; create cases for each contact handled | - Assists customers and candidates with items such as: password resets; contact or profile change requests; “how-to” issues concerning website use; certification process and renewal related issues/inquires; extensions; etc | - Processes payments for annual maintenance fees and diagnoses payment errors | - Registers customers for seminars | - Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc | - Recognize, document, and inform the regional manager regarding trends in customer correspondence | - Escalate complex inquires / requests to subject matter experts | - Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries | - Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment | - Miscellaneous duties as assigned
The Systems Engineer will be responsible for maintaining and improving the core internal systems that support day-to-day IT operations across the enterprise. This role plays a critical function in supporting the global infrastructure footprint with a focus on automation, reliability, security, and supportability. The ideal candidate is a self-managed, highly responsive individual who is passionate about operational excellence and comfortable handling both server-level infrastructure and end-user escalations. | | | This position serves as the primary escalation point for the Service Desk and is expected to lead in issue resolution across platforms such as Okta, JAMF, Active Directory, and Microsoft Azure. The role is well-suited for an entry to mid-level systems engineer who thrives in a remote environment and brings a strong customer service orientation alongside deep technical skills.
Responsibilities
- Maintain, build upon and implement the global infrastructure footprint with a key focus on automation. | - Be security conscious. Guard the confidentiality, integrity, and availability of data and systems at ISC2. | - Serve as the primary escalation point for complex Service Desk incidents and requests, including user access provisioning, permission modifications, and system-level troubleshooting. | - Manage and improve patching processes with Qualys, remediating vulnerabilities within required compliance timelines. | - Administer Windows Server infrastructure, including provisioning, decommissioning, and performance optimization. | - Support Entra ID (formerly Azure Active Directory) for identity management, access control, directory synchronization, and Privileged Identity Management (PIM) configuration and operations. | - Assist in managing the organization’s PKI environment, including certificate lifecycle tasks and integration with identity and security systems. | - Support and maintain the macOS endpoint management environment using JAMF, collaborating closely with the internal ISC2 Service Desk to optimize workflows and reduce reliance on external support vendors. | - Perform limited on-premises support for Nutanix hardware infrastructure, audiovisual systems, and in-person meeting setup as required. | - Maintain high-quality documentation, including root cause analysis, diagrams, and internal knowledge base articles. | - Communicate effectively in a remote-first environment; maintain strong visibility and accountability in team channels. | - Perform additional duties as assigned.
The role of Learning and Development Specialist will sit within our Human Resources Team, reporting to the HR Business Partner. You will be responsible for leading learning & development support across ISC2, to ensure employees have the skills, knowledge and behaviours to perform effectively in their current and future roles. | | As Learning and Development Specialist, you will play a crucial role in developing and delivering training and development activities across ISC2. You will be responsible for developing, coordinating, planning, and implementing high-quality learning and development support to enhance the skills and knowledge of our employees. | | You will be passionate about providing high quality stakeholder support and be comfortable working independently, as well as with others, to ensure quality learning and development programmes are delivered effectively.
Responsibilities
- Develop, organise and deliver quality training to employees, including scheduling, preparing materials and communication. | - Be comfortable with delivering training and learning activities to remote, globally dispersed employees, mainly utilising Webex video meeting collaboration but also in-person training on occasions | - Support the development of a long-term L&D strategy alongside the HR Business Partner and Senior Director, Human Resources, identifying skills gaps, development of pathways and training to support teams across ISC2 | - Maintain accurate records of training activities. Record keeping will include updating employee attendance, monitoring completion of training, surveys and analysing evaluation results, to ensure accurate provision of learning and development for current and future L&D needs, to support L&D strategy. | - Develop skills matrices and identify training and development needs to influence future L&D activities across the organization in line with L&D strategy | - Manage communications relating to L&D including emails, meetings and communication of training opportunities | - Ability to prioritise and organise time to deliver multiple tasks with a high level of attention to detail | - Experience of taking ownership of stakeholders, proactively understanding their needs and seeking to find the best possible solution to their queries | - An understanding of how to work collaboratively and inclusively within a diverse team, to deliver quality services to our stakeholders