The Instructor Development Lead will be charged with leading initiatives that ensure (ISC)2 instructors are properly prepared to deliver certification education programs via live and online. Directly responsible for the overall management of (ISC)2’s instructor program including instructor onboarding, continuing development through training, evaluation, coaching and problem resolution.
The primary objective of the Member Support Coordinator is to project a professional image and provide excellent service in all communications and interactions. Member Support Coordinators support customers/members by providing helpful information, answering questions, and responding to inquiries in a suitable time frame. They are the front line of support for our members and help to ensure satisfaction with products, services, and features. This particular role requires a proficiency to communicate, read and write/translate in Portuguese.