The Board Secretariat Manager will work directly with the Board Officers, Board Members and Board Committees assisting with succession and knowledge transfer within the Board. The Board Secretariat Manager is responsible for facilitating administrative detail, managing board and committee workflow and providing highly responsible staff support for the Board of Directors. The ideal candidate will bring significant experience working within the governance function of an organization, supporting board operations, compliance and efficient processes. The primary duty is to manage, record, produce, disseminate and archive the official record of all Board of Directors meetings and to prepare materials and logistics necessary for Board activities. The role requires discretion and independent judgment in handling confidential information and in interpreting and implementing policies and procedures within guidelines set by the Board of Directors and CEO. | | This position is not available to residents of California.
Responsibilities
Duties and Responsibilities:Governance Compliance | - Ensure adherence to legal, regulatory, and policy requirements. | - Work collaboratively with the executive leadership team, Board Chair and Board Secretary to support established governance processes and board operations | - Responsible for the ongoing management of action items, board policies, and frameworks by leveraging previous experience in governance settings, while promoting accountability and timely completion. | Communications | - Serve as liaison between the board, executive management, and stakeholders. | - Ensure effective communication and information flow. | Meeting Management | - Plan, organize, and facilitate the annual work calendar for board, committee, and taskforce meetings, ensuring opportunities for cross-committee collaboration and alignment of key initiatives across the governance program.Maintain committee members' focus on deliverables and milestones through structured program oversight. | - Ensure timely preparation and distribution of agendas, minutes, and related materials. | - Track attendance and ensure compliance with board policies. | Record Keeping | - Maintain accurate records of meetings, resolutions, and board documentation. | - Manage access to board repositories and ensure proper document storage and archiving. | Director Onboarding and Offboarding | - Manage onboarding and offboarding processes for board members, leveraging knowledge of governance best practices gained through prior roles. | - Provide resources for new directors and ensure return of assets upon departure. | Monitoring and Coordination | - Distribute post-meeting documents and track action items. | - Monitor action items and task ownership and progress against deliverables. | Board Member Performance Evaluation | - Coordinate board member evaluations in collaboration with the Board Chair. | - Ensure feedback is gathered, timelines are met, and follow-up actions are tracked. | Other DutiesUndertake special projects and other activities at the discretion of the Board.
The Application Security Engineer will be an integral part of the security team and will work cross-functionally with several lines of business to ensure the secure delivery of products and applications. The Application Security Engineer will be expected to attend stand-ups and strategy sessions to identify areas of risk and offer consulting on best practices. The Application Security Engineer will act as a champion and will formalize the integration of application security into our current processes and tools.
Responsibilities
The Application Security Engineer will be expected to facilitate technical design reviews, perform code analysis, offer remediation recommendations, perform manual and dynamic security testing, and document and present all findings. The Application Security Engineer will work closely with the Development, Release, and QA teams to identify and coordinate security testing, validate, test, and vet both internally and externally developed applications. As an Application Security Engineer, you will act as a DevSecOps Engineer that will be responsible for secure application delivery as well as the underlying infrastructure. The Application Security Engineer must be comfortable with securing cloud-based products in environments such as AWS, Azure and Salesforce. Additionally, this position will provide security risk assessments, create threat models and assist the team with vulnerability testing. | | Additionally, this position manages the ISC2 responsible reporting program that supports the organization’s secure application delivery objectives. In addition to the daily duties described, the individual will assist the security engineering team in the management of security technologies administered by the group (e.g., WAF, Firewall, IDS, and SEIM). This would be an "as needed" function, which is primarily to provide coverage for those duties when individuals on the security engineering team are out of the office for training or vacation. Additionally, the Application Security Engineer will be expected to participate in the Incident Response team and act as a Subject Matter Expert when dealing with the continuity of our operations and when responding with cyber incidents. | | - Conduct security assessments: Perform comprehensive security assessments of applications, including static code analysis, dynamic application testing, and penetration testing. Identify vulnerabilities, weaknesses, and potential attack vectors. | - Secure code review: Review application source code to identify security flaws, such as insecure authentication mechanisms, input validation vulnerabilities, and potential injection attacks. Provide recommendations for remediation and best practices for secure coding. | - Threat modeling: Collaborate with development teams to identify and assess potential threats and risks associated with the application. Use threat modeling techniques to prioritize security controls and countermeasures. | - Develop and implement security controls: Design, develop, and implement security controls and countermeasures to protect applications against common security threats, such as cross-site scripting (XSS), cross-site request forgery (CSRF), and SQL injection. Implement secure coding practices and security guidelines. | - Vulnerability management: Establish and maintain a vulnerability management program for applications. Track and prioritize vulnerabilities based on their severity and impact. Coordinate with development teams to ensure timely remediation of identified vulnerabilities. | - Security testing automation: Develop and maintain automated security testing tools and scripts to streamline the application security testing process. Integrate security testing into the continuous integration and deployment (CI/CD) pipeline. | - Security training and awareness: Conduct security training and awareness programs and determine skills training needs for development teams, promoting secure coding practices and awareness of common security vulnerabilities. Stay updated with the latest security trends, attack techniques, and best practices. | - Incident response: Provide support during security incidents or breaches related to applications. Participate in incident response activities, including containment, investigation, and remediation. | - Compliance and regulatory requirements: Ensure that applications adhere to relevant security compliance standards, industry regulations, and data privacy requirements (e.g., GDPR (General Data Protection Regulation), HIPAA (Health Insurance Portability and Accountability)). Collaborate with compliance teams to address any compliance-related concerns. | - Security documentation and reporting: Prepare and maintain security documentation, including security policies, procedures, and guidelines. Generate periodic reports on the security posture of applications and present findings to relevant stakeholders. | | Other responsibilities include: | - Maintain and manage all pipelines from a security perspective. | - Onboard new pipelines for security tooling. | - Keep pipeline diagrams up to date with current security details. | - Serve as the primary SME for the DAST scanner. This includes configuration, testing, vulnerability management, and remediation oversight. | - Recommend continuous improvements for the SAST scanner. | - Security code release approvals | - Maintain and manage the WAF, including signatures, configuration, and threat intel feeds. | - Serve as the SME and provide recommendations for ongoing improvements. | - Establish baseline WAF signatures for XD Prod following the Silverline migration. | - Baseline WAF signatures after code releases. | - Serve as the primary point of contact for vetting bug reports and managing the informed disclosure process. | - Assist with attestation data gathering. | - Support and assist with threat modeling. | - Act as the formal backup for the threat modeling and attestation processes. | - Review and approve Security Assessment Review reports as needed. | - Perform other duties as required.
The Project Manager will be responsible for overseeing and driving the successful execution of both IT and strategic initiatives across the organization. This role will manage projects from inception through to completion, ensuring they are delivered on time, within scope, and on budget. The Project Manager will lead cross-functional teams, communicate progress to stakeholders, and manage risks and issues as they arise. This individual will also facilitate Steering Committee meetings, lead specialized project meetings, and present project updates to executive leadership and in company-wide forums, leveraging their expertise in project management tools, methodologies, and advanced presentation skills. Experience in digital transformation, change management, process improvement, and technical platform migration projects is essential. | | **Candidates should be located in Eastern Time Zone or Central Time Zone (EST or CST). This position is not available to residents of California.**
Responsibilities
- Track and manage technical projects according to the selected project management framework (Agile, Waterfall, or hybrid) and provide detailed reports on progress, status, risks, and any emerging issues. | - Lead projects to successful completion while adhering to timelines and staying within budget constraints. | - Identify, track, and mitigate risks by developing strategies in collaboration with project teams and stakeholders. | - Define and prioritize work in alignment with business goals, working closely with cross-functional teams to ensure that project objectives are met. | - Facilitate, motivate, and recognize project teams to foster high performance, teamwork, and collaboration. | - Build strong partnerships with other teams, peers, and leadership to build trust and influence outcomes. | - Contribute to the design and optimization of business processes, practices, and standards as part of continuous improvement initiatives. | - Lead digital transformation, process improvement, and technical platform migration projects, ensuring alignment with organizational strategy. | - Plan, facilitate, and manage Steering Committee meetings for larger projects, ensuring alignment with executive stakeholders. | - Create and lead specialized and ad-hoc meetings as needed to drive project success, including project team meetings and executive updates. | - Present project progress, key updates, and outcomes confidently to executive teams, company-wide town hall meetings, and other leadership forums. | - Miscellaneous duties as assigned.
The Publications and Translations Lead is a key member of the Professional Development Operations team, responsible for overseeing the development, production, and delivery of ISC2’s educational publications—including textbooks, study guides, and course materials in both print and digital formats. This includes managing layout and formatting standards, version control, accessibility compliance, vendor coordination, and production timelines. This role requires deep knowledge of publication design and the ability to manage contractors and vendors who execute these tasks. | | Equally, the Publications and Translations Lead is responsible for managing the translation of course materials and publications into approved languages. This includes preparing source files, coordinating with translation vendors and partners, overseeing editing workflows, ensuring formatting and localization standards are met, and managing secure file transfers to ISC2’s print and digital vendors. The role ensures quality, consistency, and timely delivery across all formats and languages, supporting ISC2’s global reach and multilingual learner experience. | | This position is not available to residents of California.
Responsibilities
Publication Development & Production | - Oversee the design and layout of educational and foundational publications, ensuring alignment with ISC2 branding and formatting standards. | - Review and approve layouts created by contractors or vendors, ensuring quality and consistency. | - Ensure all layouts include ghost copy marks to support editorial and production workflows. | - Coordinate the preparation and conversion of files for both print and digital formats (e.g., EPUB, accessible PDFs). | - Conduct or oversee pre-press proof reviews and collaborate with vendors to proof and approve final files. | - Maintain consistency in visual hierarchy, typography, and instructional design elements. | - Optimize layouts for readability across formats and devices. | - Support the creation of publication prototypes or mockups for stakeholder review. | - Provide necessary support to the Standards and Practices team and their publications efforts | - Maintain a style library for reusable design elements. | - Ensure all digital publications meet accessibility standards (e.g., WCAG 2.1). | Translation Management | - Coordinate with internal stakeholders to manage the translation and editing of all course materials and publications into approved languages. | - Prepare source files for translation, ensuring formatting and version control are finalized prior to handoff. | - Track translation timelines and dependencies, including partner review schedules and QA completion of English materials. | - Collaborate with approved translation vendors (e.g., Ulatus) and ISC2 partners to ensure quality and consistency. | - Enforce formatting standards for translated deliverables (e.g., A4 PDFs, ePDFs for VitalSource). | - Manage the secure and timely transfer of translated files to ISC2’s print and digital publications vendors. | - Document translation workflows and lessons learned to support continuous improvement. | - Ensure translated publications meet accessibility and localization standards. | - Maintain and update language-specific glossaries and style guides to support consistency and reduce disputes. | - Track and report on translation quality metrics such as error rates, turnaround time, and partner satisfaction. | - Provide input into localization strategy, including formatting standards, accessibility, and cultural adaptation. | - Identify and mitigate risks related to version control, translation delays, and vendor performance. | - Develop internal documentation and training materials for teams interacting with publication and translation workflows. | - Align publication and translation timelines with product launches, marketing campaigns, and instructor onboarding. | File Management, Versioning & Revisions | - Create and manage a centralized SharePoint publications repository with structured folders and naming conventions. | - Apply metadata to all publications and maintain a searchable catalog. | - Create and manage a centralized SharePoint translation repository and apply metadata for searchability and version tracking. | - Enforce publication and translation version control protocols and maintain an archive of historical and retired materials. | - Track and manage publications and translations errata, coordinating regular updates and revisions with internal stakeholders. | - Maintain a change log for each publication and translation to track updates and rationale. | - Monitor the lifecycle of each publication and translation and coordinate with internal teams as needed. | - Support integration of version control tools within design software. | Vendor & Project Coordination | - Collaborate with and manage all translation, print and digital vendors | - Assist in vendor selection and manage production timelines and deliverables. | - Develop project briefs and technical specifications for vendors. | - Monitor vendor performance and escalate issues as needed. | - Support onboarding of new vendors with publication standards and file requirements. | - Track vendor costs per project and provide input for forecasting. | - Lead the RFP process for selecting and implementing a Digital Rights Management (DRM) software solution. | - Work with the Professional Development Project Manager to plan and track publication and translation projects and schedules. | Quality, Reporting & Continuous Improvement | - Implement quality assurance checklists for translations, publications layout, formatting, and accessibility. | - Conduct post-publication and/or translation reviews to identify lessons learned. | - Collect and analyze stakeholder feedback to inform future revisions. | - Maintain a feedback log to track recurring issues and improvement opportunities. | - Stay current on translation and publishing trends, tools, and technologies to improve workflows. | - Recommend and test automation tools (e.g., for accessibility tagging, batch exports, metadata generation). | - Develop dashboards or reports to visualize timelines, revision cycles, and vendor performance. | - Participate in cross-functional meetings to align publication and/or translation timelines with product launches or curriculum updates. | - Document and report on publication and translation activities, timelines, and vendor interactions to leadership.
The Manager, Customer Success & Account Management leads the team responsible for ensuring customer satisfaction, retention, and growth across all accounts. This role combines strategic leadership, operational oversight, and customer advocacy to drive measurable outcomes such as renewals, exam completions, and account expansion. You will be accountable for the performance of the Customer Success Account Managers and for aligning fulfillment operations with organizational goals.
Responsibilities
Leadership & Strategy | - Build, lead, and mentor a team of Customer Success Account Managers (CSAMs) to deliver exceptional customer experiences | - Define and implement the customer success strategy, focusing on retention, exam completion, and account growth | - Establish team KPIs, performance metrics, and operational processes that ensure consistency and scalability | - Partner cross-functionally with Sales, Delivery, Operations, and Marketing to align customer success with business objectives | Customer Retention & Growth | - Oversee the execution of account reviews, renewal cycles, and success planning to maximize customer retention | - Develop strategies to increase exam completion rates, ensuring learners achieve certification outcomes | - Collaborate with Sales to identify upsell, cross-sell, and lead generation opportunities from existing accounts | - Act as an escalation point for key accounts, ensuring resolution of complex issues | Delivery Fulfillment Oversight | - Ensure seamless execution of training delivery, including securing instructors, coordinating schedules, and ensuring material readiness | - Drive operational excellence in order processing, reporting, and account-level logistics | - Monitor and continuously improve fulfillment processes for efficiency and customer satisfaction | Team & Operational Management | - Provide day-to-day leadership, coaching, and professional development to CSAMs | - Oversee pipeline, order processing, and reporting functions to ensure timely execution and accuracy | - Develop best practices, playbooks, and standardized workflows to improve team performance and customer outcomes | | Perform miscellaneous duties as assigned.
The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. | | This position is not available to residents of California.
Responsibilities
Customer Retention & Success | - Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. | - Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations. | - Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. | Delivery Fulfillment | - Facilitate service delivery by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. | - Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. | - Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. | Account Operations | - Oversee the day-to-day management of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. | - Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. | - Develop and deliver account-level reporting on performance, usage, and ROI. | Growth & Lead Generation | - Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. | - Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. | - Share customer insights and success stories to support marketing and sales initiatives. | Perform miscellaneous duties as assigned
The Senior Director of Digital Platforms will lead the strategy, governance, and execution of the organization’s customer-facing and revenue-generating digital platforms. This role is responsible for aligning digital systems with member experience, business growth, and data-driven decision-making. It provides cross-functional leadership across applications, data, and product stakeholders while ensuring the organization’s digital technology stack is scalable, performant, and innovative. | | This role is both strategic and operational — ideal for a digital leader with strong technical acumen, platform ownership experience, and a proven ability to lead cross-functional initiatives in complex environments. | | This position is not available to residents of California.
Responsibilities
Digital Platform Leadership & Governance | - Oversee the full lifecycle of key digital platforms including: | CMS, Search, Ecommerce, Personalization and Customer Data Platform, Community Forum, Chat, LMS, Events, Chapter Management, Volunteer, and Nominations platforms | - Establish clear platform ownership, roadmap planning, and governance frameworks across all digital systems | - Serve as a key digital partner to the Director of Applications & QA and Director of Enterprise Data & Analytics | Cross-Functional Oversight | - Drive coordination and strategic alignment across applications, QA, integrations, data, and analytics teams to support digital roadmap execution | - Guide the planning and rollout of new or evolving platforms, ensuring alignment with member needs and business outcomes | - Provide platform strategy input during enterprise planning, vendor selection, and implementation efforts | Digital Analytics & Tagging | - Lead digital tagging, funnel reporting, and analytics architecture (GA4, GTM, CDP) | - Partner with Data & Analytics to deliver actionable reporting on user behavior, performance KPIs, and member engagement | - Enable measurement frameworks for personalization and content targeting | AI & Personalization Strategy | - Drive experimentation and implementation of AI use cases related to customer experience, reporting, and engagement | - Collaborate with the CIO and Strategic Operations on the future of AI-enhanced analytics and member segmentation | Team Leadership | - Build and manage a high-performing team including: | - | - Manager of Enterprise Applications | - Web Analytics & Tagging Lead | - Community & Engagement Platforms Owner | | | - Provide mentorship and technical guidance across assigned platforms and staff | - | -