The Lead Salesforce Developer collaborates with a talented software engineering team to design and deliver custom Salesforce solutions that support evolving business and customer needs. This role partners closely with business stakeholders, management, and senior engineers to translate requirements into scalable technical solutions that enhance the Salesforce platform. | | In addition to hands-on development, the Lead Salesforce Developer provides technical leadership through coaching and mentorship, fostering the growth of team members, promoting engineering best practices, and helping build a high-performing development team. | | **This position is not available to residents of California**.
Responsibilities
- Participate in a fully remote software engineering team operating under Scrum and Agile principles. | - Design and develop custom Salesforce solutions with a strong emphasis on supporting and optimizing lead-to-cash business processes, including lead management, opportunity lifecycle, quoting, and revenue workflows. | - Write high-quality, scalable source code primarily in Apex, JavaScript, Visualforce, Aura, and Lightning Web Components, adhering to Salesforce development best practices, coding standards, and design patterns. | - Customize and extend the Salesforce platform to deliver scalable, business-aligned technical solutions. | - Experience designing and implementing scalable integrations using MuleSoft, including API-led architecture, system/process/experience layers, and seamless integration between Salesforce and external enterprise systems. | - Utilize source control tools such as Git and Bitbucket to manage code and deployments. | - Monitor Salesforce platform performance and proactively manage system usage limits (governor limits), ensuring optimal performance, scalability, and reliability of custom solutions. | - Participate in peer code reviews to ensure adherence to coding standards, best practices, and overall solution quality. | - Monitor and resolve automated build and deployment failures related to programmatic defects. | - Collaborate with cross-functional teams to map business processes, particularly lead-to-cash workflows, into effective Salesforce solutions. | - Guide solution design, drive technical excellence, and support the professional development of developers through knowledge sharing, code reviews, and continuous learning opportunities. | - Troubleshoot, log, and resolve Salesforce application issues in coordination with Salesforce Premier Support and third-party system integrators. | - Regularly evaluate and refine implemented solutions to ensure continued alignment with business goals and value delivery. | - Develop and maintain implementation of documentation and end-user guides for custom Salesforce functionality. | - Stay current with Salesforce technologies, best practices, and certifications. | - Experience working with AI tools or a demonstrated willingness to learn. | - Perform miscellaneous duties as assigned.
The Accounts Receivable Specialist will be responsible for day to day accounts receivable processing functions within the company including the efficient processing of orders, payments and delivery. You will also work closely with the Sales Department to ensure smooth workflows with a strong emphasis on system functionality between the departments. | | **This position is not available to residents of California**.
Responsibilities
- Mastery of the current sales and invoicing platforms allowing for continued development of best practices, refining of current processes, assistance with set up and testing of new procedures, products, promotions, etc. | - Liaise directly with the Sales and Sales Operations teams to work through daily procedure and workflow questions, troubleshoot any issues that are system related, and make recommendations regarding requests that are outside of normal processes | - Work with Finance team members performing hands on AR duties such as invoice creation, account set up, processing and application of credit card payments | - Working knowledge of online invoicing portals – ability to register for and submit invoices successfully online resulting in timely payments | - | Serve as the delegate for the Senior Accounts Receivable Coordinator in the event of absence for both daily responsibilities and representation in meetings | | - Responsible for completion of vendor documentation and oversight of the Monday.com board for potential customer document management | - Knowledge of daily electronic deposits and receipts posting, order updating and activation | - Updating of process and procedure manuals for basic Accounts Receivable functions | - Daily Management of the Accounts Receivable in-box and case system for processing payment inquiries, PO review, customer set up – and delegation of emails to appropriate team members when required | - Work end of month (EOM) processes – wire application, invoicing, other tasks as required | - Assist with audit for data collection as needed | - Professional customer service answering multiple questions via phone, email, case system and Webex | - Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment | - Miscellaneous duties, as assigned
The Endorsement Specialist provides accurate, professional and timely assistance to candidates throughout the endorsement process. In addition to reviewing, organizing, and, accepting endorsement applications, specialists may be responsible for performing quality control checks, and ensuring that applications are processed according to organizational quality standards through audit procedures.
Responsibilities
- Review and process candidate endorsement applications and enter data into membership system. | - Organize and maintain candidate records. | - Perform reviews of candidate experience utilizing the guidelines for each credential scheme requirement. | - Verify candidate experience through employment audits. | - Communicate via phone, email and online with endorsers regarding endorsement applications. | - Use endorsement applications for entire lifecycle up to and including audit resolution.
Our overall objective is to drive member value through the development and execution of a global multi-faceted global member engagement program that fosters a deep sense of community for current and future members by delivering ongoing, meaningful and relevant interactions. The program includes, but is not limited to, developing offerings that support current and future members in excelling as professionals, influencing the future of the profession, and making an impact through volunteering and our global chapter network. A focus on and commitment to elevating global customer satisfaction by promoting a consistent and positive end user experience for current and future members is essential as is understanding that this position plays a key role in driving membership growth, facilitating current and future member journeys and enhancing member programs and services that increase our value proposition. | | If you have a passion for working closely with volunteer leaders worldwide and collaborating on various projects to make a positive impact in the global community, join the ISC2 Membership team! ISC2 is looking for a team player with a positive attitude to serve as its Chapter Relations Manager. | | This individual requires a strong work ethic, uses an agile approach to prioritizing multiple projects, interfaces effectively with senior leadership and volunteers worldwide, and provides timely follow-up and execution of all critical assignments. If you have a proven track-record of professional excellence and a high willingness to learn and grow, you’ll fit right in to our high-energy and experienced team! | | **This position is not available to residents of California**.
Responsibilities
- Oversee the management of over 160+ chapters worldwide, formation and onboarding of new chapters, developing policies, processes and procedures to effectively execute and maintain all ISC2 programs related to chapter functions and operations. | - Collaborate on the development and launch of various ISC2 corporate initiatives for chapters on a global scale, and work with regional teams to determine best practices for regional implementation | - Lead the implementation of key change initiatives (projects) related to the Board-approved chapter strategy. | - Oversee chapter leadership groups (Chapter Advisory Committee and Chapter Regional Management Committees), providing support, guidance and resources to ensure effective governance, communication, and committee activities pursuant to ISC2 objectives. | - Using a blend of data-driven and relational insights, develop strategies to ensure chapter leaders and members recognize the value of ISC2 membership and remain engaged. | - Lead the execution of all ISC2 hosted events and forums for chapters to ensure high level of participation and engagement. | - Provide effective and regular outreach to chapters to strengthen relations with ISC2 to better align chapter activities with ISC2’s goals and mission. | - Collaborate with various ISC2 business units, working closely to develop synergetic marketing communication strategies and campaigns that promote ISC2 programs and initiatives related to chapters. | - Supervise regional chapter specialists on day to day work, maintaining level of excellence in meeting SLA’s, support, communication and training. | - Review chapter audits and develop action plans for inactive chapters, providing assistance so they meet requirements and remain in good standing. | - Collaborate with other non-profit/academic organizations to grow ISC2 programs via chapter partnerships. | - Develop an awards and recognition program to acknowledge outstanding chapter achievements | - Establish accurate and valuable metrics to gauge member value and awareness, communicate and report on programs activities regularly with various business units. | - Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment. | - Motivate and lead a diverse, high-performing team, utilizing effective talent management practices to attract and retain team members. Ensure high levels of employee engagement, operations performance excellence, commitment to continuous learning and appropriate succession planning. | - Perform miscellaneous duties as assigned.
The Endpoint Support Specialist provides advanced end-user support and manage the lifecycle of endpoint devices across the organization. This role is hands-on and focuses on macOS environments, device management, and onboarding and offboarding. | The incumbent will serve as a key technical resource for endpoint support and Microsoft 365, and act as an escalation point for the service desk team.
Responsibilities
Endpoint Management and Mac Administration | - Manage the lifecycle of Mac devices, including ordering, configuring, provisioning, deploying, and decommissioning. | - Administer and maintain JAMF for device configuration, policy enforcement, deploy Security and operating system patches. | - Ensure endpoints meet security and configuration standards. | Onboarding and Offboarding | - Execute technical onboarding and offboarding processes for employees. | - Deliver onboarding orientation and basic system training. | - Provision hardware, software, and access based on role requirements. | - Coordinate with HR and security teams to ensure timely and secure transitions. | Advanced End User Support | - Resolve escalated tickets from the service desk team promptly and meet SLA targets for complex issues. | - Troubleshoot macOS, Microsoft 365, and endpoint-related issues. | Microsoft 365 and Application Support | - Serve as a technical resource for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive. | - Support identity and access tasks, including account provisioning and troubleshooting. | - Assist with issue resolution across enterprise applications. | Service Desk Escalation and Collaboration | - Act as an escalation point for service desk analysts. | - Provide guidance and knowledge sharing to the team. | - Help improve support processes and documentation. | - Manage and resolve Jira Service Management requests within defined SLAs; escalate appropriately. | - Order equipment and software through preferred vendors and maintain accurate asset inventory in accordance with policy. | - Provide technical support for dedicated events and assigned projects. | - Perform other duties as assigned. | Process Improvement and Documentation | - Document procedures and technical solutions. | - Identify opportunities to improve efficiency and user experience. | - Contribute to the continuous improvement of IT support operations. | Miscellaneous duties as assigned.
The primary objective of the Customer Experience Associate (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions. This is a key role within the organization as you are the face and voice of our customers and our Human Brand. You are the front line of support for our customers answering the their questions and enquires to ensure satisfaction with our products, and services, and (when applicable) actively promoting new services. This is not a conventional call center role with the focus on customer experience as opposed to handling time. With this in mind, the CEA must be passionate about customer experience and providing world-class service to our customers to achieve both individual and company objectives. This is a remote role. | | **This position is not available to residents of California**.
Responsibilities
- Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role. | - Actively promote products and services to our customers, explaining products and making recommendations based on customer driven information. | - Actively seek opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty. | - Manage day to day contacts: | - Deliver accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact. | - Resolve customer concerns through the case management system; create cases for each contact handled. | - Assist customers and candidates with items such as: password resets; contact or profile change requests; “how-to” issues concerning website use; certification process and renewal related issues/inquires; extensions; etc. | - Process payments for annual maintenance fees and diagnoses payment errors. | - Register customers for seminars. | | - Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc. | - Recognize, document, and inform the regional manager regarding trends in customer correspondence. | - Escalate complex inquires / requests to subject matter experts. | - Carry out effective outreach to customers as required. | - Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries. | - Perform miscellaneous duties as assigned.
The Senior Manager, Events is responsible for strategic oversight, portfolio performance and team leadership for the Americas event portfolio, including in-person, virtual and hybrid events, workshops, and webinars. You will set priorities, success metrics and operating frameworks to ensure events deliver strong member engagement, brand impact and revenue performance. You will also serve as the global program owner for ISC2s virtual events and webinar portfolio, driving continuous improvement in program design technology, scalability and attendee experience. | | In addition, you will lead and coach a high-performing team of event planners, providing direction and coaching, and ensuring the team's delivery of financially successful events that support organizational goals for engagement, education, and growth. | | **This position is not available to residents of California**.
Responsibilities
Team Leadership & Collaboration | - Provide strategic leadership, oversight, and governance for the Americas Event team, ensuring consistent delivery across in-person, hybrid, virtual, and webinar programs | - Lead annual planning, set team goals, success metrics and timelines for the Americas event portfolio, ensuring alignment with organizational priorities | - Oversee regional event budgets, forecasts, pricing models and cost-of-delivery analysis to support informed decision-making | - Review event performance, financial outcomes and attendee insights to guide portfolio optimization and future planning | - Partner with cross-functional teams to ensure audience acquisition, optimized member programming, and content alignment | - Establish team priorities, operating procedures and resource allocation to support balanced workloads, operational excellence and scalable delivery | - Foster an inclusive, collaborative and ISC2 values-aligned team culture | Budgeting and Reporting | - Oversee and deliver regional event performance reporting, including expenses, revenue contribution, attendee and sponsor feedback, and ROI analysis | - Translate performance data into clear recommendations and decisions for leadership regarding investment, prioritization and future improvements | - Conduct competitive analysis and audience insights to benchmark performance and identify growth opportunities | - Manage event budgets, ensuring accuracy, responsible spending, and allocation across events | - Develop and maintain scalable processes, SOPs and operational frameworks for the Americas event team | - Identify operational, technical and financial risks and develop mitigation strategies | Program Ownership: Virtual Events & Webinars | - Define the vision, success metrics and roadmap for ISC2’s virtual events and webinar portfolio, ensuring scalability, consistency and long-term value | - Serves as the strategic owner of ISC2’s global virtual event and webinar program, setting direction for programming, technology, attendee engagement and partner integration | - Provide oversight and governance to ensure consistent, high-quality delivery by production teams | - Collaborate with marketing, communications, business development, member engagement and content teams to optimize virtual audience acquisition and engagement | - Oversee the global webinar calendar, intake process and production team to ensure consistency and quality | Operational & Technical Oversight | - Provide oversight of ISC2’s event technology ecosystem, including vendor relationships, contracting, integrations and data flows | - Evaluate technology performance, identify gaps and drive adoption of tools or enhancements that improve event efficiency, reporting and attendee experience | - Provide thought leadership and contribute to committees or initiatives as assigned | - Stay current on trends in event management, delivery, event technology and industry best practices | - Partner with cross-functional stakeholders to improve processes, workflows and documentation of best practices | - Develop and maintain a working understanding of ISC2 certifications, membership value, products, and services to support effective member engagement and consistent event experience across in-person and virtual programs | - Perform other duties as assigned
The Manager, Events is responsible for planning, executing, and delivering ISC2’s Americas-based events, with a primary focus on supporting the organization’s flagship conference, Security Congress, as well as additional in-person, hybrid, and virtual programs. This role serves as a key leader within the Americas Events team, translating event strategy into detailed plans and high-quality execution. | | Reporting to the Senior Manager, Events, you will play a hands-on role in event planning, vendor management, budgeting, and on-site execution, while also supporting the development and coordination of your team members and external partners. | | **This position is not available to residents of California**.
Responsibilities
Event Planning & Delivery | - Lead the end-to-end operational planning and delivery of assigned Americas events, including ISC2’s flagship conference, Security Congress, and other in-person, hybrid, and virtual programs as assigned | - Manage all event logistics, including venue sourcing, contract negotiations, vendor management, production timelines, and on-site execution | - Develop and maintain detailed project plans, timelines, run-of-show documents, and production schedules to support seamless event delivery | - Ensure events are delivered in alignment with approved budgets, timelines, and ISC2 brand and experience standards | - Manage all on-site and pre-event logistics, including attendee flow, meeting room setup, Audio-Visual setup, staging, F&B, security coordination, and contingency planning | - Lead the event planning lifecycle for assigned programs, translating portfolio strategy into detailed planning frameworks, timelines, and execution plans for the team | - Define planning milestones, decision points, and readiness criteria to ensure events progress smoothly from concept through delivery | - Travel to events as required to oversee on-site execution and resolve issues in real time | - Own planning decisions for complex, high-visibility programs, serving as the escalation point for scope, timeline, budget, or delivery risks | - Lead planning strategy for ISC2’s flagship conference and other complex in-person events, including sequencing of workstreams, vendor coordination models, and on-site operational plans | | Budgeting & Vendor Management | - Develop, manage, and track event budgets, forecasts, and cost-of-delivery for assigned programs | - Monitor expenses and proactively identify risks, savings opportunities, or budget variances | - Negotiate contracts with venues, production vendors, and suppliers to secure favorable terms and ensure alignment with organizational policies | - Support post-event financial reconciliation and reporting | - Serve as the primary point of contact for venues, vendors, production partners, and internal stakeholders for assigned events | - Manage vendor relationships in line with agreed scopes, timelines, budgets, and SLAs | - Partner with Legal, Finance, and the Senior Manager, Events to ensure contracts align with ISC2 policies and risk standards | | Team Leadership & Support | - Provide day-to-day guidance and operational support to event specialists on assigned programs | - Serve as a mentor and escalation point for junior team members, supporting skill development and consistent execution | - Collaborate closely with the Senior Manager, Events to align priorities, timelines, and resourcing requirements | - Contribute to team process improvements, documentation, and best practices | | Cross-Functional Collaboration | Partner with Event Marketing, Sponsorship Sales, Creative Services, Communications, and Content teams to support audience acquisition, sponsor fulfillment, and program delivery | - Ensure timely coordination of deliverables across stakeholders to support a seamless attendee and partner experience | - Support reporting and post-event analysis, including attendee feedback, vendor performance, and operational insights | - Develop and maintain a working understanding of ISC2 certifications, membership value, products, and services to support effective member engagement and consistent event experience across in-person and virtual programs | - Miscellaneous duties as assigned |
As Senior Sales Enablement Specialist, your primary responsibility is to for provide quality, cost effective ISC2 Sales Learning and Development curriculum to your assigned region, including follow-up programming to improve the application of the learning back at the participant’s office and participation in the planning of the course curriculum. You will also partner with sales leaders and ISC2 Learning and Development on initiatives that have an ISC2 Sales learning and development component, or impact. | | **This position is not available to residents of California.**
Responsibilities
- Develop the Sales Training and Education strategy which supports the delivery of ISC2 business and sales priorities and meets operational regional requirements, ensuring that the best commercial outcome is delivered from the resources available | - | Set up, prepare for, and facilitate assigned sales courses from the sales course curriculum, ensuring that participants have an excellent quality learning experience and leave with an understanding of how to apply the program concepts within the context of ISC2 | | - Ensure all sales colleagues, both new and existing, are trained to the highest standards of ISC2 sales excellence | - Contribute to the development of a detailed induction course for all new sales recruits with relevant supporting manuals including common sales processes such as forecasting, ensuring skills are maximised to drive sales and enhance revenue | - Assist Supervisors/Managers/Sales Support with the transition of new recruits onto the sales floor or field sales, and plan their ongoing development needs | - Coach sales managers on external and internal sales processes as they review the processes with their team members | - Consult with regional sales leaders and the corporate sales training team about special projects or external consulting needs where the sales Learning and Development team can support desired organizational changes and development. Provide best practice advice and programming consistent with our sales course offerings and leadership principles | - Deliver classroom, e-learning, and blended training in the region | - Deliver internal sales process methodologies training such as sales forecasting and CRM training, and deliver selected external professional sales process methodologies such as Miller Heiman Sales Training | - Contribute to overall sales training curriculum design, that meets the strategic needs of ISC2, as well as a colleague curriculum that enhances selected interpersonal skills using courses that are complementary to our other offerings and that can be interspersed among the core leadership L&D programming | - Interpret sales skills assessments and review the sales skills assessment results with individuals and their managers, and actively participate in follow up activities to demonstrate skills learned | - Review the effectiveness of the provision of sales training against ISC2 requirements, in terms of the appropriateness, quality and level of that provision. Suggest revisions to existing sales courses, and design presentations and short courses from scratch for project work and consulting with sales leaders on regional issues | - Enable knowledge sharing and cooperation between sales enablement and other internal teams and departments | - Bridge gaps between sales and other departments to ensure alignment with marketing, product, and customer support | - Facilitate communication within the sales enablement team and keep stakeholders informed about initiatives | - | Complete train-the-trainer external sales training and successfully become certified to facilitate the courses ISC2 decides to present in-house | | - Misc duties as assigned |