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The Systems Engineer will be responsible for maintaining and improving the core internal systems that support day-to-day IT operations across the enterprise. This role plays a critical function in supporting the global infrastructure footprint with a focus on automation, reliability, security, and supportability. The ideal candidate is a self-managed, highly responsive individual who is passionate about operational excellence and comfortable handling both server-level infrastructure and end-user escalations.

This position serves as the primary escalation point for the Service Desk and is expected to lead in issue resolution across platforms such as Okta, JAMF, Active Directory, and Microsoft Azure. The role is well-suited for an entry to mid-level systems engineer who thrives in a remote environment and brings a strong customer service orientation alongside deep technical skills.

• Maintain, build upon and implement the global infrastructure footprint with a key focus on automation.
• Be security conscious. Guard the confidentiality, integrity, and availability of data and systems at ISC2.
• Serve as the primary escalation point for complex Service Desk incidents and requests, including user access provisioning, permission modifications, and system-level troubleshooting.
• Manage and improve patching processes with Qualys, remediating vulnerabilities within required compliance timelines.
• Administer Windows Server infrastructure, including provisioning, decommissioning, and performance optimization.
• Support Entra ID (formerly Azure Active Directory) for identity management, access control, directory synchronization, and Privileged Identity Management (PIM) configuration and operations.
• Assist in managing the organization’s PKI environment, including certificate lifecycle tasks and integration with identity and security systems.
• Support and maintain the macOS endpoint management environment using JAMF, collaborating closely with the internal ISC2 Service Desk to optimize workflows and reduce reliance on external support vendors.
• Perform limited on-premises support for Nutanix hardware infrastructure, audiovisual systems, and in-person meeting setup as required.
• Maintain high-quality documentation, including root cause analysis, diagrams, and internal knowledge base articles.
• Communicate effectively in a remote-first environment; maintain strong visibility and accountability in team channels.
• Perform additional duties as assigned.

• Strong oral/written communication, presentation, and organizational skills. Must articulate complex problems in simple, business-relevant terms.
• Strong attention to detail with a bias for action.
• Ability to work independently as well as collaboratively with a team of a geographically dispersed members to accomplish tasks in a deadline-driven environmentExcellent written and verbal communications skills.
• Ability to work in a fast-paced dynamic environment.
• Ability to handle sensitive information with discretion and professionalism.

•	Industry certifications such as ISC2 SSCP, CompTIA Security+, Network+, and Microsoft-related certifications (e.g. Microsoft Fundamentals, Azure Fundamentals, etc.) are a plus.
•	Familiarity with Okta SSO, SCIM/JIT provisioning, and user management.
•	Knowledge of backup technologies such as Veeam and/or HYCU.
•	Understanding of ITIL principles and Agile methodologies.
•	Prior exposure to CI/CD pipelines and cloud automation tools is a plus.

• Bachelor's degree in information technology, Computer Science, or related field preferred; or at least 4 years of enterprise-level work experience may be considered in lieu of degree
• 3+ years of enterprise-level systems administration experience.
• Experience managing and administering Qualys, JAMF, Active Directory, and enterprise PKI.
• Hands-on experience with Microsoft technologies including Office 365, Azure AD, SharePoint, and PowerShell scripting.
• Experience working in ticketing systems such as Jira Service Management.
• Experience managing small-scale hypervisor environments (Nutanix or similar).

• Work during normal business hours to include extended hours when necessary.
• Support international locations, requiring off-hours work time.
• Travel up to 10% for onsite support.
• Remain in a stationary position, often standing or sitting, for prolonged periods

• Regular use of office equipment such as a computer/laptop and monitor computer screens

• Occasionally, 10-15% of the time, transport and/or lift to 50 lbs. of equipment or packages, which may also involve squatting, bending, or kneeling. Must be able to crawl into spaces, i.e. under desks, etc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.