We are seeking a motivated Business Development Representative (BDR) to join our growing sales team. You will play a critical role in building pipeline by identifying, qualifying, and setting appointments with prospective customers. You will have strong communication skills and a competitive spirit. This role is also ideal for a candidate with a desire to grow a career in sales.
Responsibilities
Lead Qualification | - Research inbound and outbound leads to assess fit and buying potential | - Engage prospects via phone, email, and social channels to qualify interest and gather key information | - Maintain accurate records of prospect interactions and qualification notes in the CRM | Lead Generation & Appointment Setting | - Proactively prospect new accounts through outbound calls, emails, LinkedIn, and other channels | - Nurture leads and schedule qualified sales appointments for Account Executives | - Collaborate with Marketing and Sales to refine targeting strategies and campaigns | - Consistently meet or exceed daily/weekly activity and meeting-setting goals | Collaboration & Reporting | - Provide feedback on lead quality and campaign performance to Marketing | - Work closely with Account Executives to ensure smooth handoff of qualified leads | - Generate regular reports on activity, conversion rates, and pipeline contribution | - Misc duties as assigned
The Sr. Manager, Membership drives member value through the development and execution of a global multi-faceted membership program that fosters a deep sense of community for current and future members by delivering ongoing, meaningful and relevant interactions. The program includes, but is not limited to, developing offerings that support current and future members in excelling as professionals, influencing the future of the profession, and making an impact through volunteering and our global chapter network. A focus on and commitment to elevating global customer satisfaction by promoting a consistent and positive end user experience for current and future members is essential as is understanding that this position plays a key role in driving membership growth, facilitating current and future member journeys and enhancing member programs and services that increase our value proposition. | | The position leads a diverse global team of professionals who bring technical, learning, digital and operational expertise to a dynamic cyber security profession to deliver innovative, timely, and relevant member, volunteer leader, chapter and customer experiences.
Responsibilities
- Establish and implement strategies, plans and tactics to grow, engage, retain and support ISC2 current and future global membership through: | - | - Fostering and promoting the global membership benefit program, developing new programs, partnerships and activities to enhance the value of being an ISC2 member or affiliation to ISC2, and ensuring that current offerings, benefits and services are highly valued. | - Developing and supporting volunteer and member engagement opportunities across the enterprise. | - Global management of chapters. | - Managing and overseeing all activities, programs and services that meet the needs and interests of ISC2 membership – members, chapters, volunteers – identifying and pursuing opportunities to engage current and future members as active participants. | | - Collaborate with the Sr. Director of Membership in executing a comprehensive membership strategy designed to maximize member value through a portfolio of curated products, services, event programming, networking and engagement opportunities. | - Collaborate with the Sr. Director of Membership to develop a cohesive and effective volunteer leadership structure that meets and aligns with the needs and mission of ISC2, promoting volunteer growth and leadership development. | - Develop and work with key staff/volunteer groups to implement a volunteer development plan and organizational programs and initiatives aimed at strategically recruiting, placing, training, developing and recognizing volunteers at all levels of organizational need. | - Collaborate with Sr. Director of Membership in aligning the strategic goals and activities of the chapters to the mission and vision of ISC2, while building and maintaining positive relationships with chapters and their leadership. | - Collaborate across all units to gather intelligence and design better ways to deploy resources and stimulate engagement, collaboration and participation across the organization. | - Lead all aspects of member communication and services to ensure high-quality member experience, articulating the member value proposition and ensuring all membership materials and outreach clearly communicate this message. | - Build and cultivate strategic alliances to grow global membership programs. | - Manage the efficient operation and administration of the ISC2 store to serve as a valuable resource for membership | - Oversee and manage the day to day work of the membership team to include chapter, volunteer and member engagement | - Develop regular report on membership metrics and provide actionable insights to leadership. | - Perform miscellaneous projects and duties as assigned.
Our overall objective is to drive member value through the development and execution of a global multi-faceted global member engagement program that fosters a deep sense of community for current and future members by delivering ongoing, meaningful and relevant interactions. The program includes, but is not limited to, developing offerings that support current and future members in excelling as professionals, influencing the future of the profession, and making an impact through volunteering and our global chapter network. A focus on and commitment to elevating global customer satisfaction by promoting a consistent and positive end user experience for current and future members is essential as is understanding that this position plays a key role in driving membership growth, facilitating current and future member journeys and enhancing member programs and services that increase our value proposition. | | If you have a passion for working closely with volunteer leaders worldwide and collaborating on various projects to make a positive impact in the global community, join the ISC2 Membership team! ISC2 is looking for a team player with a positive attitude to serve as its Chapter Relations Manager. | | This individual requires a strong work ethic, uses an agile approach to prioritizing multiple projects, interfaces effectively with senior leadership and volunteers worldwide, and provides timely follow-up and execution of all critical assignments. If you have a proven track-record of professional excellence and a high willingness to learn and grow, you’ll fit right in to our high-energy and experienced team!
Responsibilities
- Oversee the management of over 160+ chapters worldwide, formation and onboarding of new chapters, developing policies, processes and procedures to effectively execute and maintain all ISC2 programs related to chapter functions and operations. | - Collaborate on the development and launch of various ISC2 corporate initiatives for chapters on a global scale, and work with regional teams to determine best practices for regional implementation | - Lead the implementation of key change initiatives (projects) related to the Board-approved chapter strategy. | - Oversee chapter leadership groups (Chapter Advisory Committee and Chapter Regional Management Committees), providing support, guidance and resources to ensure effective governance, communication, and committee activities pursuant to ISC2 objectives. | - Using a blend of data-driven and relational insights, develop strategies to ensure chapter leaders and members recognize the value of ISC2 membership and remain engaged. | - Lead the execution of all ISC2 hosted events and forums for chapters to ensure high level of participation and engagement. | - Provide effective and regular outreach to chapters to strengthen relations with ISC2 to better align chapter activities with ISC2’s goals and mission. | - Collaborate with various ISC2 business units, working closely to develop synergetic marketing communication strategies and campaigns that promote ISC2 programs and initiatives related to chapters. | - Supervise regional chapter specialists on day to day work, maintaining level of excellence in meeting SLA’s, support, communication and training. | - Review chapter audits and develop action plans for inactive chapters, providing assistance so they meet requirements and remain in good standing. | - Collaborate with other non-profit/academic organizations to grow ISC2 programs via chapter partnerships. | - Develop an awards and recognition program to acknowledge outstanding chapter achievements | - Establish accurate and valuable metrics to gauge member value and awareness, communicate and report on programs activities regularly with various business units. | - Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment. | - Motivate and lead a diverse, high-performing team, utilizing effective talent management practices to attract and retain team members. Ensure high levels of employee engagement, operations performance excellence, commitment to continuous learning and appropriate succession planning. | - Perform miscellaneous duties as assigned.
The Senior Director of Digital Platforms will lead the strategy, governance, and execution of the organization’s customer-facing and revenue-generating digital platforms. This role is responsible for aligning digital systems with member experience, business growth, and data-driven decision-making. It provides cross-functional leadership across applications, data, and product stakeholders while ensuring the organization’s digital technology stack is scalable, performant, and innovative. | | This role is both strategic and operational — ideal for a digital leader with strong technical acumen, platform ownership experience, and a proven ability to lead cross-functional initiatives in complex environments.
Responsibilities
Digital Platform Leadership & Governance | - Oversee the full lifecycle of key digital platforms including: | CMS, Search, Ecommerce, Personalization and Customer Data Platform, Community Forum, Chat, LMS, Events, Chapter Management, Volunteer, and Nominations platforms | - Establish clear platform ownership, roadmap planning, and governance frameworks across all digital systems | - Serve as a key digital partner to the Director of Applications & QA and Director of Enterprise Data & Analytics | Cross-Functional Oversight | - Drive coordination and strategic alignment across applications, QA, integrations, data, and analytics teams to support digital roadmap execution | - Guide the planning and rollout of new or evolving platforms, ensuring alignment with member needs and business outcomes | - Provide platform strategy input during enterprise planning, vendor selection, and implementation efforts | Digital Analytics & Tagging | - Lead digital tagging, funnel reporting, and analytics architecture (GA4, GTM, CDP) | - Partner with Data & Analytics to deliver actionable reporting on user behavior, performance KPIs, and member engagement | - Enable measurement frameworks for personalization and content targeting | AI & Personalization Strategy | - Drive experimentation and implementation of AI use cases related to customer experience, reporting, and engagement | - Collaborate with the CIO and Strategic Operations on the future of AI-enhanced analytics and member segmentation | Team Leadership | - Build and manage a high-performing team including: | - | - Manager of Enterprise Applications | - Web Analytics & Tagging Lead | - Community & Engagement Platforms Owner | | | - Provide mentorship and technical guidance across assigned platforms and staff | - | -
ISC2 is a global leader in advocating for a vibrant cybersecurity ecosystem. We shape meaningful and impactful policy, regulations, laws, guidance and frameworks across the globe that ensure the strongest cybersecurity postures possible and raise awareness of and advocate for a well-qualified and well-trained global cybersecurity workforce as a critical component of cybersecurity resilience and strength. While we aim to serve as a trusted resource for the global policymaking community, our members are at the heart of our work. To this end, we focus on current and futures issues critical to cybersecurity professionals and their critical role in keeping us all safe and secure and to ensure the profession has the support it needs to grow to advance cyber resilience globally. | | ISC2’s Advocacy function is expanding in both its scale and depth. The Global Advocacy Director is a key part of this expansion as it will lead the development of two key areas in the Advocacy function. You will lead ISC2’s work to engage in the global advocacy cybersecurity ecosystem, and will also lead the development of an advocacy content curation function that will further establish ISC2 as a thought leader among key stakeholders.
Responsibilities
- Develop long and short-term strategies in advancing ISC2’s position as a global cybersecurity leader among global and regional multi-lateral organizations, including the United Nations, World Economic Forum, Organization of American States, African Union and other global coalitions | - Lead ISC2’s engagement with the bodies noted above, including serving on working groups, advocating for the adoption of policies aimed at advancing commitments to developing a well-qualified cybersecurity workforce and connecting ISC2 staff and members to opportunities resulting from the engagement | - Develop and manage a process for policy position development at ISC2 | - Develop and manage a process for responses to public consultations and requests for inquiry / input | - In partnership with other Advocacy staff members, develop and manage a process for leveraging member’s experience and expertise to inform our advocacy work and policy positions | - Serve as the lead internal partner to ISC2 Corporate Affairs and Advocacy leadership in raising awareness of ISC2’s advocacy work, including providing content for outputs to our members (articles, blogs etc), providing content to support ISC2’s social media strategy and serving as the lead on special research projects | - Survey, craft, pursue and propose opportunities for ISC2 to engage in policy discussions and thought leadership opportunities | - Educate, engage, leverage ISC2 members into advocacy activities and opportunities | - Serve as a leader and representative of ISC2 values internally and externally | - Lead, develop and coach staff | - Oversee and manage budgets | - Other duties as assigned
As Sales Associate for Mid-Market, you'll meet and exceed monthly sales quota objectives by acquiring and growing targeted verticals in US/Canada. | | You will lead a new business portfolio, and will focus on greenfield accounts through prospecting, heavy cold-calling, networking, and generating leads. Excelling in a dynamic environment, you will understand customers' challenges and business objectives and help accounts lead their employees to certification goals. You will do this by providing excellent customer service, creating specialized bundles to achieve customer goals, while negotiating and closing business. | | Whilst your primary focus will be on Mid-Market sales, you will also be responsible supporting the B2C sales team with other duties such as lead follow up for the team when needed, resolving customer issues and providing support to current and prospective customers.
Responsibilities
- Make daily, high-volume calls to individuals, businesses, members, chapters, or other leads to sell into ISC2 directly delivered classes (online instructor lead, classroom-based and self-paced training,) ensuring activity is recorded in Salesforce | - Engage with decision makers to increase ISC2 direct public class sales | - Maintain a high level of customer satisfaction with prospects and current members Effectively maintain daily accurate and up-to-date customer data in Salesforce CRM | - Work with internal teams to make sure communications are effective and efficient between ISC2 and our customers | - Works closely with the inside Sales Team Lead to assist with sales support as needed | - Provides feedback to the marketing and sales teams on the effectiveness and of the individual lead campaigns | - Miscellaneous duties, as assigned
Reporting to the Senior Manager, B2B and Channel Marketing, you will be a key player in a team which focuses on the entire value proposition we have for our B2B audience. As Specialist, B2B and Channel Marketing, you will be an SME for the B2B audience, working closely with progression and membership marketing teams to drive engagement and progression with Candidates and members at a B2B level while driving progression of the B2B contacts overall. | | Working closely with the sales team, you will also support the Senior Manager in implementing omnichannel marketing campaigns and produce marketing collateral and assets for B2B stakeholders.
Responsibilities
- Works with and assists in the creation, delivery and execution of multiple, often concurrent, integrated strategic marketing campaigns, activities and projects designed to drive certification training | | - Responsible for tracking overall effectiveness of campaigns/projects, recommending appropriate adjustments (media mix and consumer targeting strategies) to improve results based on experience, data, and analytics. Uses A/B testing when appropriate | | - Acts as SME within the organization for B2B segments | | - Contributes to projects and campaigns and to creative and analytical brainstorming | | - Ability to manage multiple projects from start to finish, meeting deadlines | | - Experience in copywriting and producing content | | - Collaborates with counterparts in wider marketing team to ensure best practices, sharing of insights and delivery of a positive experience for our audiences | | - Stays informed on developments in the marketing discipline and within our sphere of influence: new techniques, ideas, channels, strategies, etc | | - Ability to understand and translate ISC2’s offerings into value-add propositions | | - Participate and assist in the development and execution of GTM plans and strategies for new, current and updated offerings | - Assist in measuring effectiveness of marketing programs on an ongoing basis via input and reporting; Develop actionable, data-driven insights to inform team to enhance and create effective marketing strategies | | - Conduct market, audience and competitive research to identify new industry opportunities | | - Work collaboratively with the team to meet ongoing business objectives | - Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment | | - Miscellaneous duties as assigned
The Senior Business Applications Manager will lead the planning, delivery, security and optimization of ISC2's business application ecosystem including API integrations, source control, SSO, devSecOps and containerized deployments to various environments, with strong focus on performance, security and engineering excellence. With deep experience in enterprise business applications including Salesforce, systems integrations and end to end software delivery governance, the incumbent will help drive architecture, integration, and secure development practices across platforms, ensuring that our application stack supports evolving business needs while aligning with modern DevSecOps principles. In addition to technical execution, the incumbent will mentor team members, enforce governance standards, and promote a culture of ownership and continuous improvement.
Responsibilities
- Own the end-to-end lifecycle of enterprise business applications, including Salesforce and other integrated platforms. | - Lead architecture, design, deployment, and governance of business-critical applications and integrations using APIs and service-layer architecture. | - Drive the adoption of DevSecOps practices across the full SDLC, embedding security controls, automated testing, and compliance checks into every phase of development and deployment. | - Implement and manage source control, SSO, environment strategy, and release management pipelines using Bitbucket, Git, CI/CD tools, and secure deployment frameworks. | - Leverage Docker and Kubernetes to manage scalable, containerized environments supporting agile deployment and performance tuning. | - Establish and enforce standards of code quality, secure SDLC, and code deployment governance across all business applications. | - Collaborate with security and infrastructure teams to ensure compliance with security policies, threat modeling, and vulnerability management. | - Partner with business stakeholders to translate complex functional requirements into secure, scalable, and integrated solutions. | - Provide technical leadership in configuration, development, and deployment using tools such as Salesforce DX, Git, Bitbucket, and automation pipelines. | - Mentor and supervise developers and administrators, fostering collaboration, accountability, and technical excellence. | - Maintain system documentation, environment maps, deployment procedures, and end-user training materials. | - Stay current with application security trends, Salesforce and enterprise software updates, and container orchestration innovations. | - Miscellaneous duties as assigned.
The Project Manager will be responsible for overseeing and driving the successful execution of both IT and strategic initiatives across the organization. This role will manage projects from inception through to completion, ensuring they are delivered on time, within scope, and on budget. The Project Manager will lead cross-functional teams, communicate progress to stakeholders, and manage risks and issues as they arise. This individual will also facilitate Steering Committee meetings, lead specialized project meetings, and present project updates to executive leadership and in company-wide forums, leveraging their expertise in project management tools, methodologies, and advanced presentation skills. Experience in digital transformation, change management, process improvement, and technical platform migration projects is essential. | | **Candidates should be located in Eastern Time Zone or Central Time Zone (EST or CST).**
Responsibilities
- Track and manage technical projects according to the selected project management framework (Agile, Waterfall, or hybrid) and provide detailed reports on progress, status, risks, and any emerging issues. | - Lead projects to successful completion while adhering to timelines and staying within budget constraints. | - Identify, track, and mitigate risks by developing strategies in collaboration with project teams and stakeholders. | - Define and prioritize work in alignment with business goals, working closely with cross-functional teams to ensure that project objectives are met. | - Facilitate, motivate, and recognize project teams to foster high performance, teamwork, and collaboration. | - Build strong partnerships with other teams, peers, and leadership to build trust and influence outcomes. | - Contribute to the design and optimization of business processes, practices, and standards as part of continuous improvement initiatives. | - Lead digital transformation, process improvement, and technical platform migration projects, ensuring alignment with organizational strategy. | - Plan, facilitate, and manage Steering Committee meetings for larger projects, ensuring alignment with executive stakeholders. | - Create and lead specialized and ad-hoc meetings as needed to drive project success, including project team meetings and executive updates. | - Present project progress, key updates, and outcomes confidently to executive teams, company-wide town hall meetings, and other leadership forums. | - Miscellaneous duties as assigned.
The Accounts Receivable Supervisor will be responsible for overseeing the Accounts Receivable team, and all billing, collections and reconciliation activities. This role will ensure timely and accurate invoicing, payment application, credit management and cross functional coordination with the Finance, Education and Sales teams. The Supervisor will also serve as the AR Manager delegate when needed and will have the expectation of a high degree of comprehension of the systems used by the AR Team, focusing on the technology and integration from system to system; This includes but is not limited to: Salesforce, CommerceTools, Stripe, Intacct and Cvent.
Responsibilities
- Supervise all Accounts Receivable staff and review all Accounts Receivable transactions including PO’s, Invoices, Credits, Refunds, Ecommerce and AMFs. | - Lead Month end close processes: final invoicing, reconciliations, statements, write off’s and reporting. | - Accountable for overall AR Reconcilliation – including analyzation and justification of balance changes, KPI’s, and DSO numbers. Ability to investigate, identify, and resolve discrepancies. | - Manage vendor registrations, including assignment and final review of vendor registration documents. | - Maintain Accounts Receivable procedures and policies and train both internal and external stakeholders on AR processes. Work with teams as needed to develop and document new/updated processes. | - Manage the reconciliation of Ecomm, AMF, Credit card and bank deposits. Monitor and investigate integration errors. Work with various teams on corrections. | - Review and process credit applications. Accountable for evaluating and managing customer credit lines regularly. | - Support RRP/CRM implementation through design and testing. Expectation to be able to work with the PMO team for any troubleshooting, questions, design, process capture, etc. Create and maintain up to date documentation. | - Oversee the AR shared email box and case system, including assignment and coaching of AR team to support. Respond to inquiries and resolve various payment, etc. issues. | - Lead the Event approval process based on customer credit and payment status. | - Provide high-level customer service to both internal staff and external customers/partners, lending support to the various teams as needed. | - Perform additional duties as assigned.
The Senior Director of PMO is a strategic leadership role responsible for overseeing the entire Enterprise Project Management Office (EPMO), ensuring alignment between project execution and corporate strategy. This role requires a seasoned executive who has built and scaled PMOs in high-growth, complex organizations. | | As a key member of the technology and business leadership team, the Senior Director will drive enterprise-wide portfolio management, optimize delivery processes, and build a culture of execution excellence. They will play a critical role in shaping organizational strategy, ensuring that initiatives maximize ROI and competitive advantage. | | **Candidates should be located in Eastern Time Zone or Central Time Zone (EST or CST).**
Responsibilities
- Enterprise PMO Strategy & Execution | - Define and implement a mature PMO strategy that scales with the organization’s evolving needs. | - Establish a centralized governance model for project intake, prioritization, funding, execution, and reporting. | - Partner with senior executives to align projects and programs with long-term business strategy. | - Strategic Portfolio Management | - Oversee a multi-million-dollar project portfolio, ensuring initiatives deliver measurable business value. | - Provide executive oversight for enterprise transformation projects, ensuring alignment with corporate objectives. | - Develop a robust business case evaluation process, ensuring optimal investment decisions. | - Leadership & Organizational Change | - Build and lead a best-in-class PMO team, ensuring the organization has the right talent to execute strategic initiatives. | - Drive enterprise-wide change management to support adoption of new technologies, processes, and operating models. | - Serve as a key advisor to C-level executives, providing insights and recommendations to enhance operational efficiency. | - Governance, Compliance & Risk Management | - Implement enterprise-wide governance and controls, ensuring compliance with industry best practices. | - Monitor and mitigate project risks, ensuring successful delivery across all business functions. | - Own executive reporting and analytics, providing real-time visibility into project health, financials, and key metrics.
We are seeking a visionary and strategic Executive Director to lead the Center for Cybersecurity and Education at a pivotal time of growth and expansion. You will hold ultimate responsibility for the Center’s mission, strategy, operations, and impact, to lead the Center through a pivotal phase of growth and transformation. You will also ensure alignment with ISC2’s global vision whilst independently driving the Center’s philanthropic and educational initiatives. | | The Center has the opportunity to increase its impact on the cybersecurity profession, further fulfilling its mission as a 501(c)3 organization and deeply align with its parent organization ISC2.
Responsibilities
- Provide visionary leadership and operational oversight for the Center’s strategy, programs, initiatives, and impact | - Set the strategic direction of the Center in collaboration with the Board of Trustees and ISC2 leadership | - Develop and implement fundraising strategies to support the Center’s mission and growth | - Cultivate and maintain relationships with members of the Board of Trustees, donors, partners, volunteers, and other key stakeholders | - Oversee governance and compliance, ensuring the Center meets all legal, ethical, and operational standards as a 501(c)(3) nonprofit | - Lead program development, expansion and execution aligned with the Center’s mission and strategic goals | - Represent the Center at public events, conferences, and in the media as a thought leader in cybersecurity education and philanthropy | - Collaborate closely with ISC2 leadership to align philanthropic efforts with broader organizational goals | - Serve as a senior leader and representative of ISC2 values internally and externally | - Ensure financial sustainability through oversight of fundraising, budgeting, and resource allocation | - Responsible for ensuring alignment, performance, and accountability across all functions of the Center | - Lead, develop and coach staff | - Oversee and manage budgets | - Perform miscellaneous duties, as assigned.
The Board Secretariat Manager will work directly with the Board Officers, Board Members and Board Committees assisting with succession and knowledge transfer within the Board. The Board Secretariat Manager is responsible for facilitating administrative detail, managing board and committee workflow and providing highly responsible staff support for the Board of Directors ensuring effective governance practices, compliance, and operational efficiency. The primary duty is to manage, record, produce, disseminate and archive the official record of all Board of Directors meetings and to prepare materials and logistics necessary for Board activities. Exercise considerable discretion and independent judgment in protecting or releasing confidential information and in interpreting and implementing policies and procedures within guidelines set by the Board of Directors and CEO.
Responsibilities
Duties and Responsibilities:Meeting Management | - Plan, organize, and facilitate board, committee, and taskforce meetings. | - Ensure timely preparation and distribution of agendas, minutes, and related materials. | - Track attendance and ensure compliance with board policies. | Governance Compliance | - Ensure adherence to legal, regulatory, and policy requirements. | - Work collaboratively with the executive leadership team, Board Chair and Board Secretary | - Maintain up-to-date governance frameworks and board policies. | Record Keeping | - Maintain accurate records of meetings, resolutions, and board documentation. | - Manage access to board repositories and ensure proper document storage and archiving. | Director Onboarding and Offboarding | - Manage onboarding and offboarding processes for board members. | - Provide resources for new directors and ensure return of assets upon departure. | Communications | - Serve as liaison between the board, executive management, and stakeholders. | - Ensure effective communication and information flow. | Monitoring and Coordination | - Distribute post-meeting documents and track action items. | - Monitor action items and task ownership and progress against deliverables. | Board Member Performance Evaluation | - Coordinate board member evaluations in collaboration with the Board Chair. | - Ensure feedback is gathered, timelines are met, and follow-up actions are tracked. | Other Duties | - Undertake special projects and other activities at the discretion of the Board.
The Sr. Manager, Global Recognition leads the development and implementation of recognition strategies that elevate organizational reputation and stakeholder engagement globally, with a strong focus on North America and Latin America. This role focuses on building high-impact recognition frameworks and campaigns in collaboration with education providers, industry leaders, and government agencies—while laying the foundation for a scalable global recognition model. | | The Sr. Manager, Global Recognition works with organizations engaged in standards development, government agencies, industry sector regulators and industry/ trade bodies that contribute to capacity building initiatives in the cybersecurity space. The incumbent will identify, engage and secure recognition from these organizations to ensure there is demand for ISC2's certification products in identified focus and priority markets. | | The incumbent will act as a subject matter expert in ISC2 products and services, provides consultation sales services to multiple partners, working closely with other departments including information technology, sales, marketing and member relations specialists. This position is suited to candidates interested in developing advanced stakeholder management skills, working across a range of industries and cultures, or transitioning towards a commercial role.
Responsibilities
Regional Leadership | - Drive recognition initiatives globally, with a strong focus on North America and Latin America, aligned with organizational goals. | - Build partnerships with academic institutions, employers, and government agencies to co-develop recognition opportunities. | Program Strategy & Execution | - Design and manage award programs, campaigns, and events that elevate impact and visibility. | - Ensure programs are inclusive, culturally relevant, and aligned with long-term global goals. | Global Strategy Development | - Contribute to a cohesive global recognition framework informed by regional insights. | - Collaborate cross-functionally to ensure alignment across communications, partnerships, and outreach. | Addtiional Responsiblities | - Identify organisations that can influence the adoption of our credentials. | - Engage with organisations to facilitate the recognition of our credentials (coordinate mapping exercises, work with SMEs to demonstrate skills contribution to established initiatives and frameworks). | - Monitor and identify regulatory changes in the focus and priority markets that impact the adoption of our certification products. | - Work with the marketing and communications team to promote recognition. | - Engage with the sales team to provide guidance on how the recoginition can be positioned while engaging with customers. | - Monitor and ensure recognition remains current (work on necessary renewals as domains and frameworks get updated) | - Lead recognition committee that will include regional directors, representatives from Advocacy, Marketing, Communications and Standards & Practice Groups. | - Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. | - Perform other duties and special projects as assigned.
The primary objective of the Customer Experience Advisor (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions. This is a key role within the organization as you are the face and voice of our customers and our Human Brand. You are the front line of support for our customers answering the their questions and enquires to ensure satisfaction with our products, and services, and (when applicable) actively promoting new services. This is not a conventional call center role with the focus on customer experience as opposed to handling time. With this in mind, the CEA must be passionate about customer experience and providing world-class service to our customers to achieve both individual and company objectives. | | This is a hybrid role (currently 1 day onsite per week) however is subject to change. All candidates must live within commuting distance to Alexandria, VA.
Responsibilities
- Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role. | - Actively promote products and services to our customers; Explaining products and making recommendations based on customer driven information | - Actively seeks opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty | - Manages day to day contacts | - Delivers accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact | - Resolve customer concerns through the case management system; create cases for each contact handled | - Assists customers and candidates with items such as: password resets; contact or profile change requests; “how-to” issues concerning website use; certification process and renewal related issues/inquires; extensions; etc | - Processes payments for annual maintenance fees and diagnoses payment errors | - Registers customers for seminars | - Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc | - Recognize, document, and inform the regional manager regarding trends in customer correspondence | - Escalate complex inquires / requests to subject matter experts | - Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries | - Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment | - Miscellaneous duties as assigned
The Enterprise Application Support Engineer is responsible for ensuring the optimal performance, stability, and maintenance of enterprise applications, with a primary focus on Salesforce and eCommerce platforms. This role requires a proactive, detail-oriented professional with strong technical expertise and problem-solving skills. The ideal candidate will collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and support the continuous improvement of business-critical applications.
Responsibilities
- Provide technical support and troubleshooting for enterprise applications, including Salesforce and eCommerce platforms. | - Monitor application performance and implement improvements to enhance efficiency and reliability. | - Collaborate with cross-functional teams to resolve technical issues and ensure seamless integration of applications. | - Assist in the configuration, customization, and testing of Salesforce and eCommerce applications. | - Develop and maintain documentation for application processes and procedures. | - Conduct regular system audits and prepare reports on application performance and usage. | - Stay current with industry trends and best practices to ensure the company's technology remains competitive. | - Train end-users and provide ongoing support to ensure they can effectively utilize enterprise applications. | - Support an inclusive culture that encourages, supports and celebrates diversity, equity, and inclusion; serve as a role model to promote DEI best practices. | - Perform miscellaneous duties as assigned.