The Senior Director of PMO is a strategic leadership role responsible for overseeing the entire Enterprise Project Management Office (EPMO), ensuring alignment between project execution and corporate strategy. This role requires a seasoned executive who has built and scaled PMOs in high-growth, complex organizations. | | As a key member of the technology and business leadership team, the Senior Director will drive enterprise-wide portfolio management, optimize delivery processes, and build a culture of execution excellence. They will play a critical role in shaping organizational strategy, ensuring that initiatives maximize ROI and competitive advantage.
Responsibilities
- Enterprise PMO Strategy & Execution | - Define and implement a mature PMO strategy that scales with the organization’s evolving needs. | - Establish a centralized governance model for project intake, prioritization, funding, execution, and reporting. | - Partner with senior executives to align projects and programs with long-term business strategy. | - Strategic Portfolio Management | - Oversee a multi-million-dollar project portfolio, ensuring initiatives deliver measurable business value. | - Provide executive oversight for enterprise transformation projects, ensuring alignment with corporate objectives. | - Develop a robust business case evaluation process, ensuring optimal investment decisions. | - Leadership & Organizational Change | - Build and lead a best-in-class PMO team, ensuring the organization has the right talent to execute strategic initiatives. | - Drive enterprise-wide change management to support adoption of new technologies, processes, and operating models. | - Serve as a key advisor to C-level executives, providing insights and recommendations to enhance operational efficiency. | - Governance, Compliance & Risk Management | - Implement enterprise-wide governance and controls, ensuring compliance with industry best practices. | - Monitor and mitigate project risks, ensuring successful delivery across all business functions. | - Own executive reporting and analytics, providing real-time visibility into project health, financials, and key metrics.
The Network Engineer builds and maintains the internal infrastructure systems at ISC2.The incumbent will join an in-flight effort to optimize on-premises and cloud footprint to provide maximum reliability and consistency throughout the network. Automatingthe environment is key to reducing tasks, improving productivity, and accelerating processes.
Responsibilities
- Maintain, buildupon, and implement the global infrastructure footprint with a key focus on automation. | - Be security conscious. Guard the confidentiality, integrity, and availability of data and systems atISC2. | - Administer and configure enterprise networking equipment, including switches, firewall, and routers. | - Work with the SecurityTeam to securely configure the infrastructure network, firewall, switches, routers, and other tools as required. | - Maintain and update current security and infrastructure documentation, networking maps, system diagrams, and topologies. | - Provide end-user and internal application, network, and system troubleshooting as needed | - Work independently under limited supervision. | - Tune system parameters and configurations to optimize performance using industry best practices. | - Provide input oncapacity planning to reduce costs without impacting service quality. | - Document processes, systems, solutions, and topologies within the infrastructure areas of responsibility. | - Stay informed of changes to technology and recommend new products or approaches as needed. | - Monitor and maintain network performance, ensuring uptime and reliability for LAN, WAN, and wireless networks. | - Perform basic troubleshooting and resolution of network connectivity issues, escalating complex problems to senior engineers as needed. | - Configure and install network hardware, including routers, switches, firewalls, and access points, under supervision. - Assist in the setup, maintenance, and documentation of network configurations and topologies. | - Respond to service tickets and provide timely support to end-users and internal teams. | - Conduct routine network maintenance tasks, such as patch management, backups, and firmware updates. | - Collaborate with IT teams to support network security measures, including firewall rules and access controls. | - Maintain accurate documentation of network configurations, processes, and incident reports. | - Stay updated on basic networking technologies and best practices to support ongoing professional development. | - Perform miscellaneous duties, as assigned.
The Board Secretariat Manager will work directly with the Board Officers, Board Members and Board Committees assisting with succession and knowledge transfer within the Board. The Board Secretariat Manager is responsible for facilitating administrative detail, managing board and committee workflow and providing highly responsible staff support for the Board of Directors ensuring effective governance practices, compliance, and operational efficiency. The primary duty is to manage, record, produce, disseminate and archive the official record of all Board of Directors meetings and to prepare materials and logistics necessary for Board activities. Exercise considerable discretion and independent judgment in protecting or releasing confidential information and in interpreting and implementing policies and procedures within guidelines set by the Board of Directors and CEO.
Responsibilities
Duties and Responsibilities:Meeting Management | - Plan, organize, and facilitate board, committee, and taskforce meetings. | - Ensure timely preparation and distribution of agendas, minutes, and related materials. | - Track attendance and ensure compliance with board policies. | Governance Compliance | - Ensure adherence to legal, regulatory, and policy requirements. | - Work collaboratively with the executive leadership team, Board Chair and Board Secretary | - Maintain up-to-date governance frameworks and board policies. | Record Keeping | - Maintain accurate records of meetings, resolutions, and board documentation. | - Manage access to board repositories and ensure proper document storage and archiving. | Director Onboarding and Offboarding | - Manage onboarding and offboarding processes for board members. | - Provide resources for new directors and ensure return of assets upon departure. | Communications | - Serve as liaison between the board, executive management, and stakeholders. | - Ensure effective communication and information flow. | Monitoring and Coordination | - Distribute post-meeting documents and track action items. | - Monitor action items and task ownership and progress against deliverables. | Board Member Performance Evaluation | - Coordinate board member evaluations in collaboration with the Board Chair. | - Ensure feedback is gathered, timelines are met, and follow-up actions are tracked. | Other Duties | - Undertake special projects and other activities at the discretion of the Board.
ISC2 advocates for its members and the wider profession to ensure the most effective cybersecurity policies, legislations, and regulations are developed and implemented. In its advocacy program, ISC2 engages policymakers and influencers, promotes the organisation’s thought leadership, and champions for a more diverse, equitable, and inclusive cybersecurity sector. | | ISC2 is expanding its advocacy program at a regional level in the Americas, and as Advocacy Manager, US, you will be key to maintaining ISC2’s thought leadership position in the US, as well as contributing to global policy discussions. | | You will work closely with the Senior Director, Advocacy and the Director, Advocacy, and will be the day-to-day operational lead in rolling out the advocacy plans and will contribute to the development of ISC2’s advocacy strategy for the US. | | This is a full-time position, with a strong preference to be based in the DC Area.
Responsibilities
- Lead the day-to-day operations for ISC2’s advocacy program in the US | - Support ISC2’s engagements and exploratory discussions with federal, state, local, tribal, and territorial governments and international bodies and forums | - Support the development and implementation of ISC2’s advocacy strategy at a regional level | - Manage ISC2’s relationship with its public affairs vendor(s) in the US and Canada | - Coordinate and develop ISC2’s responses to policy consultations | - Identify, map, and engage key policy stakeholders, including within government and wider industry, through regular communication – building and strengthening relationships | - Contribute to event planning and delivery | - Represent ISC2 at external events, working groups, including developing presentations for events | - Actively identify emerging and significant policy issues, including strategically evaluating the impact of policy developments with a focus on the federal-state relationships | - Monitor legislative developments at the federal-level and within priority states as part of the state strategy implementation | - Provide policy and stakeholders briefings to senior management | - Collaborate with Marketing, Communications, Exam, and other internal teams to deliver advocacy plans | - Support the development of advocacy function and processes | - Contribute to internal recording and reporting of advocacy KPIs | - Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. | - Miscellaneous duties as assigned
The primary objective of the Customer Experience Advisor (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions. This is a key role within the organization as you are the face and voice of our customers and our Human Brand. You are the front line of support for our customers answering the their questions and enquires to ensure satisfaction with our products, and services, and (when applicable) actively promoting new services. This is not a conventional call center role with the focus on customer experience as opposed to handling time. With this in mind, the CEA must be passionate about customer experience and providing world-class service to our customers to achieve both individual and company objectives. | This is a hybrid role. All candidates must live within commuting distance to Alexandria, VA.
Responsibilities
- Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role. | - Actively promote products and services to our customers; Explaining products and making recommendations based on customer driven information | - Actively seeks opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty | - Manages day to day contacts | - Delivers accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact | - Resolve customer concerns through the case management system; create cases for each contact handled | - Assists customers and candidates with items such as: password resets; contact or profile change requests; “how-to” issues concerning website use; certification process and renewal related issues/inquires; extensions; etc | - Processes payments for annual maintenance fees and diagnoses payment errors | - Registers customers for seminars | - Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc | - Recognize, document, and inform the regional manager regarding trends in customer correspondence | - Escalate complex inquires / requests to subject matter experts | - Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries | - Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment | - Miscellaneous duties as assigned
The Senior Scrum Master leads and refines our Agile framework across multiple teams. This role is responsible for optimizing Agile processes, mentoring teams, and ensuring the effective use of Atlassian tools (JIRA, Confluence, Bitbucket) to drive productivity and transparency. The incumbent possess a strong background in Agile methodologies, experience with enterprise-level Agile transformations, and will create insightful dashboards to support executive decision-making.
Responsibilities
Agile Framework Optimization & Execution | - Assess, revise, and enhance the existing Agile framework to improve efficiency and scalability across multiple teams. | - Implement Agile best practices, ensuring alignment with industry standards and organizational goals. | - Facilitate Scrum ceremonies (daily stand-ups, sprint planning, retrospectives, backlog grooming, and sprint reviews). | - Act as a servant leader to Agile teams, ensuring a culture of continuous improvement and high performance. | - Identify and resolve team-level impediments while escalating organization-wide barriers appropriately. | Mentorship & Agile Coaching | - Provide hands-on coaching and mentoring to Scrum Masters, Product Owners, and development teams. | - Conduct Agile training sessions and workshops to strengthen Agile adoption across the organization. | - Foster a culture of self-organization, ownership, and accountability within teams. | - Work closely with leadership to align Agile execution with strategic business objectives. | Atlassian Tool Administration & Optimization | - Configure, customize, and optimize JIRA, Bitbucket, and Confluence to support Agile workflows. | - Develop and maintain custom JIRA workflows, fields, dashboards, and automation rules to enhance team productivity. | - Ensure JIRA boards, sprint metrics, and velocity reports accurately reflect work progress. | Executive Reporting & Dashboards | - Build and maintain dynamic and insightful dashboards in JIRA and Confluence to provide real-time visibility into Agile team performance. | - Translate Agile metrics into meaningful executive reports that drive informed decision-making. | - Develop tracking mechanisms to measure Agile maturity and team efficiency over time. | - Collaborate with leadership to define key performance indicators (KPIs) for Agile success. | Performance Metrics & Continuous Improvement | - Define and track Agile performance metrics, including sprint velocity, cycle time, lead time, and team capacity utilization. | - Monitor and analyze team performance data to identify trends, bottlenecks, and areas for improvement. | - Use quantitative and qualitative data to drive discussions around Agile maturity and team effectiveness. | - Implement feedback loops to continuously refine Agile processes and practices. | - Develop actionable insights to improve predictability, quality, and delivery timelines. | Team Leadership & Development | - Act as a servant leader for the development team, fostering a collaborative and high-performance environment. | - Facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives) to maximize team effectiveness. | - Provide guidance and support to team members on Agile principles and practices, promoting self-organization and accountability. | - Collaborate with product owners and stakeholders to ensure clear communication of project goals and priorities. | - Identify and implement opportunities for process improvements, measuring success and adjusting strategies as needed. | - Address any team conflicts or roadblocks proactively, facilitating resolutions that maintain team morale and productivity. | - Track and report on team performance metrics, using data to drive discussions around progress and areas for improvement. | Miscellaneous | - Perform other miscellaneous duties, as needed. | - Support an inclusive culture that encourages, supports and celebrates diversity, equity, and inclusion; serve as a role model to promote DEI best practices.