WeareonajourneyofglobalgrowthatanimportanttimeintheCybersecurityprofessionandareseekingaVicePresident,Global Marketingtohelpusgrow.You will haveprovenmarketingleadershipexperience,preferablywithaglobalnon-profit associationwithcertificationprograms,todevelop,direct,implementandchampionahighlyeffectiveglobalmarketingstrategy. | | The Vice President, Global Marketing will lead the development and execution of global marketing strategies focused on driving member engagement, product adoption, exam and training revenue, and digital commerce growth. This role leads efforts in product marketing, performance and progression marketing, eCommerce, B2B enterprise marketing, and channel partner marketing. You will be an agile leader, who can balance strategy with the ability to reactandadaptquickly toan ever-changingmarketandcustomerenvironment.Therolerequiresthinkingfrom “outsidein”basedonrigorousapproachtounderstandingthemarket/customerwithastrongunderstandingforanalytics,navigates complexissuesandcomfortablewiththechangemanagementnecessarytodrivetransformation. | | Whilst this role does not manage brand strategy or the creative department, which ismanaged by the EVP of Corporate Affairs, close coordination with those functions is required.
Responsibilities
- Develop and lead the global marketing strategy across product marketing, progression/lifecycle marketing, digital marketing, and eCommerce to drive member engagement, growth and revenue | - Own the creation and execution of marketing plans that move candidates through the funnel, from awareness to exam registration, training adoption, and certification | - Define and oversee implementation of KPIs across the full marketing funnel, ensuring alignment with organizational goals and accountability across the team | - Direct the strategy and positioning for product go-to-market efforts, working with the team to develop messaging, value propositions, and launch plans for certifications, training programs, and membership benefits | - Guide segmentation and personalization strategies to deliver targeted, data-driven campaigns that improve conversion and retention across global audiences | - Drive digital marketing strategy including SEO/SEM, paid media, email, and marketing automation, ensuring team execution aligns with performance benchmarks | - Lead eCommerce marketing efforts to enhance user experience, improve conversion rates, and grow online revenue across ISC2’s digital properties | - Build and own direct marketing strategies for B2B enterprise customers, including account-based marketing (ABM), industry campaigns, and pipeline acceleration tactics | - Create and manage global channel partner marketing programs, enabling partner success through scalable campaigns, co-branded assets, and sales enablement tools | - Partner closely with Sales and Product teams to align marketing strategy with go-to-market plans and commercial goals. | - Manage marketing budgets, agencies, and cross-functional collaboration to ensure efficient, high-quality execution of campaigns and initiatives | - Foster a culture of innovation, accountability, and continuous improvement across the marketing function | - Perform miscellaneous duties as assigned
The Exam Content Process Manager is primarily responsible for supporting all aspects of the examination development process from exam blueprint creation, through item writing and form development activities, to exam delivery, analysis and item review as well as being the liaison between the management and team members, leveraging tools like Jira to manage and automate content development workflows. The incumbent will facilitate the creation of examinations of the highest quality through Subject Matter Expert preparation, workshop participation, form review, process documentation and procedural compliance. This role will provide quality control for all exam items and forms, including the application of emergent technologies like Large Language Models (LLMs) and AI to enhance the quality assurance process. The Exam Content Process Manager must not only serve as a cybersecurity content expert with a broad understanding of relevant professional topics, but also demonstrate a mastery of the principles of item construction as well. The incumbent will be required to lead groups of subject matter experts from all over the world in the production of cohesive, relevant, and challenging examination items of the highest quality.
Responsibilities
- Manages staff workshop assignment. | - Manages and oversees Content Developer productivity targets utilizing Jira dashboards and reports for tracking and forecasting. | - Manages internal test development, forensic, and other vendors to maximize the effectiveness and productivity of contractor relationships as well as improve exam content development process | - Serves as a liaison between Exam Content Developers and senior management. | - Works with management to determine task assignments for team members,managing the allocation and progress of tasks within Jira to ensure clarity and efficiency. | - Trains, coaches, and works closely with Exam Content Developers on project management, daily assignments, and quality control, managing daily team activities. | - Shares in the planning, facilitation and reporting at team meetings. | - Fosters team professional growth, increased productivity and teambuilding for the Exam Content Development team. | - Drives process improvement by identifying, evaluating, and implementing new technologies, including workflow automation and AI/LLM applications, to increase the efficiency and effectiveness of the exam development lifecycle. | - Tracks and distributes critical communications and information in a timely fashion to the Exam Content Development team to reduce confusion, redundancies, and delays. | - Develops and maintains ISC2’s credentialing examination content, acting as the team exam content development expert. | - Leads efforts to standardize and maintain the authorized references list used for exam development purposes, ensuring accuracy and up to date references. | - Reviews ISC2 examinations and examination items at various stages of development prior to publication, leveraging AI-powered tools and expert judgment to ensure the highest standards of quality, accuracy, and fairness. | - Reviews candidate comments related to exam delivery, investigate issues, and take appropriate actions based on those investigations. | - Prepares for and manages examination development workshops. | - Provides for and maintains item bank and workshop security in accordance with program guidelines. | - Assists with developing security policies and procedures for examination content development, administration, and security. | - Collaborates with the other ISC2 business units to produce and maintain candidate information bulletins and other public facing documents/web pages related to ISC2 credentialing exams. | - Understands and adheres to ANSI requirements as they relate to ISC2 qualifications. | - Maintains and respects the boundaries between test development and professional development functions. | - Develops and maintains volunteer informational and instructional materials for item development purposes. | - Assists with examination adaptation activities and workshops. | - Supports examination forensic and test invalidation processes, exploring the use of data analysis and AI to identify potential content exposure or anomalies. | - Performs other duties as required.
If you have a passion for user experiences across digital platforms and want to contribute to marketing automation using Salesforce's Marketing Cloud, join the ISC2 Marketing Operations team. We’re looking for a motivated, organized professional to assist in executing automated email campaigns, campaign landing pages with integrated forms, lead nurture journeys, and to help develop high- impact marketing automations and campaigns.
Responsibilities
- Manages day-to-day projects associated with landing pages, forms, and email content, serving as team lead for email operations, and handles technical implementation and operations of marketing automation platforms. | - Works closely with Marketing, Membership, and other stakeholders to ensure campaigns are executed on schedule and use best practices for performance measurement and evaluating effectiveness. | - Build campaigns and lead-nurturing (journey) programs using Salesforce Marketing Cloud. | - Uses effective A/B testing strategies to measure messaging content and schedule when useful. | - Act as a SME and strategic partner to the business, with the goal of increasing our marketing automation effectiveness. | - Regularly reports on campaigns, landing pages, and email effectiveness, focusing on preventing lists exhaustion, while increasing engagement conversions and subsquently partnering with the business to make optimisations based on results. | - Helps create and maintain templates for emails using HTML/CSS, and AMPscript resulting in user-friendly emails that display correctly across a multitude of devices. | - Works in Query studio (T-SQL) and Automation studio to create audience segments for email campaigns and Journeys. | - Work with CMS tools in Marketing Cloud directly to create and edit campaign landing pages. | - Collaborate with the marketing team and other business areas to understand and support their strategies and tactics. | - Miscellaneous duties as assigned.
We are seeking a highly skilled and experienced Data Analyst, specializing in Power BI and modern data platforms. The ideal candidate will play a critical role in designing, developing, and maintaining data models, dashboards, and reports that deliver actionable insights for business stakeholders. This role requires deep expertise in Power BI along with strong analytical, data modeling, and SQL skills. The Data Analyst be self-directed and comfortable supporting the data needs of multiple teams, systems and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company’s data architecture to support our next generation of products and data initiatives.
Responsibilities
- Design, develop, and maintain interactive Power BI dashboards and reports that provide actionable insights for business leaders. | - Collaborate with cross-functional teams (Finance, Marketing, Sales, Operations, etc.) to gather requirements and translate them into scalable reporting solutions. | - Build data models, DAX measures, and calculated columns to optimize report performance and usability. | - Perform data profiling, cleansing, and validation to ensure accuracy, consistency, and quality of reporting outputs. | - Develop and maintain ETL pipelines (Microsoft Fabric ) to integrate multiple data sources into Power BI. | - Conduct in-depth trend analysis, forecasting, and KPI measurement to support business decision-making. | - Implement and enforce data governance, security roles, and row-level security within Power BI. | - Optimize Power BI service environments, including workspace management, dataset refresh schedules, and performance tuning. | - Partner with IT/Data Engineering teams to improve data accessibility, integration, and scalability. | - Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment. | - Perform miscellaneous duties as assigned.
We are on a journey of global growth at an important time in the cybersecurity profession and are seeking a Director, Ecommerce and Marketing Operationsto lead the evolution of this function at ISC2.org. | | Reporting to the Senior Director, Marketing, we are looking for an innovative and results-driven leader who thrives in a dynamic and fluid environment, who can drive both customer-centric business results and new ways of working. | | You will own and drive the ISC2 ecommerce site experience, including strategy and planning, content planning needs, site product display, A/B testing, commerce features and functionality innovation | Additionally, you will manage the ISC2 martech stack: enhance the marketing operations function through marketing insights, and effective digital marketing strategies. | | You will have P&L responsibility and will be responsible for driving strategy planning and execution to deliver daily, weekly, quarterly, and annual targets. You will also be able to define and adjust plans to deliver on financial targets, drive cross-functional execution and provide direction on adjustments to manage to overall revenue goals.
Responsibilities
- Lead the short and long-term vision for the ISC2.org storefront, to develop and execute key site and customer strategies. | - Be accountable for ISC2.org business performance and KPIs. On a weekly and monthly basis report on the site and customer KPIs, including but not limited to sessions, revenue, conv, RPV, repeat purchase rate, cross-sell rate, as well as new customer percentages. | - Partner with UX counterparts to ensure the site is designed and merchandised to deliver a seamless customer experience. | - Build and own the digital site roadmap and testing roadmap. | - Accountable for the marketing operations function: ensuring we are leveraging Salesforce Marketing Cloud to the best of its ability, driving an efficient function and moving them from a transactional to strategic offering to stakeholders. | - Ensuring Salesforce marketing cloud is incorporated into overall ecomm strategies to ensure maximum effectiveness. | - Drive innovative features, functionality, and content needs that support the digital selling experience. Partner with tech and creative teams to ensure timely and smooth execution of digital site roadmap. | - Manage A/B testing initiatives on site and report out consistently to cross-functional peers on all tests to ensure learnings are incorporated into future marketing and creative strategy & planning. | - Implement strategies to enhance direct-to-consumer sales, customer retention, and brand loyalty. | - Analyze and optimize the customer journey, from website navigation to checkout, to maximize conversion rates. | - Build effective cross-functional internal partnerships across marketing, creative, product/technology, finance, and operations teams. | - Work closely with the Snr Director, Marketing to share insights, recommendations and collaboration across online and offline campaigns. | - Manage relationships with key e-commerce partners, including Amazon and third-party agency partners, to optimize performance and drive growth. | - Be accountable for ISC2.org long-term vision of digital experience, thinking outside the status quo to recommend new site experiences based on long-term vision at ISC2. | - Maintain robust competitive intelligence to monitor trends and digital best practices. Stay informed about industry trends, best practices, and emerging technologies in e-commerce, membership, and subscription-based businesses. | - Define and implement product merchandising strategies to maximize sales and profitability. Optimize product assortment, pricing, promotions, and inventory management to meet customer demands and achieve revenue targets. | - Develop and own the digital marketing strategy and 3rd party agency across pay-per-click (PPC) advertising, email marketing, social media, affiliate programs, and content marketing. | - Miscellaneous duties as assigned.
Reporting to the Human Resources leader, the Senior Human Resource Generalist willbe responsible for leadingand executing strategic initiatives that support ISC2’s overall business objectives. | | The ideal candidate must be adept at partnering with leadership and employees at all levels of the organization while maintaining a strong focus on operational excellence andattention to detail.
Responsibilities
- Partner with HR leadership todevelop and execute HR initiatives that drive culture, employee engagement,performance, and organizational growth. Work collaboratively with HR team members to ensure successful implementation of initiatives. | - Enhance the employee lifecycle byleading projects related to talent acquisition, onboarding, compensation, benefits, retention strategies, and succession planning to ensure theorganization attracts and retains top talent. | - Partner with Learning and Development to champion professional development programs and foster continuous learning and growth across alllevels of the company. | - Develop and implement performance management systems that align individual goals withorganizationalobjectives. | - Monitor and assess employee satisfaction and morale, recommending solutions to maintain a positive work environment. | - Develop and refine HR processes to ensure efficiency, scalability, and compliance across theorganization. | - Oversee the execution of HR projects with attention to timelines, budget, and quality, ensuringdetails are meticulously handled. | - Assistwith talent management activities, as needed. | - Perform miscellaneous duties, as assigned.
The Instructor Program Manager provides strategic leadership and operational oversight of ISC2’s global instructor program, encompassing approximately 45 direct and 400 partner instructors. This role is responsible for leading the full lifecycle of instructor engagement, including recruitment, onboarding, training, performance monitoring, and ongoing support. | | The role ensures instructional excellence by upholding quality standards, fostering professional growth, and maintaining compliance with all instructor-related policies, procedures, and handbooks. They collaborate cross-functionally to align instructor practices with organizational goals and learner-centered principles, driving consistency, accountability, and continuous improvement across the instructor network. | | The incumbent will oversee a dedicated team responsible for all instructor management functions, including onboarding, scheduling, and materials provisioning. This role ensures that all activities are executed consistently and strategically, aligning with organizational goals and maintaining high standards of instructional quality and compliance. | | The ideal candidate is a recognized cybersecurity expert with a strong background in instruction and team leadership. They bring credibility, strategic vision, and the ability to influence both internal and external stakeholders. This role plays a critical part in advancing ISC2’s mission to deliver high-quality educational experiences that empower cybersecurity professionals pursuing globally respected certifications.
Responsibilities
- Provide strategic leadership and operational oversight of ISC2’s global instructor program, including direct management of staff supporting ~45 internal instructors and oversight of ~400 partner instructors. | - Lead and support a team responsible for instructor onboarding, scheduling, training coordination, and materials provisioning, ensuring consistent execution aligned with organizational goals. | - Oversee the full lifecycle of instructor engagement, including recruitment, onboarding, professional development, performance monitoring, and retention. | - Ensure instructional excellence by maintaining high standards of delivery, adherence to instructional policies, and alignment with ISC2’s learner-centered principles. | - Monitor instructor performance and feedback to identify opportunities for improvement, coaching, and recognition. | - Collaborate cross-functionally with internal teams (e.g., content development, operations, marketing, and customer support) to ensure instructor readiness and alignment with program goals. | - Maintain and enforce compliance with instructor-related policies, procedures, and handbooks across all delivery formats and regions. | - Develop and implement scalable processes and tools to support instructor quality, consistency, and engagement globally. | - Serve as a subject matter expert and thought leader in cybersecurity education, representing ISC2 in internal and external forums to promote instructional excellence and program credibility.
The Instructional Technologist is responsible for supporting efforts around course creation, course delivery and ensuring the accurate and timely delivery of learning materials and experiences. This person will be responsible for pilot testing course materials in the LMS from a student perspective, completing quality assurance testing of online course, and acting as a liaison between learners, instructors/SMEs, and internal and external stakeholders to ensure high quality, accessible, and impactful learning experiences. The position will report directly to the Manager Learning Technology.
Responsibilities
- Collaborates with colleagues across the Learning Experience team and Professional Development function to deliver engaging learning experiences through our LMS and other related platforms | - Support configuration of LMS and other learning delivery platforms | - Develop and deliver relevant course materials, serving to support Operations and learners with troubleshooting and supporting issues and challenges. | - Helps to accurately identify, triage, troubleshoot and resolve any technical or learner issues in a prompt and timely manner. | - Supports the Learning Experience team to provide usability, accessibility, and quality assurance across various digital learning | - Assist in the documentation and enhancement of current process and procedures; suggest or collaborate with team regarding updates as needed. | - Supports course releases and training | - Provides support in developing, coordinating, and/or conducting training for LMS and other learning platform functionality and limitations. | - Engages with cross-functional teams to address questions regarding course schedules, cancellations, and learner activity. | - Researches and recommends new technologies and tools to enhance and improve digital learning experiences | - Proactively engage with learners to address questions, provide advice, and help them maximize the value of their learning experience. | - Collect and share learner feedback to inform program improvements and support learner success | - Remains knowledgeable and proficient in best practices, strategies, tools, and current preferences in curriculum and learning design and development | - Miscellaneous duties as assigned.
Enterprise Account Executives are responsible for leading and growing new business revenues for the ISC2 portfolio. This is a hunting, customer-facing role with a consultative approach to identifying, scoping, progressing and closing new opportunities. You will partner with the Client Success and Solution teams, and be fully supported by the Product team. | | You will have a strong collaborative mindset and approach to balance customer advocacy (external stakeholders) with cross-functional team collaboration (internal stakeholders). |
Responsibilities
- Deliver plans and strategies that will achieve agreed-upon sales quotas | - Accurately forecast monthly, quarterly, and annual targets for an assigned region/territory/portfolio | - Effectively manage a portfolio of accounts by establishing clear account and portfolio plans and forecasts, prioritizing activity and generating short-term results opportunities in new client systems, while simultaneously being able to identify “expand” opportunities for multi-year or long-term engagements/contracts | - Cultivate key customer relationships, manage stakeholders to advance and close new business | - Mine existing relationships, product footprint and new product plans to further grow ISC2’s key relationships and expand share of wallet | - Differentiate between customers’ “wants” and “needs” and coach others to do so, to separate strategic and tactical requirements, and influence the outcome of a sales process accordingly | - Establish and build rapport with ISC2’s primary buyer: the CHRO, CISO, as well as his/her universe of stakeholders. | - Link business needs/outcomes to technology solutions and outcomes with an eye toward ROI and the creation of case studies and stellare references | - A deep understanding of ISC2’s unique value proposition, and how to align it directly to client needs/requirements | - Establish strategies to grow partner revenue, including engaging, enabling multiple teams within large distributors | - Manage/direct partners with quarterly objectives, pipeline generation, and revenue targets | - Deliver ISC2 product/solution demonstration online, and facilitate a collaborative and interactive conversation with potential clients | - Understand ISC2’s solution and competitive products to be able demonstrate our value proposition effectively to client | - Engage meaningfully with C-level and Executive decision makers at the enterprise levels | - Play an integral role in ensuring product engagement by supporting and coaching the Client Success team to meet and exceed client needs and expectations | - Communicate the “voice of clients and prospects”, as well as competitor intelligence with internal lSC2 stakeholders to inform ISC2’s product development and innovation roadmap | | - Perform miscellaneous duties as assigned.
The Manager, Customer Success & Account Management leads the team responsible for ensuring customer satisfaction, retention, and growth across all accounts. This role combines strategic leadership, operational oversight, and customer advocacy to drive measurable outcomes such as renewals, exam completions, and account expansion. You will be accountable for the performance of the Customer Success Account Managers and for aligning fulfillment operations with organizational goals.
Responsibilities
Leadership & Strategy | - Build, lead, and mentor a team of Customer Success Account Managers (CSAMs) to deliver exceptional customer experiences | - Define and implement the customer success strategy, focusing on retention, exam completion, and account growth | - Establish team KPIs, performance metrics, and operational processes that ensure consistency and scalability | - Partner cross-functionally with Sales, Delivery, Operations, and Marketing to align customer success with business objectives | Customer Retention & Growth | - Oversee the execution of account reviews, renewal cycles, and success planning to maximize customer retention | - Develop strategies to increase exam completion rates, ensuring learners achieve certification outcomes | - Collaborate with Sales to identify upsell, cross-sell, and lead generation opportunities from existing accounts | - Act as an escalation point for key accounts, ensuring resolution of complex issues | Delivery Fulfillment Oversight | - Ensure seamless execution of training delivery, including securing instructors, coordinating schedules, and ensuring material readiness | - Drive operational excellence in order processing, reporting, and account-level logistics | - Monitor and continuously improve fulfillment processes for efficiency and customer satisfaction | Team & Operational Management | - Provide day-to-day leadership, coaching, and professional development to CSAMs | - Oversee pipeline, order processing, and reporting functions to ensure timely execution and accuracy | - Develop best practices, playbooks, and standardized workflows to improve team performance and customer outcomes | | Perform miscellaneous duties as assigned.
As Senior Sales Enablement Specialist, your primary responsibility is to for provide quality, cost effective ISC2 Sales Learning and Development curriculum to your assigned region, including follow-up programming to improve the application of the learning back at the participant’s office and participation in the planning of the course curriculum. You will also partner with sales leaders and ISC2 Learning and Development on initiatives that have an ISC2 Sales learning and development component, or impact.
Responsibilities
- Develop the Sales Training and Education strategy which supports the delivery of ISC2 business and sales priorities and meets operational regional requirements, ensuring that the best commercial outcome is delivered from the resources available | - | Set up, prepare for, and facilitate assigned sales courses from the sales course curriculum, ensuring that participants have an excellent quality learning experience and leave with an understanding of how to apply the program concepts within the context of ISC2 | | - Ensure all sales colleagues, both new and existing, are trained to the highest standards of ISC2 sales excellence | - Contribute to the development of a detailed induction course for all new sales recruits with relevant supporting manuals including common sales processes such as forecasting, ensuring skills are maximised to drive sales and enhance revenue | - Assist Supervisors/Managers/Sales Support with the transition of new recruits onto the sales floor or field sales, and plan their ongoing development needs | - Coach sales managers on external and internal sales processes as they review the processes with their team members | - Consult with regional sales leaders and the corporate sales training team about special projects or external consulting needs where the sales Learning and Development team can support desired organizational changes and development. Provide best practice advice and programming consistent with our sales course offerings and leadership principles | - Deliver classroom, e-learning, and blended training in the region | - Deliver internal sales process methodologies training such as sales forecasting and CRM training, and deliver selected external professional sales process methodologies such as Miller Heiman Sales Training | - Contribute to overall sales training curriculum design, that meets the strategic needs of ISC2, as well as a colleague curriculum that enhances selected interpersonal skills using courses that are complementary to our other offerings and that can be interspersed among the core leadership L&D programming | - Interpret sales skills assessments and review the sales skills assessment results with individuals and their managers, and actively participate in follow up activities to demonstrate skills learned | - Review the effectiveness of the provision of sales training against ISC2 requirements, in terms of the appropriateness, quality and level of that provision. Suggest revisions to existing sales courses, and design presentations and short courses from scratch for project work and consulting with sales leaders on regional issues | - Enable knowledge sharing and cooperation between sales enablement and other internal teams and departments | - Bridge gaps between sales and other departments to ensure alignment with marketing, product, and customer support | - Facilitate communication within the sales enablement team and keep stakeholders informed about initiatives | - | Complete train-the-trainer external sales training and successfully become certified to facilitate the courses ISC2 decides to present in-house | | - Misc duties as assigned |
We are seeking a motivated Business Development Representative (BDR) to join our growing sales team. You will play a critical role in building pipeline by identifying, qualifying, and setting appointments with prospective customers. You will have strong communication skills and a competitive spirit. This role is also ideal for a candidate with a desire to grow a career in sales.
Responsibilities
Lead Qualification | - Research inbound and outbound leads to assess fit and buying potential | - Engage prospects via phone, email, and social channels to qualify interest and gather key information | - Maintain accurate records of prospect interactions and qualification notes in the CRM | Lead Generation & Appointment Setting | - Proactively prospect new accounts through outbound calls, emails, LinkedIn, and other channels | - Nurture leads and schedule qualified sales appointments for Account Executives | - Collaborate with Marketing and Sales to refine targeting strategies and campaigns | - Consistently meet or exceed daily/weekly activity and meeting-setting goals | Collaboration & Reporting | - Provide feedback on lead quality and campaign performance to Marketing | - Work closely with Account Executives to ensure smooth handoff of qualified leads | - Generate regular reports on activity, conversion rates, and pipeline contribution | - Misc duties as assigned
The Sr. Manager, Membership drives member value through the development and execution of a global multi-faceted membership program that fosters a deep sense of community for current and future members by delivering ongoing, meaningful and relevant interactions. The program includes, but is not limited to, developing offerings that support current and future members in excelling as professionals, influencing the future of the profession, and making an impact through volunteering and our global chapter network. A focus on and commitment to elevating global customer satisfaction by promoting a consistent and positive end user experience for current and future members is essential as is understanding that this position plays a key role in driving membership growth, facilitating current and future member journeys and enhancing member programs and services that increase our value proposition. | | The position leads a diverse global team of professionals who bring technical, learning, digital and operational expertise to a dynamic cyber security profession to deliver innovative, timely, and relevant member, volunteer leader, chapter and customer experiences.
Responsibilities
- Establish and implement strategies, plans and tactics to grow, engage, retain and support ISC2 current and future global membership through: | - | - Fostering and promoting the global membership benefit program, developing new programs, partnerships and activities to enhance the value of being an ISC2 member or affiliation to ISC2, and ensuring that current offerings, benefits and services are highly valued. | - Developing and supporting volunteer and member engagement opportunities across the enterprise. | - Global management of chapters. | - Managing and overseeing all activities, programs and services that meet the needs and interests of ISC2 membership – members, chapters, volunteers – identifying and pursuing opportunities to engage current and future members as active participants. | | - Collaborate with the Sr. Director of Membership in executing a comprehensive membership strategy designed to maximize member value through a portfolio of curated products, services, event programming, networking and engagement opportunities. | - Collaborate with the Sr. Director of Membership to develop a cohesive and effective volunteer leadership structure that meets and aligns with the needs and mission of ISC2, promoting volunteer growth and leadership development. | - Develop and work with key staff/volunteer groups to implement a volunteer development plan and organizational programs and initiatives aimed at strategically recruiting, placing, training, developing and recognizing volunteers at all levels of organizational need. | - Collaborate with Sr. Director of Membership in aligning the strategic goals and activities of the chapters to the mission and vision of ISC2, while building and maintaining positive relationships with chapters and their leadership. | - Collaborate across all units to gather intelligence and design better ways to deploy resources and stimulate engagement, collaboration and participation across the organization. | - Lead all aspects of member communication and services to ensure high-quality member experience, articulating the member value proposition and ensuring all membership materials and outreach clearly communicate this message. | - Build and cultivate strategic alliances to grow global membership programs. | - Manage the efficient operation and administration of the ISC2 store to serve as a valuable resource for membership | - Oversee and manage the day to day work of the membership team to include chapter, volunteer and member engagement | - Develop regular report on membership metrics and provide actionable insights to leadership. | - Perform miscellaneous projects and duties as assigned.
Our overall objective is to drive member value through the development and execution of a global multi-faceted global member engagement program that fosters a deep sense of community for current and future members by delivering ongoing, meaningful and relevant interactions. The program includes, but is not limited to, developing offerings that support current and future members in excelling as professionals, influencing the future of the profession, and making an impact through volunteering and our global chapter network. A focus on and commitment to elevating global customer satisfaction by promoting a consistent and positive end user experience for current and future members is essential as is understanding that this position plays a key role in driving membership growth, facilitating current and future member journeys and enhancing member programs and services that increase our value proposition. | | If you have a passion for working closely with volunteer leaders worldwide and collaborating on various projects to make a positive impact in the global community, join the ISC2 Membership team! ISC2 is looking for a team player with a positive attitude to serve as its Chapter Relations Manager. | | This individual requires a strong work ethic, uses an agile approach to prioritizing multiple projects, interfaces effectively with senior leadership and volunteers worldwide, and provides timely follow-up and execution of all critical assignments. If you have a proven track-record of professional excellence and a high willingness to learn and grow, you’ll fit right in to our high-energy and experienced team!
Responsibilities
- Oversee the management of over 160+ chapters worldwide, formation and onboarding of new chapters, developing policies, processes and procedures to effectively execute and maintain all ISC2 programs related to chapter functions and operations. | - Collaborate on the development and launch of various ISC2 corporate initiatives for chapters on a global scale, and work with regional teams to determine best practices for regional implementation | - Lead the implementation of key change initiatives (projects) related to the Board-approved chapter strategy. | - Oversee chapter leadership groups (Chapter Advisory Committee and Chapter Regional Management Committees), providing support, guidance and resources to ensure effective governance, communication, and committee activities pursuant to ISC2 objectives. | - Using a blend of data-driven and relational insights, develop strategies to ensure chapter leaders and members recognize the value of ISC2 membership and remain engaged. | - Lead the execution of all ISC2 hosted events and forums for chapters to ensure high level of participation and engagement. | - Provide effective and regular outreach to chapters to strengthen relations with ISC2 to better align chapter activities with ISC2’s goals and mission. | - Collaborate with various ISC2 business units, working closely to develop synergetic marketing communication strategies and campaigns that promote ISC2 programs and initiatives related to chapters. | - Supervise regional chapter specialists on day to day work, maintaining level of excellence in meeting SLA’s, support, communication and training. | - Review chapter audits and develop action plans for inactive chapters, providing assistance so they meet requirements and remain in good standing. | - Collaborate with other non-profit/academic organizations to grow ISC2 programs via chapter partnerships. | - Develop an awards and recognition program to acknowledge outstanding chapter achievements | - Establish accurate and valuable metrics to gauge member value and awareness, communicate and report on programs activities regularly with various business units. | - Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment. | - Motivate and lead a diverse, high-performing team, utilizing effective talent management practices to attract and retain team members. Ensure high levels of employee engagement, operations performance excellence, commitment to continuous learning and appropriate succession planning. | - Perform miscellaneous duties as assigned.
The Senior Director of Digital Platforms will lead the strategy, governance, and execution of the organization’s customer-facing and revenue-generating digital platforms. This role is responsible for aligning digital systems with member experience, business growth, and data-driven decision-making. It provides cross-functional leadership across applications, data, and product stakeholders while ensuring the organization’s digital technology stack is scalable, performant, and innovative. | | This role is both strategic and operational — ideal for a digital leader with strong technical acumen, platform ownership experience, and a proven ability to lead cross-functional initiatives in complex environments.
Responsibilities
Digital Platform Leadership & Governance | - Oversee the full lifecycle of key digital platforms including: | CMS, Search, Ecommerce, Personalization and Customer Data Platform, Community Forum, Chat, LMS, Events, Chapter Management, Volunteer, and Nominations platforms | - Establish clear platform ownership, roadmap planning, and governance frameworks across all digital systems | - Serve as a key digital partner to the Director of Applications & QA and Director of Enterprise Data & Analytics | Cross-Functional Oversight | - Drive coordination and strategic alignment across applications, QA, integrations, data, and analytics teams to support digital roadmap execution | - Guide the planning and rollout of new or evolving platforms, ensuring alignment with member needs and business outcomes | - Provide platform strategy input during enterprise planning, vendor selection, and implementation efforts | Digital Analytics & Tagging | - Lead digital tagging, funnel reporting, and analytics architecture (GA4, GTM, CDP) | - Partner with Data & Analytics to deliver actionable reporting on user behavior, performance KPIs, and member engagement | - Enable measurement frameworks for personalization and content targeting | AI & Personalization Strategy | - Drive experimentation and implementation of AI use cases related to customer experience, reporting, and engagement | - Collaborate with the CIO and Strategic Operations on the future of AI-enhanced analytics and member segmentation | Team Leadership | - Build and manage a high-performing team including: | - | - Manager of Enterprise Applications | - Web Analytics & Tagging Lead | - Community & Engagement Platforms Owner | | | - Provide mentorship and technical guidance across assigned platforms and staff | - | -
ISC2 is a global leader in advocating for a vibrant cybersecurity ecosystem. We shape meaningful and impactful policy, regulations, laws, guidance and frameworks across the globe that ensure the strongest cybersecurity postures possible and raise awareness of and advocate for a well-qualified and well-trained global cybersecurity workforce as a critical component of cybersecurity resilience and strength. While we aim to serve as a trusted resource for the global policymaking community, our members are at the heart of our work. To this end, we focus on current and futures issues critical to cybersecurity professionals and their critical role in keeping us all safe and secure and to ensure the profession has the support it needs to grow to advance cyber resilience globally. | | ISC2’s Advocacy function is expanding in both its scale and depth. The Global Advocacy Director is a key part of this expansion as it will lead the development of two key areas in the Advocacy function. You will lead ISC2’s work to engage in the global advocacy cybersecurity ecosystem, and will also lead the development of an advocacy content curation function that will further establish ISC2 as a thought leader among key stakeholders.
Responsibilities
- Develop long and short-term strategies in advancing ISC2’s position as a global cybersecurity leader among global and regional multi-lateral organizations, including the United Nations, World Economic Forum, Organization of American States, African Union and other global coalitions | - Lead ISC2’s engagement with the bodies noted above, including serving on working groups, advocating for the adoption of policies aimed at advancing commitments to developing a well-qualified cybersecurity workforce and connecting ISC2 staff and members to opportunities resulting from the engagement | - Develop and manage a process for policy position development at ISC2 | - Develop and manage a process for responses to public consultations and requests for inquiry / input | - In partnership with other Advocacy staff members, develop and manage a process for leveraging member’s experience and expertise to inform our advocacy work and policy positions | - Serve as the lead internal partner to ISC2 Corporate Affairs and Advocacy leadership in raising awareness of ISC2’s advocacy work, including providing content for outputs to our members (articles, blogs etc), providing content to support ISC2’s social media strategy and serving as the lead on special research projects | - Survey, craft, pursue and propose opportunities for ISC2 to engage in policy discussions and thought leadership opportunities | - Educate, engage, leverage ISC2 members into advocacy activities and opportunities | - Serve as a leader and representative of ISC2 values internally and externally | - Lead, develop and coach staff | - Oversee and manage budgets | - Other duties as assigned
As Sales Associate for Mid-Market, you'll meet and exceed monthly sales quota objectives by acquiring and growing targeted verticals in US/Canada. | | You will lead a new business portfolio, and will focus on greenfield accounts through prospecting, heavy cold-calling, networking, and generating leads. Excelling in a dynamic environment, you will understand customers' challenges and business objectives and help accounts lead their employees to certification goals. You will do this by providing excellent customer service, creating specialized bundles to achieve customer goals, while negotiating and closing business. | | Whilst your primary focus will be on Mid-Market sales, you will also be responsible supporting the B2C sales team with other duties such as lead follow up for the team when needed, resolving customer issues and providing support to current and prospective customers.
Responsibilities
- Make daily, high-volume calls to individuals, businesses, members, chapters, or other leads to sell into ISC2 directly delivered classes (online instructor lead, classroom-based and self-paced training,) ensuring activity is recorded in Salesforce | - Engage with decision makers to increase ISC2 direct public class sales | - Maintain a high level of customer satisfaction with prospects and current members Effectively maintain daily accurate and up-to-date customer data in Salesforce CRM | - Work with internal teams to make sure communications are effective and efficient between ISC2 and our customers | - Works closely with the inside Sales Team Lead to assist with sales support as needed | - Provides feedback to the marketing and sales teams on the effectiveness and of the individual lead campaigns | - Miscellaneous duties, as assigned
The Senior Business Applications Manager will lead the planning, delivery, security and optimization of ISC2's business application ecosystem including API integrations, source control, SSO, devSecOps and containerized deployments to various environments, with strong focus on performance, security and engineering excellence. With deep experience in enterprise business applications including Salesforce, systems integrations and end to end software delivery governance, the incumbent will help drive architecture, integration, and secure development practices across platforms, ensuring that our application stack supports evolving business needs while aligning with modern DevSecOps principles. In addition to technical execution, the incumbent will mentor team members, enforce governance standards, and promote a culture of ownership and continuous improvement.
Responsibilities
- Own the end-to-end lifecycle of enterprise business applications, including Salesforce and other integrated platforms. | - Lead architecture, design, deployment, and governance of business-critical applications and integrations using APIs and service-layer architecture. | - Drive the adoption of DevSecOps practices across the full SDLC, embedding security controls, automated testing, and compliance checks into every phase of development and deployment. | - Implement and manage source control, SSO, environment strategy, and release management pipelines using Bitbucket, Git, CI/CD tools, and secure deployment frameworks. | - Leverage Docker and Kubernetes to manage scalable, containerized environments supporting agile deployment and performance tuning. | - Establish and enforce standards of code quality, secure SDLC, and code deployment governance across all business applications. | - Collaborate with security and infrastructure teams to ensure compliance with security policies, threat modeling, and vulnerability management. | - Partner with business stakeholders to translate complex functional requirements into secure, scalable, and integrated solutions. | - Provide technical leadership in configuration, development, and deployment using tools such as Salesforce DX, Git, Bitbucket, and automation pipelines. | - Mentor and supervise developers and administrators, fostering collaboration, accountability, and technical excellence. | - Maintain system documentation, environment maps, deployment procedures, and end-user training materials. | - Stay current with application security trends, Salesforce and enterprise software updates, and container orchestration innovations. | - Miscellaneous duties as assigned.
The Board Secretariat Manager will work directly with the Board Officers, Board Members and Board Committees assisting with succession and knowledge transfer within the Board. The Board Secretariat Manager is responsible for facilitating administrative detail, managing board and committee workflow and providing highly responsible staff support for the Board of Directors ensuring effective governance practices, compliance, and operational efficiency. The primary duty is to manage, record, produce, disseminate and archive the official record of all Board of Directors meetings and to prepare materials and logistics necessary for Board activities. Exercise considerable discretion and independent judgment in protecting or releasing confidential information and in interpreting and implementing policies and procedures within guidelines set by the Board of Directors and CEO.
Responsibilities
Duties and Responsibilities:Meeting Management | - Plan, organize, and facilitate board, committee, and taskforce meetings. | - Ensure timely preparation and distribution of agendas, minutes, and related materials. | - Track attendance and ensure compliance with board policies. | Governance Compliance | - Ensure adherence to legal, regulatory, and policy requirements. | - Work collaboratively with the executive leadership team, Board Chair and Board Secretary | - Maintain up-to-date governance frameworks and board policies. | Record Keeping | - Maintain accurate records of meetings, resolutions, and board documentation. | - Manage access to board repositories and ensure proper document storage and archiving. | Director Onboarding and Offboarding | - Manage onboarding and offboarding processes for board members. | - Provide resources for new directors and ensure return of assets upon departure. | Communications | - Serve as liaison between the board, executive management, and stakeholders. | - Ensure effective communication and information flow. | Monitoring and Coordination | - Distribute post-meeting documents and track action items. | - Monitor action items and task ownership and progress against deliverables. | Board Member Performance Evaluation | - Coordinate board member evaluations in collaboration with the Board Chair. | - Ensure feedback is gathered, timelines are met, and follow-up actions are tracked. | Other Duties | - Undertake special projects and other activities at the discretion of the Board.