Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

The Learning Technologist is responsible for supporting efforts around course creation, course delivery and ensuring the accurate and timely delivery of learning materials and experiences. This person will be responsible for pilot testing course materials in the LMS from a student perspective, completing quality assurance testing of online course, and acting as a liaison between learners, instructors/SMEs, and internal and external stakeholders to ensure high quality, accessible, and impactful learning experiences. The position will report directly to the Manager Learning Technology.

• Collaborates with colleagues across the Learning Experience team and Professional Development function to deliver engaging learning experiences through our LMS and other related platforms
• Support configuration of LMS and other learning delivery platforms
• Develop and deliver relevant course materials, serving to support Operations and learners with troubleshooting and supporting issues and challenges.
• Helps to accurately identify, triage, troubleshoot and resolve any technical or learner issues in a prompt and timely manner.
• Supports the Learning Experience team to provide usability, accessibility, and quality assurance across various digital learning
• Assist in the documentation and enhancement of current process and procedures; suggest or collaborate with team regarding updates as needed.
• Supports course releases and training
• Provides support in developing, coordinating, and/or conducting training for LMS and other learning platform functionality and limitations.
• Engages with cross-functional teams to address questions regarding course schedules, cancellations, and learner activity.   
• Researches and recommends new technologies and tools to enhance and improve digital learning experiences
• Proactively engage with learners to address questions, provide advice, and help them maximize the value of their learning experience.
• Collect and share learner feedback to inform program improvements and support learner success
• Remains knowledgeable and proficient in best practices, strategies, tools, and current preferences in curriculum and learning design and development
• Miscellaneous duties as assigned.

• Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence.
• Ability to develop positive relationships with team and clients in a virtual environment.
• Innovative mindset with a desire to explore technology and software for applicability to current and future work assignments.

• Expertise in the use of development tools.
• Working knowledge of instructional design theory.
• Strong problem-solving skills and attention to detail, and organizational abilities.
• Excellent interpersonal and communication skills with the ability to work effectively in a team environment.
• Ability to work well independently and as part of a team.
• Strong analytical abilities to exercise good reasoning skills.
• Demonstrates an attention to detail and thoroughness in all deliverables and communications.
• Excellent organizational skills with the flexibility to handle multiple tasks and strict deadlines.

• Bachelor's Degree in Instructional Design and Technology, Computer Science, IT Systems or related field.
• 4+ years of experience in instructional technology, e-learning design and development, or related field.
• LMS content management and education experience using LMS platforms. Experience with D2L, a plus.
• Course development and technology support experience in an academic and learning management setting.

• Up to 5% travel required.
• Work normal business hours and extended hours when necessary.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment such as a computer/laptop and monitor computer screens.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.