Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn.

When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

The Sr. Manager, Membership drives member value through the development and execution of a global multi-faceted membership program that fosters a deep sense of community for current and future members by delivering ongoing, meaningful and relevant interactions. The program includes, but is not limited to, developing offerings that support current and future members in excelling as professionals, influencing the future of the profession, and making an impact through volunteering and our global chapter network. A focus on and commitment to elevating global customer satisfaction by promoting a consistent and positive end user experience for current and future members is essential as is understanding that this position plays a key role in driving membership growth, facilitating current and future member journeys and enhancing member programs and services that increase our value proposition. 

The position leads a diverse global team of professionals who bring technical, learning, digital and operational expertise to a dynamic cyber security profession to deliver innovative, timely, and relevant member, volunteer leader, chapter and customer experiences.

• Establish and implement strategies, plans and tactics to grow, engage, retain and support ISC2 current and future global membership through:

• • Fostering and promoting the global membership benefit program, developing new programs, partnerships and activities to enhance the value of being an ISC2 member or affiliation to ISC2, and ensuring that current offerings, benefits and services are highly valued.
  • Developing and supporting volunteer and member engagement opportunities across the enterprise.
  • Global management of chapters.
  • Managing and overseeing all activities, programs and services that meet the needs and interests of ISC2 membership – members, chapters, volunteers – identifying and pursuing opportunities to engage current and future members as active participants.
• Collaborate with the Sr. Director of Membership in executing a comprehensive membership strategy designed to maximize member value through a portfolio of curated products, services, event programming, networking and engagement opportunities.
• Collaborate with the Sr. Director of Membership to develop a cohesive and effective volunteer leadership structure that meets and aligns with the needs and mission of ISC2, promoting volunteer growth and leadership development.
• Develop and work with key staff/volunteer groups to implement a volunteer development plan and organizational programs and initiatives aimed at strategically recruiting, placing, training, developing and recognizing volunteers at all levels of organizational need.
• Collaborate with Sr. Director of Membership in aligning the strategic goals and activities of the chapters to the mission and vision of ISC2, while building and maintaining positive relationships with chapters and their leadership.
• Collaborate across all units to gather intelligence and design better ways to deploy resources and stimulate engagement, collaboration and participation across the organization.
• Lead all aspects of member communication and services to ensure high-quality member experience, articulating the member value proposition and ensuring all membership materials and outreach clearly communicate this message.
• Build and cultivate strategic alliances to grow global membership programs. 
• Manage the efficient operation and administration of the ISC2 store to serve as a valuable resource for membership
• Oversee and manage the day to day work of the membership team to include chapter, volunteer and member engagement
• Develop regular report on membership metrics and provide actionable insights to leadership.
• Perform miscellaneous projects and duties as assigned.

• Ability to inspire trust and confidence with peers, clients and volunteers.
• Respect for colleagues and subordinates.
• Self-awareness and high emotional intelligence.

• Ability to demonstrate and support the 5 Company Core Values: Integrity, Excellence, Diversity, Equity, and Inclusion (DEI), Advocacy, and Commitment.
• Constituent retention, volunteer management and motivational skills to support the maintenance and development of certification products.
• Excellent written and verbal communication skills required.
• Public speaking and presentation experience required.
• Big Picture vision, yet the ability to roll up sleeves and pitch in where necessary.

• Bachelor's degree required, Master's degree preferred.
• Minimum 12 years’ experience leading volunteer strategy development and execution.
• At least 12 years of direct management experience, leading experienced global professionals; multiple teams preferred.
• Excellent interpersonal skills and experience to communicate with a highly diverse and international client base.
• Proven leadership skills in the administration and operation of a global, multi-team environment, including budgeting and strategic planning.
• International experience is required.

• Up to 25% travel required (some international travel is required).
• Work normal business hours and extended hours when necessary.
• Regular use of office equipment such as a computer/laptop and monitor computer screens.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.