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The Sr. Business Systems Analyst will play a critical role in delivering enterprise-level initiatives by bridging the gap between business objectives and technical solutions. This role will lead efforts to understand, analyze, and document complex business requirements and ensure that they are translated into high-quality technical solutions. The Sr. Business Systems Analyst partners with cross-functional stakeholders and IT teams to influence solution design, manage stakeholder expectations, and guide business analysis practices on large-scale, cross-team initiatives. This includes understanding the impact of proposed solutions holistically, developing use cases to explain/demonstrate business requirements/specifications to the IT team, and contributing a business or process perspective during design reviews. The role will be responsible for delivering various project related artifacts throughout the Software Development Lifecycle. The role will assist the Software Quality Team to ensure that documented requirements can be easily translated into test cases and ensure that the testing process covers all identified scenarios. The role will assist in the triaging defects and bugs related to assigned projects in a timely manner considering project timelines.

• Lead the analysis, documentation, and refinement of business requirements for high-impact, complex initiatives.
• Serve as a liaison between the Business, Architecture, Development and Testing teams throughout the project life cycle.
• Identify, assess, and document business requirements, recommending business priorities, and advising business on options, risks, and costs.
• Translate business needs into detailed user stories, acceptance criteria, process flows, and other functional documentation.
• Collaborate with solution architects and development teams to ensure business needs are reflected in technical designs.
• Work closely with Agile teams and business stakeholders to ensure all scenarios are properly tested, defects are resolved, and the delivered solution meets business expectations and quality standards.
• Perform miscellaneous duties as assigned.

• Strong knowledge of both business operations and IT systems, with an ability to translate between the two domains
• Exceptional communication skills, capable of engaging with both technical and non-technical audiences
• Able to assess and articulate the impact of business decisions across organizational departments
• Demonstrated ability to lead with minimal supervision and make sound decisions under uncertainty
• Able to comfortably operate in a fast-paced, ambiguous environment with multiple concurrent priorities
• Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence
• Must have excellent communication, interpersonal, and analytical skills
• Must have the ability easily assimilate information and learn new applications and processes
• Must have the ability to analyze complex system requirements and present findings to both internal and external stakeholders in a simple and comprehensible manner
• Must understand the defect management and resolution process

• Bachelor’s degree preferred but will consider  8+ years of relevant work experience in lieu of a degree
• 6+ years of hands-on experience in business analysis, preferably in large-scale or enterprise environments
• Proven experience in Agile environments, including writing user stories and working within cross-functional scrum teams
• Prior knowledge/hands on experience using JIRA and Confluence preferred
• Prior experience with Salesforce Platform is preferred
• Must have experience operating in Agile SDLC, knowledge of Waterfall is a plus
• Strong understanding of Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint
• Good knowledge of process flow charting tools like Visio/LucidChart

• Work extended hours when necessary
• Up to 5% travel required
• Work in a professional home environment using office equipment such as a computer/laptop and monitor computer screens
• Remain in a stationary position, often standing or sitting, for prolonged periods

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.