Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

As Inside Sales Associate, you will support inside sales and customer support of our transactional sales of 1-9 individuals for North America (US/Canada). 

Whilst your primary focus will be on B2C sales, you will also be responsible supporting the B2C sales team with other duties such as lead follow up for the team, resolving customer issues and providing support to current and prospective customers.

• Make daily, high-volume calls to individuals, businesses, members, chapters, or other leads to sell into ISC2 directly delivered classes (online instructor lead, classroom-based and self-paced training,) ensuring activity is recorded in Salesforce
• Engage with decision makers to increase ISC2 direct public class sales
• Maintain a high level of customer satisfaction with prospects and current members
• Effectively maintain daily accurate and up-to-date customer data in Salesforce CRM
• Work with internal teams to make sure communications are effective and efficient between ISC2 and our customers
• Works closely with the inside Sales Team Lead to assist with sales support as needed
• Provides feedback to the marketing and sales teams on the effectiveness and of the individual lead campaigns
• Miscellaneous duties, as assigned

• Successful self-starter, who is detail oriented, and shows a successful history of meeting and exceeding goals
• Works with a sense of urgency
• Superior organizational and planning skills with excellent written and oral/presentation skills
• Strong communication and interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with ISC2 employees to grow the business
• Ability to assess lead potential and nurture them in the best direction

• Experience using Salesforce or similar CRM platform
• Ability to prospect, identify new opportunities, and close deals often with a strong emphasis on individual performance and commission
• Demonstrated experience negotiating and sales acumen
• Advanced proficiency in using the internet, web based applications, and MS Office products, including Outlook, PowerPoint, Excel and Word 

• 3+ years of experience in an inbound/outbound sales commission role in a corporate call center or professional environment
• Must have previously carried quotas of at least $500K, working in various national markets
• Previous experience in selling training and certifications, with a preference in IT and cybersecurity preferred

• Work extended hours, weekends, and/or overtime, when necessary
• Up to 10% travel required
• Remain in a stationary position, often standing or sitting, for prolonged periods
• Regular use of office equipment such as a computer/laptop and monitor computer screens
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.