Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes.

The Associate Director, Channel Partnerships will lead the development and implementation of the NAR / Canada region channel partner strategy and all processes and procedures for channel partners including official training partners (OTPs). You will lead the day-to-day management of the global team responsible for channel partnership sales that generate demand for ISC2 training, education, exams and certification.

• In collaboration with the VP of Business development, develop and direct NAR / Canada region channel partner strategy for ISC2, working closely with business development leadership. Demonstrate market knowledge and insight that results in custom GTM approaches for Top 10 global markets
• Design and implement of processes and procedures to support the recruitment, continuous engagement, goal achievement and success of official training partners (OTPs) and other third-party partners
• Establish KPIs to measure success of channel programs, and maintain a high-level of customer satisfaction with partners 
• Lead team of NAR / Canada channel partner managers and account executives, driving accountability and goal attainment 
  Provide coaching and training to enable the channel partnerships team to achieve strategic and revenue objectives; manage/direct partners with quarterly objectives, pipeline generation, and revenue targets
• Deliver accurate, meaningful performance reporting and business and competitive insights on a daily, weekly, monthly, quarterly and annual basis as defined
• Ensure accurate timely (daily) capture of data and performance in Salesforce by all team members; deliver weekly forecast for all OTP and channel partner; and monthly sales forecast in financial ERP system
• Collaborate with Marketing to develop, execute and measure channel marketing strategy, establishing monthly, quarterly and annual KPIs 
• Develop and deliver quarterly updates to all channel partners on major topics such as education and certification product updates, upcoming campaigns, etc
• Gain an in-depth knowledge of ISC2 and cybersecurity industry and raise partner awareness and understanding of the value of the entire portfolio of ISC2 certification and training programs, products and services
• Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment
• Motivate and lead a diverse, high-performing team, utilizing effective talent management practices to attract and retain team members. Ensure high levels of employee engagement, operations performance excellence, commitment to continuous learning and appropriate succession planning.
• Build an inclusive culture that encourages, supports and celebrates diversity; serve as a role model to promote DEI best practices
• Miscellaneous duties, as assigned

• Strategic Thinking and Planning 
  Develops and executes sales strategies aligned with business goals and market dynamics
• Leadership and Team Development 
  Inspires, coaches, and leads sales teams to achieve high performance and professional growth
• Customer-Centric Mindset 
  Builds lasting client relationships by understanding and addressing customer needs effectively
• Communication and Influence 
  Communicates clearly and persuasively to influence stakeholders and drive collaboration
• Adaptability and Change Management 
  Responds proactively to change and leads teams through evolving business environments
• Collaboration and Cross-Functional Alignment 
  Partners seamlessly across departments to align on sales goals and go-to-market strategies
• Data-Driven Decision Making 
  Uses data and analytics to inform decisions, track performance, and refine sales tactics
• Results Orientation 
  Maintains a strong focus on achieving sales targets and delivering measurable outcomes
  
  • • Cultural Sensitivity and Inclusion 
      Demonstrates respect for diverse perspectives and fosters an inclusive team culture
    • Ethical Judgment and Integrity 
      Acts with honesty and integrity, ensuring compliance and building stakeholder trust

• Recruits and retains top-performing sales professionals who align with organizational values
• Establishes clear goals, monitors results, and provides feedback to ensure individual and team success
• Supports employee growth through regular coaching, mentoring, and development planning 
• Cultivates a positive and inclusive work environment that drives motivation and team collaboration
• Identifies and develops future leaders to ensure continuity and long-term success
• Manages and resolves conflicts constructively to maintain team harmony and productivity
• Guides teams through change with clear communication, support, and adaptability
• Celebrates individual and team achievements to reinforce performance and engagement
• Ensures the team adheres to all legal, regulatory, and ethical standards

• Strong knowledge and experience of cybersecurity certification and training/training products in the information technology space
• Must be adept with having fiscal responsibilities, especially for expense management 
  
• Intermediate level knowledge using Microsoft Office platforms 
  
• At least 10 years using Salesforce CRM platform

• Bachelor’s Degree preferred; or 10+ years’ relevant work experience in lieu of a degree
• At least 6 years of people management experience leading a small to mid-sized professional staff of channel managers and account executives, globally
• Minimum 8 years of successful channel management experience, and 15 years overall successful sales background

• Between 25–30% travel required both domestically and internationally 
  
• Work normal business hours and extended hours when necessary
• Remain in a stationary position, often standing or sitting, for prolonged periods 
  
• Regular use of office equipment such as a computer/laptop and monitor computer screens 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.