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The Enterprise Application Support Engineer is responsible for ensuring the optimal performance, stability, and maintenance of enterprise applications, with a primary focus on Salesforce and eCommerce platforms. This role requires a proactive, detail-oriented professional with strong technical expertise and problem-solving skills. The ideal candidate will collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and support the continuous improvement of business-critical applications.

• Provide technical support and troubleshooting for enterprise applications, including Salesforce and eCommerce platforms.
• Monitor application performance and implement improvements to enhance efficiency and reliability.
• Collaborate with cross-functional teams to resolve technical issues and ensure seamless integration of applications.
• Assist in the configuration, customization, and testing of Salesforce and eCommerce applications.
• Develop and maintain documentation for application processes and procedures.
• Conduct regular system audits and prepare reports on application performance and usage.
• Stay current with industry trends and best practices to ensure the company's technology remains competitive.
• Train end-users and provide ongoing support to ensure they can effectively utilize enterprise applications.
• Support an inclusive culture that encourages, supports and celebrates diversity, equity, and inclusion; serve as a role model to promote DEI best practices.
• Perform miscellaneous duties as assigned.

· Strong understanding of Salesforce administration, including configuration, customization, and integration.

· Excellent problem-solving and analytical skills.

· Effective communication and interpersonal skills, with the ability to work effectively in a team environment.

· Proven ability to manage multiple tasks and priorities in a fast-paced setting.

· Bachelor's degree in computer science, Information Technology, or a related field.

· Minimum of 3 years of experience in enterprise application support, with a focus on Salesforce and eCommerce platforms.

· Experience with eCommerce platforms and related technologies.

· Certifications in Salesforce Platform Developer 1 and eCommerce technologies are a plus.

• Up to 5% travel may be required.
• Work normal business hours and extended hours when necessary.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment in a remote environment such as a computer/laptop and monitor computer screens
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.